Technical Support & Network Engineer
Wireless LogicEindhoven, North Brabant, Netherlands · Posted 1 month agoDescription
What we’re all about:
Any company can tell you about how they are a multi award winning, market leading business and yes, we are both of those things in the world of IoT connectivity! But we’re more than that. 🌍✨ Our mission? To make IoT management a breeze for any device, anywhere. With over 10 million IoT subscriptions active in 165 countries and direct partnerships with 50 mobile networks, we connect you to more than 750 networks worldwide, delivering unmatched value across the IoT connectivity chain.
Innovation is in our DNA, and we have an insatiable hunger to ‘wow’! 🚀 While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans across various sectors, including industry, agriculture, healthcare, security, transport, utilities, and smart cities.
IoT… a fancy acronym or a secret code?
The Internet of Things (IoT) is like the magical glue that keeps the world connected! 🌐✨ From ordering your favourite takeaway to the ANPR technology that helps you find a parking spot, IoT is everywhere—even if you don’t realize it. At Wireless Logic, we provide cutting-edge connectivity solutions and technologies to ensure a vast array of devices stay seamlessly connected.
Vacancy: Technical Support & Network Engineer (Medior/Senior)
Location: Eindhoven (Full-time, 40 hours per week, office-based, 5 days a week)
Reports to: Head of Operations
About Operations at Wireless Logic Benelux
Let's help our customers succeed, together.
Operations exists to enable our customers' success by delivering reliable, secure and scalable connectivity solutions.
We bridge the gap between what our customers want to achieve, what Sales sells, what Development builds and what customers ultimately experience. By doing so, we ensure that Wireless Logic delivers on its promises as one unified organisation.
We do not see Operations as a ticket-handling department. We are a technical knowledge partner for both our customers and our colleagues. We look beyond today's solution by considering risk, scalability, security and the overall impact on our services.
We take ownership, remain calm under pressure and continuously improve the way we work, so our customers can rely on us when it matters most.
About the role
As a Technical Support Engineer - Networking & IoT, you are the primary technical point of contact for customers and internal teams regarding IoT connectivity, networking, hardware and VPN solutions.
You combine strong technical expertise with a customer-first mindset. You investigate complex technical issues, advise customers on the most suitable solutions and ensure that incidents are not only resolved quickly, but prevented from recurring wherever possible.
This role is not a traditional end-user support position. We are looking for engineers who enjoy solving technical infrastructure, networking and connectivity issues rather than primarily supporting desktop or office IT environments.
We are looking for a technically strong medior/senior Technical Support Engineer with excellent troubleshooting skills. Experience with networking is a strong advantage, but we also welcome engineers who are ready to take the next step into networking and IoT connectivity. Wireless Logic actively invests in your professional growth through training, certifications and development programmes.
Experience with Palo Alto is an advantage, but certainly not a requirement.
Technologies you will work with
Core technologies
- 4G & 5G IoT connectivity
- SIM management platforms
- Logging & troubleshooting tools
- Industrial routers
Technologies you will develop in
- Cisco platforms
- Palo Alto Firewalls
- VPN technologies
- Enterprise networking
Key responsibilities
You will be responsible for receiving, investigating and resolving technical support requests via phone, email and our ticketing system, including:
- SIM cards and mobile connectivity
- Hardware configuration of routers, gateways and modems
- Provide first and second-line support for VPN solutions, while further developing your expertise in technologies such as IPsec and Remote Access VPNs.
In addition, you will:
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