Description
About the Team & Role:
We are building the future of customer experience, and our AI Pilots team is at the forefront of this 0-to-1 motion. This isn’t a role for someone who wants a playbook; this is for the builder who wants to write it. We are looking for a high-agency individual to join our team as a founding AI Deployment Strategist. Your mission will be to act as a trusted consultant and AI thought leader for our most strategic customers, understand their business from first principles, and deploy cutting-edge AI agents that deliver undeniable value.
You will operate at the intersection of strategy, sales, consulting, and hands-on engineering. This role requires the ability to lead executive-level workshops, design transformative AI solutions, and then roll up your sleeves to bring them to life. If you thrive in ambiguity, take extreme ownership, and are passionate about building what's next, this is the team for you.
What You'll Do:
- Own the AI Lifecycle: Lead end-to-end customer engagements, from initial discovery and strategic scoping to hands-on deployment, value realization, and executive readout.
- Be a Strategic Consultant & Thought Leader: Act as the primary technical advisor and consultant for our customers. Lead workshops, cut through the industry hype to guide their AI strategy, and build trust-based relationships with senior stakeholders by connecting technical capabilities to tangible business outcomes.
- Design & Build AI Agents: Dive deep into customer workflows to design, build, and iterate on AI agents. While you will partner closely with our Forward Deployed Engineering team on complex integrations, you are expected to have the hands-on ability to configure and deploy agents yourself.
- Develop the Playbook: You are building our deployment motion from the ground up. You will be responsible for creating and refining the playbooks, best practices, and processes that will scale our AI program.
- Drive Business Impact: Identify and prioritize high-impact use cases that generate clear, decision-ready signals tied to business value. Your success is measured by the outcomes you deliver for our customers and the growth you drive for Talkdesk.
- Shape the Product: Act as the voice of the customer, providing a tight feedback loop to our Product and Engineering teams to help shape the future of our AI platform.
What We're Looking For:
- 3+ years of experience in a customer-facing, technical role such as Solutions Engineering, Technical Consulting, Customer Success, or Product Management.
- Consultative AI Expertise: A consultative approach and the ability to act as an AI thought leader—educating customers on market trends, best practices, and the transformative potential of agentic AI.
- A proven track record of taking ownership over complex, ambiguous projects and delivering measurable results in a fast-paced environment.
- Strong technical aptitude with hands-on experience deploying AI, automation, or enterprise SaaS solutions. Direct experience with AI agents, LLMs, and related frameworks is a must.
- Languages: Portuguese: Fluent or professional working proficiency (required). Spanish or French: Professional proficiency is highly desirable/preferred.
- Exceptional communication and presentation skills, with the ability to command a room, articulate complex technical concepts to both technical and executive audiences, and drive alignment.
- A "seller mindset" with commercial instincts; you are comfortable engaging in deal conversations and are motivated by driving customer value and expansion.
- High-agency and a "first principles" approach to problem-solving. You can see what needs to be done and have the bias for action to do it without being asked.
Bonus Points:
- Experience in a high-growth startup environment.
- Background in product management, conversation design, or a forward-deployed engineering role.
- Familiarity with contact center operations or CRM platforms.
Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.
Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!
Work Environment and Physical Requirements:
Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)
The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.
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