Description
About the Role:
We are looking for an Office Supervisor / HR Coordinator to take ownership of office operations while supporting key HR functions. This role is critical to maintaining an organized, efficient, and engaging workplace.
The ideal candidate is highly organized, learns quickly, takes initiative without waiting for direction, and enjoys improving processes. They're comfortable balancing day-to-day operational work while continuously looking for smarter, more efficient ways to get things done—including thoughtfully leveraging AI and automation where appropriate.
Responsibilities include but are not limited to:
Office & Workplace Operations
- Monitor office attendance and ensure workplace policies are followed, addressing any concerns professionally and proactively.
- Oversee office logistics, including supplies, equipment, vendors, and workplace services to ensure a fully functional office.
- Manage office security, maintenance requests, and facility-related needs.
- Coordinate employee perks, team events, and engagement activities.
- Set up workstations and equipment for new hires, ensuring a seamless onboarding experience.
- Serve as the primary point of contact for office-related questions and proactively identify opportunities to improve the employee experience.
- Take ownership of office operations by identifying issues before they become problems and driving them to resolution with minimal oversight.
HR Support & Recruitment Coordination
- Support recruitment efforts by scheduling interviews, managing candidate pipelines, and coordinating candidate communication.
- Conduct phone screens and initial interviews for junior and LATAM-based roles.
- Maintain accurate recruitment data and generate hiring reports.
- Partner with external recruiting agencies as needed.
- Continuously evaluate administrative recruiting workflows and recommend process improvements.
Onboarding & HR Administration
- Manage new hire onboarding, ensuring timely completion of documentation, system access, and equipment setup.
- Coordinate employee offboarding, including system access removal, asset recovery, and documentation.
- Maintain accurate employee records within the HRIS.
- Assist with HR reporting, invoice processing, and company-wide events such as town halls.
- Ensure HR processes are executed accurately, efficiently, and with a high level of attention to detail.
Process Improvement & AI
- Continuously look for opportunities to streamline administrative and HR processes.
- Leverage AI tools to improve productivity, organization, communication, and operational efficiency.
- Experiment with new technologies and workflows, sharing recommendations that improve how the team works.
- Stay informed on emerging AI capabilities and identify practical applications within HR and office operations.
Requirements
- 1–3 years of experience in office management, administration, HR coordination, or a similar role.
- Strong organizational skills with the ability to prioritize multiple projects in a fast-paced environment.
- Excellent written and verbal communication skills in English.
- Proficiency in Google Workspace
- Strong sense of ownership and accountability—you consistently follow through and drive work to completion.
- Demonstrated ability to learn new systems, processes, and tools quickly.
- Resourceful and proactive, with a continuous improvement mindset.
- Comfortable using modern technology and excited to incorporate AI tools into your daily work.
- Confidence in enforcing office policies while maintaining professionalism and discretion.
- Ability to work on-site full-time and be a visible presence within the office.
Nice to Have
- Experience supporting HR, People Operations, or Talent Acquisition.
- Experience using HRIS platforms.
- Experience using AI tools such as ChatGPT, Claude, Gemini, Microsoft Copilot, or similar productivity tools.
- Experience documenting processes, creating SOPs, or improving operational workflows.
- Familiarity with automation tools such as Zapier, Make, or Google Apps Script is a plus.
We offer a competitive salary and benefits based on ability level, including:
- Base salary DOE
- Unlimited vacation policy
- Health insurance coverage
- Food stipend
- Internet/phone stipend
- Professional Development Program
- This is a fully in-office role based in Mexico City, Mexico. Candidates must be available to work on-site five days a week.
Note. Please submit your resume in English.
About WITHIN
WITHIN is the world's first Performance Branding company, partnering with some of the biggest brands in the world to drive business growth through innovative marketing strategies. Our integrated operating model collapses the traditional marketing silos between creative and media, performance and brand, and across media channels. With a full suite of offerings including media, creative, SEO, Lifecycle, Retail Media, Affiliate and Influencer, we’re able to work with our brand partners in an integrated fashion, allowing us to align marketing strategies back to core business objectives. Client teams at WITHIN are trained on how to always act as a trusted business partner, acting as a fiduciary to client needs above our own.
Teams at WITHIN have the ability to work with iconic brands such as The North Face, Timberland, Ben and Jerry's and Jose Cuervo. Everyone at WITHIN wants to grow and be challenged. It’s a collaborative place made up of small, closely knit and versatile teams that are fast and adaptive to solve problems and build systems.
Check out some of our work!
We weave AI into everything we do, using the latest tech across all teams to innovate, work smarter, and make better decisions. Whether it’s in creative, operations, or anything else, AI helps us level up and do things at a whole new scale. We expect our people to use AI in their daily work, fully embracing it as a critical tool to help us succeed.
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Locations
- New York City: 43-01 22nd St, Suite 602, Queens, NY 11101, United States
- Bogotá: WeWork Av. Carrera 19 #100-45 Usaquén, Piso (Floor) 10, Bogotá, Distrito Capital de Bogotá 110111, Colombia
- Mexico City: Av. Insurgentes Sur 1082, Piso (Floor) 2, Oficina 2008, Ciudad de México, CDMX 03100, México
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