Description
Why Verifone
For more than 40 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.
Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success.
Verifone is proudly an in-office work culture as we see immense benefits to career development and business results from our colleagues being physically co-located. Currently, we do allow a hybrid work schedule but we regularly revisit our attendance policy.
What's Exciting About The Role
As a Technical Project Manager, you will coordinate the planning and delivery of assigned payment solution projects in the South Africa region, as part of the new Customer Success Implementations team.
This role is an incredible opportunity to be at the heart of customer success, driving impactful projects and ensuring seamless delivery of Verifone’s cutting-edge payment solutions. You'll work with cross-functional teams, tackle complex implementations, and play a key role in shaping the customer experience.
Key Responsibilities:
Project Coordination
- Support the delivery of small to medium-sized technical projects, ensuring alignment with defined scope, timelines, and quality standards.
- Assist in defining project objectives, schedules, and communication plans with guidance from senior team members.
- Monitor project risks and dependencies, escalating issues as needed.
- Contribute to quality assurance efforts across project deliverables.
- Provide regular status updates to stakeholders and project leads.
Technical Collaboration
- Work with technical teams to understand integration requirements and system dependencies.
- Translate basic technical concepts for non-technical stakeholders with support.
Stakeholder Engagement
- Serve as a point of contact for customers during project execution, with support from Customer Success Implementations team
- Participate in project meetings with clients and internal teams to ensure alignment.
- Occasionally support on-site client visits to assist with delivery and relationship building.
Team Collaboration & Development
- Collaborate with cross-functional teams to support resource coordination and issue resolution.
- Actively participate in team knowledge sharing and contribute to continuous improvement efforts.
- Take ownership of personal development and stay informed on relevant industry trends and PM practices.
Skills and Experience We Desire
- Proven experience in customer success, project management, or a related role, ideally within payments, fintech, or SaaS
- Passion for delivering exceptional customer experiences, project planning and execution and critical problem-solving
- Strong verbal and written communication skills, with the ability to engage at all levels
- Ability to understand and explain technical payment solutions to non-technical audiences
- Strong technical understanding, solid project coordination skills, and the ability to engage effectively with internal teams and external customers
- Strong organizational skills with the ability to manage multiple projects, programs and priorities
Why Join Verifone?
- Be part of a forward-thinking organization that values innovation and growth
- Work with a collaborative and passionate team in a dynamic and evolving industry
- Enjoy competitive compensation, growth opportunities, and a supportive work environment.
Our Commitment
Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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