End User Support Technician
Soros Fund ManagementNew York, New York, United States · Posted 8 days agoDescription
Company Overview
Soros Fund Management LLC (SFM) is a global asset manager and family office founded by George Soros in 1970. With $28 billion in assets under management (AUM), SFM serves as the principal asset manager for the Open Society Foundations, one of the world’s largest charitable foundations dedicated to advancing justice, human rights, and democracy.
Distinct from other investment platforms, SFM thrives on agility, acting decisively when conviction is high and exercising patience when it’s not. With permanent capital, a select group of major clients, and an unconstrained mandate, we invest opportunistically with a long-term view in a wide range of strategies and asset classes, including public and private equity and credit, fixed income, foreign exchange, and alternative assets. Our teams operate with autonomy, while cross-team collaboration strengthens our conviction and empowers us to capitalize on market dislocations.
At SFM, we foster an ownership mindset, encouraging professionals to challenge the status quo, innovate, and take initiative. We prioritize development, enabling team members to push beyond their roles, voice bold ideas, and contribute to our long-term success. This culture of continuous growth and constructive debate fuels innovation and drives efficiencies.
Our impact is measured by both the returns we generate and the values we uphold, from environmental stewardship to social responsibility. Operating as a unified team across geographies and mandates, we remain committed to our mission, ensuring a meaningful, lasting impact.
Headquartered in New York City with offices in Greenwich, Garden City, London, and Dublin, SFM employs 200 professionals.
Team Overview
The End User Support (EUS) team provides 24x7 support globally and has a total of 4 support staff, New York City (2), Greenwich (1), and London (1) and report to the End User Support manager.
Job Overview
As part of the EUS team at SFM, the End User Support Technician is responsible for directly supporting users in the NYC office, as well as indirectly supporting the offices across the globe. The End User Support Technician will work closely with the Systems, Cloud, Desktop Engineering, and Cyber Security teams in assisting to troubleshoot and ensure end user system and application reliability but also rolling out both desktop and other infrastructure projects. The role requires quick thinking and excellent troubleshooting skills to be coupled with the ability to provide a consistently high level of customer service, against a well-established and diverse suite of technology consisting of the full Microsoft stack, various cloud and SaaS solutions, and a variety of management and administration tools.
Location: NYC – 5 days a week in the office.
Major Responsibilities
- Ensure that customer inquiries are handled promptly and effectively and that customer issues are resolved in a timely and satisfactory manner.
- Troubleshooting all end user hardware issues, including desktops, laptops, mobile, and any other related devices, both in the office and at home.
- Maintain and support telephony, conference room setups, and printers.
- Log all work clearly and consistently in our ticketing system, including steps taken and resolution.
- Inventory and record keeping of all applications and desktop hardware.
- Maintain adherence to our existing change control and documentation process.
What We Value
- 1-2 years in a Microsoft-based end user support role preferred (can include internship experience).
- Bachelor’s degree in computer science or other relevant fields preferred.
- Experience with supporting any Microsoft technologies including Microsoft Office apps, Windows 10/11, Teams, OneDrive.
- Excellent written and oral communication skills along with collaborative team skills are required.
- Basic troubleshooting skills and mindset, with the ability to identify problems and suggest relevant meaningful resolutions.
- Basic understanding of networking concepts (Wi-Fi, VPN, IP addresses) and common troubleshooting logic (isolate the variable, reproduce the issue, check the simplest explanation first)
- Experience in any automation, scripting languages, or PowerShell basics a plus.
Similar jobs
Enterprise Systems Analyst (EUC Support Engineer) - Night Shift We are seeking a highly motivated and technically capable Infrastructure Engineer to join our IT Operations team. This role is responsible for providing Tie…
Est. 120,000 USD
CyberSheath Services International LLC is a rapidly growing Managed Services Provider primarily focused on providing Cybersecurity services to the Defense Industrial Base (DIB). We are excited to be expanding our staff d…
Est. 65,000 USD
LA28 does not provide relocation assistance. LA28 is the independent, non-profit, privately funded organizing committee for the Los Angeles 2028 Olympic and Paralympic Games. We are on a singular mission to create an Oly…
Est. 140,000 USD
K2 is building the largest and highest-power satellites ever flown, unlocking performance levels previously out of reach across every orbit. Backed by over $1 billion in total funding from leading investors including Alt…
Est. 65,000 USD
LA28 does not provide relocation assistance. LA28 is the independent, non-profit, privately funded organizing committee for the Los Angeles 2028 Olympic and Paralympic Games. We are on a singular mission to create an Oly…
Est. 124,000 USD
Join a team that powers the business enterprise behind the mission. Freedom supports the sustainment, modernization, and transformation of more than 100 enterprise business systems that enable tens of thousands of govern…
Est. 65,000 USD
The Enviva team is driven by our shared vision for a renewable energy future. We are a fast-growing, purpose-driven, global energy company specializing in delivering sustainable wood bioenergy solutions. We are the world…
What we’re all about: Any company can tell you about how they are a multi award winning, market leading business and yes, we are both of those things in the world of IoT connectivity! But we’re more than that. 🌍✨ Our mi…
Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspire…
About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore…
Join TRG Screen: Building World-Class Teams. One Expert at a Time. Are you ready to be part of a dynamic team at the forefront of subscription spend management innovation? At TRG Screen, we're not just redefining how org…
Est. 124,000 USD
Lead DevOps Engineer The Team: Information processing and sense-making systems are the lifeblood of national security efforts, facilitating an understanding of the global situation, strategic planning, and tactical execu…
Est. 124,000 USD
Lead DevOps Engineer The Team: Information processing and sense-making systems are the lifeblood of national security efforts, facilitating an understanding of the global situation, strategic planning, and tactical execu…
Est. 124,000 USD
Lead DevOps Engineer The Team: Information processing and sense-making systems are the lifeblood of national security efforts, facilitating an understanding of the global situation, strategic planning, and tactical execu…
Est. 124,000 USD
Lead DevOps Engineer The Team: Information processing and sense-making systems are the lifeblood of national security efforts, facilitating an understanding of the global situation, strategic planning, and tactical execu…
Est. 56,000 USD
Locations: South Jordan, UT Salary: $56,000 Launch Your Career in Technology Every app, website, payment, and digital service relies on technology running smoothly behind the scenes. When something goes wrong, Production…
Est. 80,000 EUR
Location: 100 % remoteContract: Full-time, Independent Contractor Posting Jurisdictions: To support US Eastern Time working hours Our Firm: Sterlington PLLC is a full-service law firm focusing on complex corporate, litig…
Est. 85,000 USD
Location: 100 % remoteContract: Full-time, Independent Contractor Posting Jurisdictions: To support US Eastern Time working hours Our Firm: Sterlington PLLC is a full-service law firm focusing on complex corporate, litig…
Location: 100 % remoteContract: Full-time, Independent Contractor Posting Jurisdictions: To support US Eastern Time working hours Our Firm: Sterlington PLLC is a full-service law firm focusing on complex corporate, litig…
Location: 100 % remoteContract: Full-time, Independent Contractor Posting Jurisdictions: To support US Eastern Time working hours Our Firm: Sterlington PLLC is a full-service law firm focusing on complex corporate, litig…
Location: 100 % remoteContract: Full-time, Independent Contractor Posting Jurisdictions: To support US Eastern Time working hours Our Firm: Sterlington PLLC is a full-service law firm focusing on complex corporate, litig…
Job Description: TRG Screen is seeking a highly motivated Customer Care Analyst with a passion for client advocacy and solving problems with efficiency, accuracy, and empathy. The core function of this job requires you t…
Est. 120,000 USD
Join a team that powers the business enterprise behind the mission. Freedom supports the sustainment, modernization, and transformation of more than 100 enterprise business systems that enable tens of thousands of govern…
Est. 115,000 USD
Join a team that powers the business enterprise behind the mission. Freedom supports the sustainment, modernization, and transformation of more than 100 enterprise business systems that enable tens of thousands of govern…
Est. 120,000 USD
Who You Are You are a seasoned infrastructure and end-user support professional who combines broad technical expertise with a service-first mindset. You diagnose complex issues quickly, communicate clearly with customers…
Est. 95,000 USD
At Dragos, the mission is personal. The systems we protect deliver the water you drink, power your home, and keep the hospitals your community depends on running. Those critical infrastructure systems that power our civi…
Est. 95,000 USD
About Us SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trus…
Est. 25,000 EUR
Why Choose Bottomline? Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 tri…
Senior IT Engineer – Network & Endpoint Infrastructure Truveta provides unprecedented real-world data and real-time intelligence, powered by a dataset built with and owned by US health systems united in a mission of…
Est. 124,000 USD
CentralReach is a leading provider of autism and IDD care software for Applied Behavior Analysis (ABA), multidisciplinary therapy, and special education. Trusted by more than 200,000 users, we enable therapy providers, e…