Description
Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.
As a Senior Partner Success Manager, you’ll be the face and voice of Via for our partners both internally and externally. In this dynamic role, you’ll be responsible for building genuine and durable customer relationships while converting those relationships into opportunities for long-term revenue growth. You will serve as our partners’ trusted advisor by providing strategic guidance on operational, go-to-market, and product-related issues. Simultaneously, you will be an internal advocate for partners with Via by championing for new products and capabilities to facilitate the expansion of each partner’s service size and scope.
This is a remote-first role based in the US Central region. We're ideally looking for candidates in Chicago or the broader Midwest, but are open to other locations including Texas.
- Develop a vision and strategy for partners by assessing their strengths and weaknesses to assist them in setting and achieving ambitious goals
- Build deep and trusting long-term relationships with partners by identifying partner pain points, providing solutions, and recognizing opportunities for service growth and revenue generation
- Analyze daily, weekly, and long-term service performance data to provide partners with actionable recommendations that improve their services’ quality, efficiency, and growth
- Negotiate and sign contract renewals and service expansions to increase year-on-year revenue from each partnership
- You have minimum of 6+ years of relevant work experience, including client facing experience
- Relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them
- Quantitatively-inclined and data savvy; you may not be a Tableau expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations
- A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility
- An excellent team player; you’re a meaningful individual contributor, and a mentor to others on your team. You view successes as a team effort, and enjoy working with others
- Comfortable with frequent travel, you're excited to connect with partners face-to-face
Compensation and Benefits:
- Base salary range: $145,000-$165,000, determined by experience, knowledge, and skills. Total compensation also includes variable pay and equity.
- Comprehensive health coverage, with low-cost dental and vision plans.
- A 401(k) with a generous company match and vesting.
- Fully paid parental leave for new parents, with extended leave options.
- Additional benefits (family planning, mental health, pet insurance, and other wellness perks).
- 20 days of paid time off (PTO) annually.
We’re Via, and we build technology that changes the way the world moves. We’re driven by a simple mission: to create modern and efficient public transportation systems that provide far greater access to jobs, healthcare, and education. With our best in class suite of products, we make transit thrive.
Our teams of world-class engineers, data-scientists, product managers, operations specialists, marketers, transit experts and more bring cutting-edge AI-powered software and innovative technology-enabled operations to our partners across the globe. Founded in 2012, Via builds solutions to digitize, automate, and enable data-driven decision making for entire transportation networks; fixed-route buses, microtransit, paratransit, school buses, autonomous vehicles, and more.
If you’re excited to be at the forefront of modernizing the future of transportation, are up for solving tough problems, and willing to become/already are a transit nerd, we are the place for you. Even if your past experience doesn’t align perfectly with every qualification in the job description for this role, we encourage you to apply. You may be just the right candidate for this or other opportunities.
Ready to join the ride?
Via is an equal opportunity employer.
Similar jobs
Est. 97,500 USD
Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As a Partner Success M…
Est. 185,000 USD
Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As Director of Partner…
Est. 155,000 USD
Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming ant…
Est. 185,000 USD
Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transport, transforming antiquated…
Est. 97,500 USD
Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming ant…
Est. 152,500 USD
Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming ant…
Est. 97,500 USD
Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming ant…
Est. 20,080 USD
Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As a part-time Partner…
Est. 97,500 USD
Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming ant…
Est. 75,000 USD
Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As a Partner Success A…
Est. 162,500 USD
Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As a Strategy and Oper…
Est. 122,500 USD
Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As a Senior Proposals…
Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming ant…
Est. 250,000 USD
Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As Vice President of P…
Est. 120,000 EUR
Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As a Director, Strateg…
Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As a Senior Full Stack…
Est. 75,000 USD
Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As a Proposal Enableme…
Est. 80,000 GBP
Via is using technology to transform transportation around the world. We recently acquired Citymapper to expand our end-to-end TransitTech solution. From changing a single person’s daily commute to reducing humanity’s co…
Est. 160,000 USD
Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As General Manager, yo…
Est. 157,500 USD
Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As a General Manager i…
Est. 137,500 USD
Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As a Strategy Principa…
Est. 112,500 USD
Via is on a mission to create public transportation systems that provide greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiqua…
Est. 147,500 USD
Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As Strategy & Oper…
Est. 237,500 USD
Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming ant…
Est. 225,000 USD
Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming ant…
Est. 215,000 USD
Via is a global leader in smart transportation, using technology to transform how people move through cities and communities around the world. Our impact ranges from improving individual daily journeys to helping cities…
Est. 140,000 USD
Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As a Launch Principal,…
Est. 38,080 USD
Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As a Customer Support…
Est. 135,000 USD
Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As a Strategy and Oper…
Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming ant…