Outreach and Enrollment Training Manager
Los Angeles, California, United States · Posted 3 days agoDescription
WelbeHealth provides life-extending health care to our most vulnerable seniors. Our PACE model of care is unique, in that we are the health plan and the provider of primary care services that allow our participants to stay in their homes rather than a skilled nursing facility.
The Outreach and Enrollment (O&E) Training Manager is accountable for onboarding and training O&E resources in new markets, in addition to the training and development of existing markets. The O&E Training Manager will develop, implement, and evaluate field training activities for new and existing team members. This role works closely with Marketing, Outreach, and Enrollment (MOE) Directors, and other members of the outreach leadership team to ensure continuous growth and that all team members are meeting enrollment and quality metrics.
Essential Job Duties:
- Guide the success of new markets after onboarding, training all new staff, as measured by the first 3 months of enrollments
- Train and assist team members who are underperforming – 100% of team members on a PIP should be guided by this team
- Train and assist all new MOE team members through travel to new and existing markets to provide high-touch, in-the-field training for Outreach Specialists, O&E Coordinators, and Enrollment Specialists (expected to travel 75% of the time to WelbeHealth markets)
- Serve as interim as needed when there are vacancies in a market resulting in growth constraints
- Provide ongoing classroom training both virtually and in person for O&E roles, including Independent Outreach Associates and Brokers
- Assist in creating and implementing training programs for the O&E team, including standardization and consistent delivery of high-quality learning
Job Requirements:
- Bachelor’s degree in relevant field, professional experience may be substituted
- Minimum of five (5) years of experience in Medicare, Medicaid, or PACE sales or training
- Proven success in sales
- Experience developing and delivering training content for sales teams
- Experience leading in a data-driven organization, leveraging reports and data to prioritize and manage people and projects
- Must be willing able to work a varied schedule that may include evening nights and weekends
Benefits of Working at WelbeHealth: Apply your coding expertise in new ways as we rapidly expand. You will have the opportunity to design the way we work in the context of an encouraging and loving environment where every person feels uniquely cared for.
- Medical insurance coverage (Medical, Dental, Vision)
- Work/life balance - we mean it! 17 days of personal time off (PTO), 12 holidays observed annually, and sick time
- 401K savings + match
- Advancement opportunities - we’ve got a track record of hiring and promoting from within, meaning you can create your own path!
- And additional benefits
Compensation consists of base salary plus bonus. WelbeHealth offers a competitive total rewards package that includes a 401(k) match, comprehensive healthcare coverage, and a broad range of additional benefits. Actual compensation will be determined based on experience and relevant qualifications.
COVID-19 Vaccination Policy
At WelbeHealth, our mission is to unlock the full potential of our vulnerable seniors. In this spirit, please note that we have a vaccination policy for all our employees and proof of vaccination, or a vaccine declination form will be required prior to employment. WelbeHealth maintains required infection control and PPE standards and has requirements relevant to all team members regarding vaccinations.
Our Commitment to Diversity, Equity and Inclusion
At WelbeHealth, we embrace and cherish the diversity of our team members, and we're committed to building a culture of inclusion and belonging. We're proud to be an equal opportunity employer. People seeking employment at WelbeHealth are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy or other status protected by applicable law.
Beware of Scams
Please ensure your application is being submitted through a WelbeHealth sponsored site only. Our emails will come from @welbehealth.com email addresses. You will never be asked to purchase your own employment equipment. You can report suspected scam activity to fraud.report@welbehealth.com
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