Description
About the role
As the Director of Payment Operations at Sporty, you’ll be responsible for owning the payment operations strategies whilst providing leadership and expertise in the field of payments for our products used by millions of daily global users. You'll collaborate with talented stakeholders across our remote-working organisation to work on improvements, optimisation initiatives, and integrations to ensure the best payment experience for our customers.
We are passionate about caring for our customers and we ensure we are up to date with our latest product development in the Sporty ecosystem so we are able to offer the best experience.
What you'll be doing
- Define, own, and manage core payment operations, core metrics including our KPIs in the area of payment acceptance rates, payment performance, conversion, compliance, cost, and more
- Oversee the development and implementation of comprehensive fraud prevention and risk management strategies, policies, and procedures to safeguard the organisation's assets and minimise financial losses
- Continuously analysing market trends across the payment space in order to increase the quality and efficiency of our customers experience
- Monitor business and process metrics in order to identify solutions and deliver improvements related to core metrics and KPIs
- Oversee the investigations of suspected fraudulent activities, ensuring timely and thorough analysis of data, documentation, and evidence
- Collaborate with cross-functional teams including product and engineering to solve local challenges and deliver enhanced CX
- Recruit, manage, lead, and motivate a team of professionals, ensuring the team builds and maintains a deep understanding of our technology and customers
- Assess and manage changing payment landscapes and evolving industry trends whilst remaining current on all changes to regulations and systems
- Ensuring the payments team are remaining current on industry trends
- Establish and revise policy, enforcing and implementing compliance directives, reviewing system enhancements, and assessing operational needs
- Ensure end user issues are resolved in a timely manner
- Manage, recruit and train a team of payment specialists across different geographies
- Act as a primary POC with network partners to resolve ongoing production issues
What you'll bring
- Fluency in both written and spoken English
- Bachelor’s or Master’s degree in Finance or a related field
- Advance knowledge of global payment systems, region specific rules and regulations
- Payment operations experience across tech / fintech / gaming industry is an advantage
- Proven experience in fraud, risk, KYC, investigation, and risk management
- Expert experience managing, leading and building a wider team
- Strong analytical and decision-making skills, with the ability to use data and metrics to drive improvements in payment operations
- Experienced owning and and solving complex payment issues
- Understanding of Compliance and Risk Awareness
What's in it for you
- Sporty is a remote first company in pursuit of sustainability
- A competitive salary + individual performance based bonuses every quarter
- 28 days paid annual leave
- Our core working hours are 10am-3pm in your local time zone with flexibility outside of this
- Referral bonuses & flash bonuses
- Top of the line equipment
- Annual company retreats to provide great internal networking opportunities
If you're interested, we encourage you to apply! Every application is reviewed by a member of our team (AI is not used in our recruitment process), and we aim to respond within 48 hours.
Similar jobs
About the role As the Manager of Payment Operations at Sporty, you’ll be responsible for owning the payment operations strategies whilst providing leadership and expertise in the field of payments for our products used b…
Est. 80,000 EUR
About the role As a Product Manager at Sporty, you will define and work on the digital roadmap for products used by millions of daily global users. You will collaborate with talented stakeholders across our remote-workin…
About the role As a Data Analyst at Sporty, you’ll be mining through petabytes of data to provide key insights that drive core business decisions. You’ll create dashboards that are used on a daily basis by product manage…
Not every great hire starts with a job opening. If you’re excited about what we’re building at Sporty but can’t find a role that fits today, this is your way in. Tell us where you’d thrive, and we’ll reach out when the r…
Est. 80,000 EUR
What you'll be doing Build project plans that ensure maximum utilisation of the team for impact Partner with Product to translate their ‘Why?’ into a ‘What? Who? How? and ‘When’ in a cohesive plan Where initiatives span…
Est. 80,000 EUR
About the role In this role you will be responsible for ensuring the quality of every release that goes out. Sporty isn’t like other organisations that just see QA as a blocker - we give our QA team members the power you…
About the role As a Data Scientist at Sporty, you will build and productionize data-driven ML systems that enhance personalization, search, and recommendation experiences, with a clear focus on measurable business impact…
About the role We are looking for a Senior Games Data Analyst to transform player and product data into actionable insights that improve player experience, engagement, retention, and monetization. In this role, you will…
Sporty Group is a global sports entertainment and technology business building digital products for millions of customers around the world. We operate at the intersection of sport, media, and tech, creating platforms tha…
About the role In this role you will be responsible for ensuring the quality of every release that goes out. Sporty isn’t like other organisations that just see QA as a blocker - we give our QA team members the power you…
About the role Sporty Group is scaling paid acquisition across its portfolio of Betting, Entertainment, Games and Finance, and we’re looking for a User Acquisition Director to lead our global acquisition team. This is a…
Est. 80,000 EUR
We seek a skilled Google Tag Manager (GTM)/Google Analytics 4 (GA4) Implementation Specialist to join Sporty Group. This role is critical in ensuring the accuracy, efficiency, and strategic use of our data analytics plat…
About the role We are seeking a detail-oriented Payment Specialist to join our team. In this role, you will support and optimize payment operations across Latam, with a focus on transaction monitoring, operational effici…
Est. 105,775 USD
About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams…
Est. 53,325 EUR
About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams…
Est. 80,000 EUR
What you’ll be doing Work with a team of DevOps and DBA professionals Improve existing infrastructure and processes across the countries we’re deployed in, as well as streamlining processes to deploy to new countries in…
Est. 57,075 USD
About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams…
About the roleAs a Product Manager, you will own the growth, engagement, and commercial success of SportyBet in Brazil. This role is responsible for defining and executing the product strategy that drives user acquisitio…
About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams…
Est. 62,250 USD
About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams…
Est. 61,108 EUR
About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams…
Est. 45,700 EUR
About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams…
About the role As a Retention Specialist at Sporty, you’ll play a hands-on role in supporting the delivery of South Africa focused campaigns and promotions that drive customer engagement and loyalty locally. You’ll assis…
Est. 64,450 EUR
About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams…
Est. 97,650 USD
About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams…
About the role As a Product Analyst, you will be supporting the growth, engagement, and commercial success of SportyBet in Mexico by delivering high-quality analysis, market intelligence, and actionable insights. This ro…
Est. 68,500 USD
About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams…
Est. 76,183 EUR
About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams…
Est. 183,300 USD
About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams…
What you’ll be doing Work with a team of DevOps and DBA professionals; covering Saturday, Sunday and Monday (5 days in total with flexibility in your days off) as a Weekend SRE Improve existing infrastructure and process…