KYC Product Manager

BybitKuala Lumpur, Malaysia · Posted 3 months ago

Full-time

Description

About Us

Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance.

Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution.

Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services.

Responsibilities:

Collaborate with compliance teams across different countries to design and optimize KYC workflows that balance regulatory requirements, user experience, and conversion rates.
Work closely with Design, Development, Risk, and Compliance teams to prioritize and implement KYC process improvements that bring the most value.
Create and maintain Product Requirement Documents (PRDs) to ensure project clarity, proper execution, and timely delivery.
Analyze key user metrics (e.g., verification success rate, drop-off points) and use data-driven insights to improve the KYC experience and conversion.
Conduct user behavior analysis and continuously refine workflows to optimize the KYC process, enhance user experience, and improve efficiency in target markets.
Ensure smooth internal communication and alignment on KYC requirements, articulating new features and improvements to stakeholders.

Requirements:

3–6 years of experience as a Product Manager, preferably in the tech, fintech, finance, or blockchain industry.
Strong understanding of KYC/AML processes and regulatory frameworks is a significant advantage.
Hands-on experience in product lifecycle management, preferably within an Agile framework.
Strong analytical mindset with the ability to leverage data for decision-making and product optimization.
Exceptional time management and prioritization skills, with the ability to handle multiple projects in a fast-paced environment.
Excellent communication and collaboration skills to work effectively with cross-functional teams.
Fluent in English and Mandarin, both written and spoken.

Why Join Us
At Bybit, we are committed to fostering a supportive and enriching work environment.
Our benefits include:
- Study Growth Fund: We support your professional development and continuous learning.
- Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation.
- Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world.
- Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company.
- Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.

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