Customer Service Representative
Tessco, LLCEden Prairie, Minnesota, United States · Posted 1 month agoDescription
Want to be part of building our wireless world? Technology like 5G and IoT aids emergency responders, enables intelligent warehouses and factories, increases safety on college campuses, helps energy companies provide better service, improves safety and efficiency of various modes of transportation, and more. It enhances the consumer experience for things like entertainment, shopping, and communications. In fact, wireless technology touches every aspect of our daily lives.
Building Our Wireless World, Together®.
An exciting career as a Customer Experience Representative on-site in Eden Prairie is available at GetWireless!
The Customer Experience Representative (CER) will be responsible for all aspects of the sales order process. The CER will focus on accurate order entry for all accounts in an assigned territory. Along with order entry, the CER will provide support to the customer via phone and email. The support will consist of handling inbound calls, assisting sales with new account setups, researching account credit issues, communications with Supply Chain and Shipping, and customer communication and follow-up on order status. The CER will also assist their Regional Sales Executive (RSE) and Inside Sales Representative (ISR) with light sales duties if the RSE or ISR is traveling or on PTO.
Responsibilities:
- Sales order process management including order entry, internal process flow and communication, and updates on order status changes
- General account maintenance including assisting with research on credit issues, sourcing tax certificates, updating account information, etc.
- Assisting sales with new account setups, quotes, etc.
- Handle inbound calls for assigned territory
- Maintain customer relationships by providing support and information through timely follow-up regarding customer inquiries
- Partner effectively with RSE and ISR to drive territory coverage and maintain positive customer relationships, including routing qualified opportunities for further development and follow-up
- Assist sales with maintaining accurate sales forecasts, data gathering, and reports by daily use of CRM for all contacts, accounts, registrations, and opportunities
Job Requirements:
- Bachelor’s degree – Business or Marketing/Sales
- Associates degree considered with 5 years of relevant work experience
- Minimum of 2 years of Customer Service experience dealing with a technical product line – preferably within cellular data communications
- Strong technical product background/aptitude in IP Networking and Public Wireless Data Technologies
- Ability to become product certified with demonstrable expertise
- Proven success in Customer Service working with Value Added Resellers, OEMs and end customers
- Excellent verbal and written communication skills
- Must be organized and able to manage time effectively
- Ability to prioritize multiple tasks, adhere to established deadlines and perform under pressure
- PC and basic networking skills required with strong knowledge of using a CRM, plus Microsoft Office applications including Outlook, Word, Excel, and PowerPoint
- Proven ability to work as part of a team to achieve goals
- Maintain a high level of integrity, quality work standards and service excellence
Physical Demands & Environment:
- Occasionally required to stand
- Occasionally required to walk
- Continually required to sit
- Continually required to talk or hear
- While performing the duties of this job, the noise level in the work environment is usually moderate
Compensation: $55,000 - $65,000
Why Join Our Team?
- On-site in Eden Prairie with a great team
- 401K with a company match to help you invest in your future
- Comprehensive medical, dental, vision, and prescription plans to keep you at your best
- Hone your skills or learn new ones with tuition subsidy
We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Similar jobs
Est. 33,280 USD
Want to be part of building our wireless world? Technology like 5G and IoT aids emergency responders, enables intelligent warehouses and factories, increases safety on college campuses, helps energy companies provide bet…
Est. 65,000 USD
Want to be part of building our wireless world? Technology like 5G and IoT aids emergency responders, enables intelligent warehouses and factories, increases safety on college campuses, helps energy companies provide bet…
Est. 44,800 USD
Want to be part of building our wireless world? Technology like 5G and IoT aids emergency responders, enables intelligent warehouses and factories, increases safety on college campuses, helps energy companies provide bet…
Est. 45,920 USD
Want to be part of building our wireless world? Technology like 5G and IoT aids emergency responders, enables intelligent warehouses and factories, increases safety on college campuses, helps energy companies provide bet…
Est. 51,000 USD
Want to be part of building our wireless world? Technology like 5G and IoT aids emergency responders, enables intelligent warehouses and factories, increases safety on college campuses, helps energy companies provide bet…
Est. 72,500 USD
Want to be part of building our wireless world? Technology like 5G and IoT aids emergency responders, enables intelligent warehouses and factories, increases safety on college campuses, helps energy companies provide bet…
Est. 41,600 USD
Want to be part of building our wireless world? Technology like 5G and IoT aids emergency responders, enables intelligent warehouses and factories, increases safety on college campuses, helps energy companies provide bet…
Est. 41,600 USD
MetTel is a global communications solutions provider with the most complete suite of fully managed services that focus on secure connectivity, and network and mobility services. We simplify communications and networking…
Est. 90,000 USD
Who is Trace3? Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executiv…
Est. 38,080 USD
Want to be part of building our wireless world? Technology like 5G and IoT aids emergency responders, enables intelligent warehouses and factories, increases safety on college campuses, helps energy companies provide bet…
Est. 55,000 USD
MetTel is a global communications solutions provider with the most complete suite of fully managed services that focus on secure connectivity, and network and mobility services. We simplify communications and networking…
Est. 55,000 USD
US Conec, Ltd. Engineering Innovation. Precision Plastics. Powering AI. US Conec, Ltd. is a trusted, global company that prides itself on engineering excellence—creating innovative connectivity solutions that support tod…
Est. 90,000 USD
Who is Trace3? Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executiv…
Blue Wireless is a global leader in providing Wireless Network Solutions for Global Enterprises. With global coverage in over 80 countries, we are transforming the way LTE/5G and Starlink technology is used for connect b…
Est. 120,000 EUR
Global Head of Field Services Blue Wireless is a global leader in providing Wireless Network Solutions for Global Enterprises. With global coverage in over 80 countries, we are transforming the way LTE/5G and Starlink te…
Est. 46,800 USD
*** This is where your organization can create a consistent intro to all of your jobs, creating consistency in voice and messaging across all job posts *** C'est ici que votre organisation peut créer une introduction coh…
Est. 140,000 USD
Who You Are You are a senior wireless engineering professional who combines deep technical expertise with a consulting mindset and a passion for delivering exceptional customer outcomes. You are comfortable owning comple…
Est. 125,000 USD
Want to be part of building our wireless world? Technology like 5G and IoT aids emergency responders, enables intelligent warehouses and factories, increases safety on college campuses, helps energy companies provide bet…
Est. 110,000 USD
Who You Are You are a hands-on network engineer with a strong foundation in enterprise wireless technologies and a desire to deepen your expertise in RF design, wireless deployment, and troubleshooting. You enjoy solving…
Est. 82,500 USD
Want to be part of building our wireless world? Technology like 5G and IoT aids emergency responders, enables intelligent warehouses and factories, increases safety on college campuses, helps energy companies provide bet…
Est. 35,000 GBP
This is a Test Job to improve system integrations and not a live role. Applications to this role will not be considered, but please see our open roles on our website and our Recruitment Team will respond. What we’re all…
Est. 44,844 USD
Overview As a Sales Support Representative, you are responsible for generating new business while managing and growing the activity of existing customers. You will manage the administrative responsibilities of the sales…
Est. 157,500 USD
TrellisWare launched in 2000 with an innovative culture striving to push technological boundaries in the area of wireless communications. We are now a worldwide leader in highly advanced algorithms, waveforms, and commun…
Est. 113,920 USD
itD is seeking an RF Integration Engineer to support the bring-up, simulation, integration, validation, and optimization of next-generation antenna and radio designs. This role plays a critical part in ensuring wireless/…
Est. 143,000 USD
Job Summary The Network Sales Engineer (NSE) is a specialized individual contributor within the Sales & Technical Solutions job family. This role serves as the subject matter expert (SME) on EtherWAN products, techno…
Est. 143,000 USD
Job Summary The Network Sales Engineer (NSE) is a specialized individual contributor within the Sales & Technical Solutions job family. This role serves as the subject matter expert (SME) on EtherWAN products, techno…
Est. 143,000 USD
Job Summary The Network Sales Engineer (NSE) is a specialized individual contributor within the Sales & Technical Solutions job family. This role serves as the subject matter expert (SME) on EtherWAN products, techno…
Est. 107,500 USD
TrellisWare launched in 2000 with an innovative culture striving to push technological boundaries in the area of wireless communications. We are now a worldwide leader in highly advanced algorithms, waveforms, and commun…
Est. 143,000 USD
Job Summary The Network Sales Engineer (NSE) is a specialized individual contributor within the Sales & Technical Solutions job family. This role serves as the subject matter expert (SME) on EtherWAN products, techno…
Est. 35,000 GBP
ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers,…