Operations & Logistics Manager | Fixed-term | Maternity Cover
Unilever Prestige UK HubLondon, England, United Kingdom · Posted 17 days agoDescription
Operations & Logistics Manager | Fixed-term 12 months contract | Maternity Cover
Overview:
As the Operations & Logistics Manager, you will oversee the day-to-day operations of a multi-brand, omni-channel business. Supporting retailers, distributors, professional partners and direct-to-consumer channels, you will be responsible for warehousing, logistics, customer fulfilment and operational performance. The role will also lead key operational projects, while supporting the onboarding of new customers and operational capabilities to enable future growth.
Responsibilities:
Operations Management
· Lead end-to-end Order to Cash operations across B2B and DTC channels, ensuring customer requirements, service levels and business objectives are achieved.
· Own key operational KPIs including OTIF, SLA performance, inventory accuracy, warehouse and transport performance, driving actions to improve service and efficiency.
· Manage daily operational activities, including order exceptions, logistics disruptions, inventory issues and capacity planning, ensuring risks are identified and mitigated.
· Support inbound logistics and cross-border operations, providing guidance on import/export requirements, customs processes and compliance-related queries where required.
· Maintain and improve operational processes, systems, SOPs and master data to support business growth and changing operational requirements.
· Lead inventory management activities, including stock reconciliations, inventory controls and annual stock counts with 3PL partners.
Stakeholder & Partner Management
· Act as the primary operational contact for warehousing, fulfilment, transport and carrier partners, ensuring strong collaboration and service delivery.
· Partner with Commercial, Marketing, Finance, Planning and operational teams to support launches, business changes and operational priorities.
· Support the onboarding and implementation of new customers and operational partners, including operational requirement reviews, EDI integration support, systems setup, process development and successful go-live execution.
· Provide leadership, support and development to a team of Customer Service, Logistics and Operations professionals.
Projects & Continuous Improvement
· Identify and implement opportunities to improve operational efficiency, scalability, customer experience and cost performance through process, system and automation enhancements.
· Lead strategic operational projects, including warehouse transitions, network changes and new operational capabilities, ensuring successful implementation with minimal disruption to customers and business operations.
· Support business growth through continuous review of operational performance, ways of working and service delivery models.
What We Are Looking For:
· Proven experience in Operations, Logistics or Supply Chain management within a fast-paced multi-channel environment.
· Strong understanding of warehousing, transport, inventory management and customer fulfilment operations, including cross-border flows and customs/compliance requirements
· Experience managing 3PL providers and operational projects - warehouse transitions, network changes or new market/customer go-lives.
· Strong affinity for process optimisation and technology-driven improvement, including the use of AI-assisted tools to streamline reporting, exception management and day-to-day decision-making.
· Strong analytical, problem-solving and stakeholder management skills.
· Excellent communicator, able to influence and negotiate across functions and external partners, and to lead, coach and develop a team.
· Advanced Excel skills and experience working with ERP systems — NetSuite experience required, as the role includes ERP/3PL integration work.
· Organised, detail-oriented and adaptable, with a proactive approach to delivering results
What we offer:
- Hybrid working culture to fit around your lifestyle. Minimum 2 days a week at our office. (Including a Monday or Friday).
- Generous staff discount across our brands!
- 25 days holiday, plus bank holidays.
- Summer Fridays – Early finish!
- Competitive salary & discretionary annual bonus.
- Vitality Private Healthcare Insurance.
- Cycle to Work scheme.
#LI-NS1
As an equal opportunities’ employer, Unilever Prestige Hub Brands/Tatcha/Murad//Living Proof/K18 is committed to the equal treatment of all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We aspire to have a diverse workforce because, in our view, diversity enables better business outcomes. We also believe that a more inclusive workplace, where people of different backgrounds work together, ensures better outcomes for all staff. From application to interview, we place inclusion at the heart of all we do. In particular, we strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Unilever Prestige Hub Brands/Tatcha/Murad//Living Proof/K18.
Similar jobs
Est. 28,000 GBP
Beauty Advisor | Tatcha | London The Opportunity We're looking for a passionate and customer-focused Beauty Advisor to join our dynamic field sales team.Representing Tatcha, the modern Japanese luxury skincare brand insp…
Est. 25,000 GBP
Job Title: Tatcha Brand Specialist (Part-Time: 3 days/ week including weekends) Responsible to: Head of Retail UK Ireland & Independents Department: UK Retail Business context Tatcha was founded in 2009 by Vicky Tsai…
Est. 25,000 GBP
Job Title: Tatcha Brand Specialist (Part-Time: 3 days Including weekends) Responsible to: Head of Retail UK Ireland & Independents Department: UK Retail Business context Tatcha was founded in 2009 by Vicky Tsai who u…
Est. 45,000 GBP
About the Role- We are looking for an experienced Part-Time (2-3 days/ week) Freelance Affiliate Manager to lead and grow the UK affiliate programmes for Tatcha and Murad. This is a hands-on role for someone who understa…
Est. 25,000 GBP
Job Title: Tatcha Brand Specialist (Part-Time: 3 days Including weekends) Responsible to: Head of Retail UK Ireland & Independents Department: UK Retail Business context Tatcha was founded in 2009 by Vicky Tsai who u…
Est. 55,000 GBP
About THG We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition. Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone M…
Est. 32,000 GBP
Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries an…
Est. 85,000 EUR
Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries an…
Est. 80,000 EUR
Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries an…
Est. 55,000 GBP
Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries an…
Est. 55,000 GBP
Influence Manager - 5 Month FTC About Ogilvy Ogilvy UK has been creating iconic ideas that deliver impact at scale for clients ever since David Ogilvy founded the company in 1948. Ogilvy UK specialises in bringing togeth…
Est. 55,000 GBP
INFLUENCE MANAGER EXPERIENCE: 5-6 YEARS Department: PR & Influence Location: London
Est. 45,000 GBP
Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries an…
Est. 80,000 GBP
About the role: As Associate Director of Logistics for the UK and Ireland, you will lead the end-to-end Logistics function, with overall responsibility for team leadership, P&L management, and operational performance…
Est. 55,000 GBP
About Ogilvy Ogilvy has been creating impact for brands through iconic, culture-changing, value-driving ideas since the company was founded by David Ogilvy more than 75 years ago. It builds on that rich legacy through Bo…
Est. 55,000 GBP
At Revlon, we create beauty innovations for everyone that inspire confidence and ignite joy every day. Breaking beauty boundaries is in our company’s DNA. Since its game-changing launch of the first opaque nail enamel in…
Est. 90,000 GBP
About the role: As Associate Director of Logistics for the UK and Ireland, you will lead the end-to-end Logistics function, with overall responsibility for team leadership, P&L management, and operational performance…
Est. 85,000 GBP
Social Strategy Director Location: LondonDepartment: PR, Social & InfluenceReporting Into: Group Head of StrategyFull Time / Part Time: Full TimeContract Type: 12-month Fixed Term Contract About the Role This is an e…
Est. 85,000 GBP
Department: One Unilever Location: London Contact type: 12 months FTC Full Time/Part time: Full Time Reporting into: Chief Strategy Officer, OUL. About Ogilvy: Ogilvy UK has been creating iconic ideas that deliver impact…
Est. 55,000 GBP
About The Team: The Operational Excellence Engineer sits within the UK Operational Excellence team and plays a vital role in driving the delivery, implementation, and continuous improvement of production technologies, pr…
Est. 55,000 GBP
About THG We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition. Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone M…
Est. 55,000 GBP
We are seeking a high performing, driven individual to join our supply chain operations team. You will have category/sub-category ownership of our inbound operations and report into the Supply Chain Manager. This is the…
Est. 80,000 EUR
🌏 Mission: At Too Good To Go, we have an ambitious mission: to inspire and empower everyone to fight food waste together. More than 1/3 of all food produced in the world is wasted, which has a huge impact on our planet…
Est. 80,000 DKK
🌏 Mission: At Too Good To Go, we have an ambitious mission: to inspire and empower everyone to fight food waste together. More than 1/3 of all food produced in the world is wasted, which has a huge impact on our planet…
Est. 65,000 GBP
About The Team: The Senior Logistics Transport Manager has end-to-end responsibility for the transport function, owning the overall P&L, service performance, and strategic design of the transport network. Covering fi…
Est. 120,000 GBP
This is a senior partnering role responsible for the relationship between the People function and the Chief Operations Officer (COO) and the Operations Leadership Team (LT). The role leads the creation and delivery of pe…
Est. 28,000 EUR
Beauty Advisor What We Need We are looking for a talented Beauty Advisor to join our dynamic, fast-paced field sales team. In this role, you will support sales and training for Tatcha. Travel required to the key Sephora…
Est. 80,000 GBP
Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries an…
Est. 55,000 GBP
Vita Coco is the leading coconut water brand in the world, built on a simple idea: bring better-for-you, natural hydration to more people. Since starting in 2004, we’ve grown into a global business with teams in New York…
Est. 55,000 GBP
Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries an…