Description
Operations Supervisor (Event Processing)
Verra Mobility is a global leader in smart transportation. We serve our customers at their highest point of need, working behind the scenes to provide technology solutions to make mobility safer and easier. We enable smarter roadways by providing integrated technology to manage tolls, violations, and vehicle registrations for our commercial customers – rental car companies, fleet management companies and large fleet operators. We also work with government customers (municipalities and school districts) by installing, maintaining, and managing leading technology that positively impacts driver behavior and enhances road safety. Our products include red-light, speed, school bus stop arm, and bus lane cameras. As cities become smarter and mobility becomes more complex, connected, and automated, Verra Mobility makes life safer and easier on the road ahead.
Culture
Verra Mobility Corporation is a rapidly growing, entrepreneurial company that operates with a people-first philosophy and approach. The company lives by its core values—Do What’s Right, Lead with Grace, Win Together, and Own It—in everything it does for its customers and team members. The company seeks to grow aggressively, both organically and through acquisition, to continue to be the undisputed market leader with these five core competencies: bias for action, customer focus, teamwork, drive for results, and commitment to excellence.
Position Overview: This leader is someone who exercises good judgment and makes sound business decisions. A successful candidate will have a strong leadership foundation and be a self-starter who independently and successfully manages inventory levels along with ever-changing customer business requirements. The candidate must place great emphasis on high quality work paired with efficient production while also effectively fostering sustainable engagement. It is essential that this leader has a true customer-centric mindset, mindful of internal and external customers. The candidate should be able to assist Verra Mobility personnel with the development and maintenance of training materials that they will use to train incoming processors.
This Operations Supervisor will take direction from and collaborate closely with the Operations Manager of Event Processing within Verra Mobility’s Government Solutions division.
Core Responsibilities:
- Develops and motivates employees by means of strong communication, timely feedback, valuable coaching, and well-written and meaningful performance reviews.
- Manages day-to-day business operations by monitoring current inventory levels and future forecasts to ensure adequate staffing to meet or exceed customer-specific SLA requirements.
- Actively identifies ways to continually create a work environment where employees feel highly valued and engaged.
- Conducts regular 1-on-1 sessions with each employee while also regularly communicating with their team via ongoing staff meetings and/or team huddles.
- Works with leader and Human Resources to address any sensitive employee performance and/or behavior issues in a very timely manner.
- Tracking attendance and tardiness; provides progressive discipline for attendance, performance, and/or behavior issues.
- Develops and continually strengthens working relationships with other internal departments, customers, and third-party vendors.
- Serves as a change-agent in helping to implement process and/or organizational change efforts across the department.
- Independently engages in service recovery activities by addressing escalated customer issues either in person, over the phone, or via email communications.
- Manages day-to-day business operations by monitoring current inventory levels and future forecasts to ensure adequate staffing to meet or exceed customer-specific SLA requirements.
- Perform other duties as assigned.
Required Knowledge, Skills and Experience:
- Bachelor’s degree required; or equivalent work experience.
- At least two years of leadership experience in some capacity; previous supervisor experience is a plus.
- Ability to develop and successfully engage with employees.
- Strong analytical, problem solving, and decision-making skills.
- Ability to maintain professionalism and to work well with others.
- Exceptional relationship building skills, both internal and external
- Strong verbal and written communication skills.
- Quality driven with a strong attention to detail
- Ability to prioritize, multi-task and meet all assigned deadlines.
- Strong computer skills using Microsoft Office (e.g., Word, PowerPoint, and especially Excel).
Verra Mobility Values
An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:
- Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
- Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
- Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.
- Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.
With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice
Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
.
Similar jobs
Est. 65,000 USD
Operations Supervisor (Event Processing) Verra Mobility is a global leader in smart transportation. We serve our customers at their highest point of need, working behind the scenes to provide technology solutions to make…
Est. 85,000 USD
Who we are... Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police…
Est. 165,000 USD
Position Summary Verra Mobility is seeking a strategic and hands-on VP of IT Operations to lead the enterprise infrastructure, end-user computing, systems, database, and service desk functions that keep the business runn…
Est. 85,000 USD
Who we are... Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police…
Connect with us to learn more about careers at Verra Mobility! Who We Are Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fo…
Est. 200,000 USD
Position Overview Help us shape the future of Mobility. Our organization is at a pivotal inflection point, transforming from a project-based, IT-centric execution model to a modern Product Operating Model. We’re seeking…
Est. 165,000 USD
Who we are... Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police…
Est. 85,000 EUR
About Verra Mobility Verra Mobility is a global leader in smart transportation technology, helping the world move safely and efficiently. We serve the world’s largest commercial fleets and rental car companies, managing…
Est. 120,000 USD
Position Overview: As the Director, Client Success, you will provide strategic leadership for client relationships and the overall client experience, ensuring exceptional outcomes, strong retention, and sustainable accou…
Est. 125,000 USD
Position Overview: The Senior Network Engineer (Load Balancing) will be responsible for the design, implementation, and optimization of enterprise-grade load balancing and traffic management solutions across on-prem and…
Est. 65,000 USD
Position Overview In this role, a Queue Processing Analyst or (PA) will need a strong workforce management skillset, be a self-starter that works well individually and in collaboration with others to manage inventory lev…
Est. 250,000 USD
Position Summary The Senior Vice President, Corporate Affairs serves as the architect and steward of the company's external reputation, strategic narrative, and public policy agenda. Reporting directly to the CEO, this e…
Est. 95,000 USD
Position Overview The Strategic Account Executive is responsible for pursuing and acquiring high-value strategic accounts, primarily focusing on large cities and municipalities in North America. This role requires a soph…
Est. 120,000 USD
Position Overview The Strategic Account Executive is responsible for pursuing and acquiring high-value strategic accounts, primarily focusing on large cities and municipalities in North America. This role requires a soph…
Est. 110,000 USD
Position Overview Verra Mobility is seeking a highly capable, proactive, and strategic Executive Business Partner to support an executive leader and serve as a trusted advisor, coordinator, and operational partner. This…
Est. 85,000 USD
As a Client Success Manager you will be responsible for providing an excellent experience for our clients by anticipating and resolving challenges or issues in a manner that exceeds expectations. The successful candidate…
Est. 80,000 USD
As a Client Success Manager you will be responsible for providing an excellent experience for our clients by anticipating and resolving challenges or issues in a manner that exceeds expectations. The successful candidate…
Est. 250,000 USD
Position Summary The Senior Vice President, Corporate Affairs serves as the architect and steward of the company's external reputation, strategic narrative, and public policy agenda. Reporting directly to the CEO, this e…
Est. 120,000 USD
Who we are... Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police…
Est. 140,000 USD
Who we are... Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police…
Est. 45,000 USD
Position Overview: This position will handle information regarding motor vehicle titles and registration processes. The Senior Processing Specialist Admin is administratively adept and organized with handling files and m…
Est. 85,000 USD
As a Client Success Manager you will be responsible for providing an excellent experience for our clients by anticipating and resolving challenges or issues in a manner that exceeds expectations. The successful candidate…
Est. 115,000 USD
Position Overview Verra Mobility is seeking a Senior Quality Assurance Analyst to champion the development and quality of our core technology products. You will lead automation initiatives, establish strict quality gates…
Est. 85,000 USD
Position Overview The Learning and Development Consultant will develop training curriculums and deliver in-person and virtual training to external customers for Verra Mobility's products and services across the United St…
Est. 115,000 USD
Who we are... Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police…
Est. 115,000 USD
Who we are... Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police…
Est. 115,000 USD
Who we are... Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police…
Est. 200,000 USD
The Vice President of Product & Platform Engineering will lead the strategy, architecture, and delivery of the technology platforms that enable the company’s product operating model. This executive owns the end‑to‑en…
Est. 115,000 USD
Who we are… Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police de…
Est. 45,000 USD
This position involves the review and processing of photo enforcement events, which is a clerical and data entry-based task. Candidates must be able to follow basic procedures and scripts to function in the role. The pos…