Sales Support Associate

Wolt - EnglishBirkirkara, Malta · Posted 1 month ago

Full-timeEst. 18,820 EUR

Description

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

As Sales Support Associate, you will focus on onboarding and supporting new venues, ensuring a seamless setup and smooth day-to-day operations. You’ll also assist Account Managers with administrative tasks, coordinate with internal teams, and provide training and guidance to partners.

What you’ll be doing

Day-to-day in this role you’ll:

Train partner venues on how to use Wolt’s tools and equipment effectively and independently
Ensure partners meet the highest Wolt service standards through regular quality and satisfaction checks
Assist the Account Management team with partner-related administrative tasks and coordination
Respond to merchant inquiries, resolve onboarding-related issues, and ensure a seamless experience
Collaborate closely with Account Managers and internal teams to maintain quality standards during onboarding
Maintain a portfolio of smaller clients
Upsell and cross-sell to our partners

Our humble expectations*

Hold a valid driving licence.
Are able to travel independently across Malta for regular partner visits, including onboarding and training sessions.
Have the charm, empathy, and honesty to build strong relationships.
Are comfortable working in a high-performance, high-expectation culture.
Have experience in customer care or other customer-facing roles.
Take a hands-on, proactive approach to getting things done and seeing them through.
Have fluent and persuasive written and spoken communication skills in English. Any additional language is considered a plus.
Are entrepreneurial, innovative, and confident in solving problems.
Can adapt quickly in a rapidly changing market.
Have around one year of experience in onboarding, customer support, or retail operations, executing defined workflows end to end and meeting SLAs.
Are tech-savvy and quick to learn new systems, troubleshoot basic issues, and escalate effectively when needed.

Why you’ll love it

🚀Global and growing fast: Be part of a fast-moving scaleup
🤩Ride of a lifetime: Accelerate your career and build your sales skills
💪Instant impact: Take ownership and make a difference
💙Big hearts and small egos: Surround yourself with smart, friendly people

What we offer

Work in a young, fast pace environment
1 day working from home option
Be part of an entrepreneurial culture that prioritizes ownership, initiative, and driving results
Medical Health Insurance

Compensation

The total target compensation for this role is €1574 – €1967 gross per month. The successful candidate's starting pay will fall within the pay range listed above and is determined based on a number of job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions.

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply, make sure to add your CV and get the conversation going!

We will be reviewing applications on an on-going basis. If this sounds like an opportunity you want to pursue, apply today! 💙

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

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