Description
Realize your potential by joining the leading performance-driven advertising company!
As a Frontline PS Technical Support Engineer on the Professional Services team in our Gurgaon office, you’ll play a vital role in providing support via various channels like chat, email, and video conference, demonstrating flexibility and adaptability to different communication mediums. Being service-oriented and prioritizing the client's needs is key, as is the willingness to continually learn and adapt to new technologies and methodologies.
To thrive in this role, you'll need:
- Excellent communication skills in English, both verbal and written.
- Open for 24x7 shifts.
- Should have working experience in ad tech industries.
- Should have working experience in Technical Support, understanding of logs, and working knowledge of APIs and SQL.
- Strong multitasking, prioritization skills, and attention to detail
- A motivated team player with a positive attitude and the ability to accept and give productive feedback
- Ability to stay calm and maintain performance when under pressure.
- Willingness and ability to work in a fast-paced, ever-evolving environment and learn new technologies
How you’ll make an impact:
As a Frontline PS Technical Support Engineer, you’ll bring value by:
- An Engineer should possess extensive knowledge and technical expertise in the Ad tech domain.
- Troubleshoot and resolve complex technical issues that arise while providing highest level of customer experience
- Serve as the first point of contact for Taboola’s clients.
- Timely response to incoming customer support inquiries via email, Live Chat and support ticketing system.
- Communicate urgent technical issues internally and externally.
- Troubleshoot technical issues and escalate issues internally as needed.
- Board management and timely Case Assignment.
- Ensure equal workload distribution to the team members.
- Be responsible for highlighting operational issues to the management and plan to mitigate them.
- Able to work in different shifts as part of 24/7 operation.
#IK-RT1
#IK Hybrid
Similar jobs
Realize your potential by joining the leading performance-driven advertising company! As an Ad Operations Specialist on the Ad Operations team in our Gurugram office, you'll play a vital role in ensuring the seamless set…
Realize your potential by joining the leading performance-driven advertising company and a proud Great Place to Work® Certified employer in India. As a Sales Support Associate on the Global Outbound team in our Gurugram…
Realize your potential by joining the leading performance-driven advertising company and a proud Great Place to Work® Certified employer in India. As a Manager, Publisher (Pub) PS India on the Publisher Professional Serv…
Realize your potential by joining the leading performance-driven advertising company and a proud Great Place to Work® Certified employer in Taiwan! As a Frontend Engineer on the Frontend Engineering team in our Taipei Of…
Realize your potential by joining the leading performance-driven advertising company! As a Solutions Engineer in Budapest, you will work closely with Sales and Account Management teams to drive success for Taboola’s worl…
Realize your potential by joining the leading performance-driven advertising company! As an Advertising Sales Manager - India, West Market on the Enterprise Sales team in our Mumbai Office, you’ll play a vital role in id…
About the Role Solutions Engineers work in a cross functional environment, liaisoning with Customer Success, GTM/Sales, Product, Engineering, DevOps teams to whiteboard our solutions. Actively drive client demos/product…
Realize your potential by joining the leading performance-driven advertising company and a proud Great Place to Work® Certified employer in (insert country name) As a Finance Business Process Analyst on the Finance team…
Location: Dubai - hybrid We Are: RTB House is a next-generation performance demand-side platform (DSP) that uses proprietary Deep Learning AI algorithms to help brands grow. The company is the market leader in driving pe…
Est. 120,000 PLN
Location: Poland We Are: RTB House is a next-generation performance demand-side platform (DSP) that uses proprietary Deep Learning AI algorithms to help brands grow. The company is the market leader in driving performanc…
As a member of Managed Service Support at Smartly, you’ll be part of our Managed Services team, supporting the delivery of high-quality digital advertising campaigns for some of the world’s leading brands. Working closel…
Est. 84,000 EUR
Realize your potential by joining the leading performance-driven advertising company! As a Senior Software Engineer on the Dynamic Creative Optimization team in our Budapest office, you’ll play a vital role in building a…
About the Role PubMatic is looking for engineers who can design and implement next-generation highly scalable, and low-latency ad server features at a scale of 1 trillion+ requests per day in our AD Server. If you get ex…
Est. 84,000 EUR
Realize your potential by joining the leading performance-driven advertising company! As a Junior Backend Engineer on the Demand team in our Budapest office, you'll contribute to the development, enhancement, and mainten…
Business Overview IPG Mediabrands is the media and marketing solutions division of Interpublic Group (NYSE: IPG). IPG Mediabrands manages over $47 billion in marketing investment globally on behalf of its clients across…
Business Overview IPG Mediabrands is the media and marketing solutions division of Interpublic Group (NYSE: IPG). IPG Mediabrands manages over $47 billion in marketing investment globally on behalf of its clients across…
As a Senior Technical Support Specialist, you are the first line of defence in solving customer problems for Smartly products. You'll become a part of an internal Support Operations team, working with some of the largest…
About the Role We are seeking a results-oriented Senior Performance Advertising Engineer to own and drive the optimization of our buyer-side and performance marketing systems. In this role, you will be directly responsib…
About the Role We are hiring a Principal/Senior Software Engineer to lead the design and evolution of our high-frequency, large-scale AdTech platform. This pivotal role blends deep expertise in Java backend systems with…
Location: [China] We Are: RTB House is a next-generation performance demand-side platform (DSP) that uses proprietary Deep Learning AI algorithms to help brands grow. The company is the market leader in driving performan…
About the Role Join PubMatic to build the future of performance advertising at internet scale. We are looking for a Senior Software Engineer who is passionate about designing high-performance, low-latency, privacy-first…
Est. 120,000 PLN
Location: Poland We Are: RTB House is a next-generation performance demand-side platform (DSP) that uses proprietary Deep Learning AI algorithms to help brands grow. The company is the market leader in driving performanc…
About Teads Teads is a leading omnichannel advertising platform focused on driving outcomes for brand and performance advertisers across screens. With a focus on meaningful business outcomes for branding and performance…
Est. 140,000 USD
Location: Remote OR Hybrid (Redwood City or NYC) About the Role: We are seeking a results-oriented Senior Performance Advertising Engineer to own and drive the optimization of our buyer-side and performance marketing sys…
Software Engineer - UI (On Contract) About the Role The Software Developer role is a full-stack engineering position focused on building scalable, AI-enabled product capabilities within a mature technology ecosystem. Wit…
Realize your potential by joining the leading performance-driven advertising company! As a Data Platform Engineering Team Leader on the Infrastructure R&D Department in our Tel Aviv office, you'll lead the engineerin…
Est. 60,000 GBP
Realize your potential by joining the leading performance-driven advertising company! As a Advertising Sales Manager you will join our growing UK team and focus on building and managing long-term strategic partnerships w…
About the Role PubMatic is looking for engineers who can design and implement next-generation, highly scalable and low-latency ad server features at scale of 1 trillion+ requests per day in our AD Server. If you get exci…
About the Role The Software Developer role is a full-stack engineering position focused on building scalable, AI-enabled product capabilities within a mature technology ecosystem. With 3 -5 years of experience, you’ll co…
Business Overview IPG Mediabrands is the media and marketing solutions division of Interpublic Group (NYSE: IPG). IPG Mediabrands manages over $47 billion in marketing investment globally on behalf of its clients across…