Description
Titan Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Titan's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you!
We are seeking a guest-focused, highly professional Security Site Supervisor to lead security operations for a modern, 28-story, 390-room 4-star hotel in Chicago’s vibrant Streeterville neighborhood. Serving as the primary on-site operational supervisor, this role oversees on-duty security staff, maintains strict access control and guest safety protocols, and delivers exceptional customer service in a fast-paced hospitality environment.
Key Responsibilities
Hospitality Security & Operations Management
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Direct, schedule, and supervise on-duty security officers to ensure high standards of safety, guest privacy, and property protection.
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Serve as the primary security liaison to hotel general management, front desk, housekeeping, and guest services teams.
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Conduct daily shift briefings (roll calls), assign patrol routes across 28 floors, guest room corridors, and public amenities, and adjust shift coverage as needed.
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Deliver site-specific "on-the-job" and annual refresher training focused on hotel emergency protocols, de-escalation, and hospitality-focused customer service.
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Perform regular site checks to ensure officers are actively patrolling, properly uniformed, and executing post orders.
Guest Safety, Access Control & Asset Protection
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Maintain access control and visitor management procedures established by hotel management for elevators, guest floors, and restricted areas.
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Effectively utilize CCTV monitoring systems, keycard access systems, and incident-logging software.
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Ensure guests, visitors, vendors, and contractors are properly authorized prior to accessing facility spaces.
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Oversee luggage/package monitoring and general area surveillance to guard against theft or unauthorized entry.
Emergency Response & Incident Reporting
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Lead site response to property emergencies, fire alarms, life-safety events, noise complaints, and medical calls.
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De-escalate conflicts professionally while maintaining a welcoming, warm hotel environment.
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Accurately record and log data regarding incidents, property damage, equipment issues, and guest safety concerns for hotel and security leadership.
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Coordinate on-site emergency responses with local law enforcement (CPD) and first responders when required.
Qualifications
Education and/or Experience: High School diploma or general education degree (GED) and 3 years prior satisfactory employment as a security officer or directly related experience. Must be at least 18 years of age.
Certificates, Licenses, Registrations: Valid Security License if required by state, driver’s license as applicable.
Language Skills: Must have the ability to read, write, speak, and understand English. Bi-lingual considered a plus.
Other Qualifications: Ability to pass pre-employment drug screen and criminal background check. Must maintain a working telephone number though which we can contact you.
Physical Demands: The physical demands are based on the contract and must be met by an employee to successfully perform the essential functions of this job. A list of these job duties is inclusive of, but not limited to: candidates must be able to stand for extended periods of time; be able to lift, push, and/or pull at least 50 lbs.; be able to accommodate foot patrols on the interior & exterior of the assigned facility; be able to perform assigned duties regardless of inclement weather.
Compensation & Total Rewards
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Competitive Pay: $31.00 - $32.00 per hour
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Comprehensive Healthcare: High-quality Medical and Dental insurance coverage to protect you and your family.
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Generous Paid Time Off: Accrued PTO and paid holiday coverage to support your work-life balance.
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Career Growth & Advancement: Clear pathways for professional promotion and leadership development from within.
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Skills-Enhancing Training: Continuous paid training programs designed to sharpen your expertise and elevate your industry skills.
EOE/M/F/D/V
#HP
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