Description
POSITION OVERVIEW
The Account Manager maintains and expands relationships with assigned account base customers, with intentions to maximize sales/profit for every account and most importantly to expand CR market penetration within the assigned area.
The Account Manager represents the entire range of company products and services to assigned customers, while leading the customer account planning cycle and ensuring assigned customers’ needs and expectations are met by the company.
This position will be required to build and sustain productive relationships and partnerships with current customers and prospects to grow sales and to expand CR penetration with Designers, Architects and Builders’ segments.
JOB RESPONSIBILITIES:
- Establishes productive, professional relationships with key personnel in assigned customer accounts.
- Coordinates the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customers’ expectations.
- Meets assigned targets for profitable sales volume and strategic objectives in assigned accounts
- Proactively leads a joint company account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and three-year period.
- Proactively assesses, clarifies, and validates customer needs on an ongoing basis.
- Develops a sales action plan to service accounts with high growth potential, collect strategic “intel”, and develop leads from existing account base to better infiltrate designers, architects, and builder’s as potential customers.
- Participates actively with local professional organizations linked with CR's tactics and strategies.
- Creates and executes specific plan to introduce and implement CR products in showrooms, K & B accounts to create demand within the market. Expand Pompeii brand penetration assigning more displays to qualified customers/locations.
- Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel.
ACCOUNTABILITIES AND PERFORMANCE MEASURES:
- Achieves assigned sales quota in designated strategic accounts.
- Meets assigned expectations for profitability.
- Achieves customer objectives defined by company management.
- Completes customer account plans that meet company standards.
- Closely coordinates company executive involvement with customer management.
- Works closely with Customer Service Representatives to ensure customer satisfaction and problem resolution
- Meets quarterly target expectations as far as CR- Display program once posted
- Visits every customer, with displays at least once per month, with mandatory report visits via email to Director of Sales.
- Strategizes, organizes assigned territory/region and plan sales calls weekly.
- Develops an action plan to approach designers, architects and builders, once fabricator leads are found during weekly visits.
- Promotes and executes product knowledge (PKs) at customer’s location and if possible, invite customers to visit one of CR's branches.
- Actively participates and leverages branch events as ways to increase sales.
REQUIREMENTS/EDUCATION AND EXPERIENCE:
- Bachelor’s Degree or proven track record of at least 5 years-experience in sales and marketing is required.
- Prefer knowledge and experience in the building material industry, in some capacity.
- Have the ability to develop a comprehensive understanding of CR's competitors, including their capabilities, past competitive history, and can assist in developing a plan to beat them!
- Must be detail-oriented and highly organized with a hunter mentality in the approach to developing and executing strategic plans.
- Must have the skills to discover, create, and develop new opportunities.
- Requires excellent verbal communication and writing skills, but more importantly the desire, ability, and competitiveness to succeed.
- Travel on a regional basis to cover territory.
PERSONAL ATTRIBUTES:
- Communication Skills – Verbal Communication, Listening, Negotiation, Persuasion, Writing Skills
- Critical Thinking – Adaptable, Flexible, Problem Solving, Desire to Learn
- Positive Attitude – Cooperation, Courteous, Friendly, Honest, Respectful
- Teamwork – Collaborative, Team Player, Accept Feedback, Customer Service, Emotional Intelligence, Interpersonal Skills
- Work Ethic – Drive or Will to Learn, Multi-tasking, Organization, Time management & Efficiency, Strategic Planning, Results Oriented
PHYSICAL DEMANDS
- Can carry at least 20 pounds
BENEFITS
Medical
Dental
Vision
Employer Paid Basic Employee Life and AD&D Insurance
Employer Paid Long Term Disability
Flexible Spending Accounts
Voluntary Short-Term Disability
Voluntary Life and AD&D Insurance
Voluntary Accident Insurance
Voluntary Critical Illness Insurance
EEO
At Construction Resources, our people are the driving force behind everything we do. Construction Resources is an equal opportunity employer that aspires to be the best in the business by building an associate experience that celebrates growth, development, and purpose.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to speak or hear. The employee is frequently required to sit for extended periods of time, stand, walk, climb stairs, use hands to finger, handle or feel, and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
POSITION TYPE/EXPECTED HOURS OF WORK
This is a full-time position that requires overtime as business needs dictate.
OTHER DUTIES
Please note: this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.
PRIVACY NOTICE
We value your privacy and want to ensure transparency regarding the collection and processing of your personal data. As part of our recruitment process, we require your explicit consent to collect, store, and process your personal information, including but not limited to your resume, contact details, professional experience, and other relevant data.
This data will be used solely for recruitment and hiring purposes in accordance with our privacy policy and applicable data protection regulations. Your information will be stored securely and will not be shared with third parties without your consent.
By submitting your application, you agree to the collection and processing of your personal data for the purposes stated above. You may withdraw your consent at any time by contacting us at recruitment@crhomeusa.com.
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