IT Development Manager

Company Overview:

Founded in 2000, Walker-Miller Energy Services is a Detroit-based, core-values driven company committed to changing lives through energy efficiency. We create and manage customized energy waste reduction programs that assist electric and gas utilities meet mandated energy savings goals.

Our experience driven philosophy of clean energy as economic development helps families and businesses save energy and save money. Through innovative, inclusive initiatives, we help build communities by creating local jobs, producing equitable energy savings for all rate payers, and spurring the growth of diverse local businesses.

Our operating philosophy is reflected in our core values. We refer to them as BEHIVE.

B - Boldly Go

E – Embrace Equity

H - Humble Confidence

I - Inclusive Stewardship

V - Value Reputation

E - Extraordinary Experience

Position Summary:

The IT Development Manager is responsible for leading the design, development, and delivery of secure, scalable technology solutions that support Walker-Miller Energy Services’ mission to advance clean energy, energy efficiency, and equitable customer and community outcomes.

This role provides technical oversight and people leadership across Salesforce CRM platforms, customer-facing portals, integrations, and modern web applications. The IT Development Manager partners closely with business leaders, program teams, external clients, and technology partners to deliver reliable solutions that improve operations, strengthen data-driven decision-making, and support high-quality service delivery.

The role combines application delivery, team leadership, architecture alignment, and governance accountability to ensure solutions meet business needs, comply with security and regulatory expectations, and remain audit-ready under frameworks such as ISO 27001 and SOC 2.

Essential Responsibilities: This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

• Embrace, operate and lead within our core values.

Application Development and Delivery

• Lead end-to-end delivery of enterprise applications that support Walker-Miller’s energy efficiency programs, customer operations, internal business processes, and client-facing technology needs.
• Partner with program, operations, data, and client teams to translate business requirements into practical, reliable, and user-centered technical solutions.
• Ensure development work follows Agile, DevOps, CI/CD, documentation, testing, and release management practices.
• Deliver solutions on time, within scope, and aligned with quality, accessibility, security, and business value expectations.

Salesforce CRM & Web Development Oversight

• Design and maintain integrations between Salesforce and enterprise systems.
• Oversee Salesforce platforms that may include Sales Cloud, Service Cloud, Experience Cloud, Field Service capabilities, and related CRM solutions.
• Guide best practices for Apex, Lightning Web Components, APIs, declarative configuration, data models, integrations, and environment management.
• Manage customer-facing and internal web applications with attention to security, usability, accessibility, performance, and maintainability.
• Govern integrations across Salesforce, data platforms, reporting tools, vendor systems, and other enterprise applications used to support Walker-Miller programs.

Architecture Alignment & Governance

• Ensure technology solutions align with Walker-Miller’s enterprise architecture standards, data governance expectations, and long-term platform strategy.
• Participate in solution design reviews, change advisory processes, and governance forums to promote consistency, scalability, and operational readiness.
• Promote reuse through APIs, shared services, configurable patterns, and standardized delivery practices.
• Proactively manage technical debt, integration complexity, platform limits, performance risks, and maintainability concerns.

Security, Risk & Compliance

• Enforce secure software development lifecycle practices, including access control, code review, environment management, vulnerability awareness, and release approvals.
• Ensure development activities support Walker-Miller’s compliance obligations, internal controls, client requirements, and audit readiness under ISO 27001, SOC 2, and related security frameworks.
• Support evidence collection, control validation, remediation planning, and documentation needed for audits and client assurance activities.
• Partner with Information Security, Infrastructure, Data, and business stakeholders to identify and reduce technology risk.

Operational Support & Continuous Improvement

• Oversee application support activities, including incident response, root-cause analysis, problem management, release coordination, and change management.
• Monitor service levels, delivery metrics, system health, user adoption, and performance indicators to support reliable operations.
• Drive automation, process improvement, documentation, and platform optimization to reduce manual effort and improve service delivery.
• Identify opportunities to improve customer experience, program reporting, operational efficiency, and technology resilience.

Stakeholder Communication & Reporting

• Provide clear delivery, risk, dependency, and decision updates to IT leadership, business stakeholders, and project sponsors.
• Collaborate across IT, program operations, data and analytics, client services, compliance, vendors, and external implementation partners.
• Translate technical topics into plain language so business teams can understand options, tradeoffs, impacts, and recommended actions.
• Support vendor evaluation, solution planning, roadmap development, and technology investment decisions.

Minimum Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or related field, or equivalent experience.
• 7+ years of progressive software development, application delivery, or platform leadership experience.
• Hands-on experience with Salesforce CRM platforms and enterprise application delivery.
• Experience leading technical teams, managing priorities, and coordinating work across business and technology stakeholders.
• Knowledge of web development, integrations, APIs, data flows, cloud platforms, and secure development practices.
• Familiarity with ISO 27001, SOC 2, internal controls, audit readiness, or client-facing compliance requirements.
• Strong communication skills with the ability to explain technical topics clearly to non-technical audiences.

Preferred Qualifications:

• Salesforce certifications such as Administrator, Platform App Builder, Platform Developer, Sales Cloud Consultant, Service Cloud Consultant, or Experience Cloud Consultant.
• Experience with Salesforce Experience Cloud, Field Service, Energy & Utilities Cloud, or customer/program portals.
• Familiarity with integration platforms such as MuleSoft, Boomi, SnapLogic, or similar tools.
• Experience supporting utility, energy efficiency, field operations, customer engagement, grant-funded, or regulated program environments.
• Experience working with external clients, implementation partners, vendors, or public-sector/community-focused programs.

Physical Demands and Work Environment

• Required to sit, stand, walk; talk and hear; and ability to touch and handle tools and/or controls
• The team member is frequently required to stand, walk, kneel, crouch, and/or crawl
• Ability to lift up to 30 pounds
• Noise level is typically low to moderate

Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.

The above information describes the general duties and requirements necessary to perform the principle functions of the position. This shall not be construed as a detailed description of all the duties and requirements that may be necessary in this position.

Walker-Miller Energy Services is an Equal Opportunity Employer.

At Walker-Miller Energy Services, we Embrace Equity by encouraging qualified candidates from all backgrounds and identities to apply for open positions! We have several optional questions about candidates’ demographics, but they do not impact hiring decisions. In fact, all candidate demographic data is anonymized for compliance purposes and to reduce unconscious bias in the hiring process, so none of the information collected here will be attached to your individual application. We ask for this information because Walker-Miller is committed to inclusive recruitment practices, so we hold ourselves to a high standard in developing a candidate pool that is diverse in background, experience, and perspective.

Walker-Miller Energy Services participates in E-Verify. Which confirms employment authorization of all newly hired employees and most existing employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. For new hires, the E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go to www.uscis.gov and click on 'E-Verify' located near the bottom of the page.

E-Verify Notice

E-Verify Notice (Spanish)

Right to Work Notice

Right to Work Notice (Spanish)