Customer Service Specialist - 4 Day Work Week!
CarvanaWyoming, Michigan, United States · Posted 7 days agoDescription
We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500!
Whether it's delivering happiness to customers on the driveway or getting involved in the local community, our Customer Advocates are leading the charge in reintroducing happiness into the car-buying process. Ready to join the 'Hauler-Life'?
Shift Requirement: The hours for this position are from 11am - 9pm. We ask that team members be available to work 7 days a week. Days off will rotate between weekdays and weekend days.
On-Site Location: Wyoming, MI (49519)
Unlock Your Earning Potential!
We offer a competitive starting hourly rate of $17/hr with significant growth opportunities based on performance. You can boost your earnings within a short timeframe:
- Pay Range: $17-$19 hourly
- Starting Pay: $17/hr
- At 3 Months: $17.50/hr
- At 6 Months: $18/hr
In your first year, you can progress from $17/hr to $19/hr through our performance-based Careers Not Jobs program, which provides four merit opportunities annually. As part of this program, eligible team members can enjoy an additional $0.50 increase in their pay every 90 days.
And that's not all! Market Operations may offer other performance-based incentive programs specific to your location, potentially unlocking even greater earnings.
Benefits + Perks:
We continually invest in our team members’ success because when our team members grow, we grow. Here is how we invest in you:
- Compensation: Competitive, Performance-Based Compensation PLUS 401(k) with Carvana match, opportunity for overtime during busy seasons
- Fast Track Advancement Opportunities: Stellar performers achieve higher pay rates sooner based on performance. Hard work and stellar performance won't go unnoticed.
- Health & Wellness: 100% Company Paid Healthcare Premiums plus Dental + Vision benefits. Wellness program to support mental, physical and financial health. We know pets are family too! Benefit from our pet care savings program to keep your furry friends healthy and happy.
- Time Off & Work-Life Balance: Generous paid time off (13 days for the first year, increases to 20 days thereafter)
- Education Support: We support you depending on where you are at in your education journey - if you are looking to pursue a bachelor's degree, we offer tuition reimbursement. And if you already have your bachelors degree we have a student loan repayment program!
- Equity: Carvana Shares is something that we grant to our team members on an annual basis where you get to be an ‘owner’ in the company. We also offer an Employee Stock Purchase Plan discount!
- Professional Development: Extensive internal growth and professional development opportunities
- And more!
About the Role:
We're looking for enthusiastic, energetic, and self-motivated team players with at least 2 years of customer-facing experience to:
- Deliver vehicles straight to customers' doors with our custom car haulers (don't worry - a commercial license is not required to drive the hauler and you will receive ample training)
- Frequently load/unload vehicles onto the hauler (this part does require getting physical!) and regularly inspect the car-hauler to make sure the vehicle maintains safe to drive
- Complete customer paperwork and include thorough notes in our customer tracking system
- Consistently drive safe and maintain a clean driving record in accordance with Carvana's CMV Driver Qualification policy.
* Candidates must have (or be able to obtain) a Notary in your local jurisdiction within the first 90 days of employment (process sponsored by Carvana). This process may involve satisfying state-specific requirements. For further details, candidates can review their local state notary requirements here: State Notary Requirements.
* Candidates must be able to satisfy state-specific requirements related to access DMV/title and registration systems.
* Illinois, Michigan, Louisiana, and Missouri employees must obtain a Chauffeur's license or any other state specialty license within the first two weeks of employment (process sponsored by Carvana).
* California employees must obtain a Vehicle Verifier license within the first 90 days of employment (Process sponsored by Carvana).
General qualifications and requirements
- Ability to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our haulers in indoor and outdoor conditions with occasional exposure to inclement/extreme weather (some markets may require deliveries to be made in the snow, while other markets require deliveries to be made in the summer heat).
- Ability to walk/stand and sustain physical activity for extended periods of time (8+ hours)
- Must be able to read, write, speak and understand English
- Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat
- Requires the grasping, carrying, lifting, pushing, and pulling of items of 50lbs.
- Frequent driving requires excellent visual acuity and manual dexterity. Reasonable accommodations may be granted to enable individuals with disabilities to perform the essential functions
Legal stuff
This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
All applicants must pass a drug test and obtain a DOT Medical Card. This role is not eligible for visa sponsorship. Must be at least 21 years of age and possess a valid driver's license. Must be able to read, write, speak, and understand English.”
Similar jobs
Est. 85,000 USD
About Carvana At Carvana, we’re changing the way people buy and sell cars. With an ambitious vision and a fundamentally different approach designed to be fun, fast, and fair, Carvana became the fastest-growing automotive…
Est. 115,000 USD
About Carvana At Carvana, we sell cars—but we’re not car salesmen. Our promise is simple: we won’t sell a car to a customer that we wouldn’t sell to our own mom. Period. That’s why every vehicle goes through Carvana’s pr…
Est. 57,600 USD
About Care Access Care Access is working to make the future of health better for all. With hundreds of research locations, mobile clinics, and clinicians across the globe, we bring world-class research and health service…
Est. 85,000 USD
Who we are... Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police…
Est. 70,000 USD
Mission Summary: The Associate RVA Instructor plays a critical role in enabling safe, compliant, and scalable autonomous vehicle operations by developing and delivering training programs that prepare Remote Vehicle Assis…
Est. 61,150 USD
Mission Summary: The Remote Vehicle Assistance Agent monitors live data and provides remote assistance to Motional vehicles in autonomous mode when they encounter unknown situations. Reporting to the Remote Vehicle Assis…
Est. 51,000 USD
Motional’s Las Vegas office, located at 730 E. Pilot Road less than 10 miles from the Las Vegas Strip, is home to one of the nation’s largest fleets of self-driving vehicles. Las Vegas’ grid-style road system and “smart…
Est. 96,700 USD
Mission Summary: The Mission Support Manager is responsible for leading and scaling Motional's Mission Support organization to ensure safe, efficient, and reliable execution of fleet readiness and field support operation…
Est. 50,500 USD
Who We Are Verkada is transforming how organizations protect their people and places with an integrated, privacy-sensitive AI-powered platform that includes solutions for video security, access control, air quality senso…
Est. 61,150 USD
Mission Summary: AV Test Operator II will support the business by working with Operations, Testing, Autonomy, Mapping, and System and Vehicle Integration Engineers to execute in-vehicle tests, refine test and verificatio…
Est. 146,000 USD
Primary Purpose Own the software Operations uses to run fleet, field, dispatch, monitoring, testing, and commercial workflows. This role is the technical owner of the operator’s end-to-end experience — a bridge across Op…
Est. 146,000 USD
Primary Purpose The Autonomous Vehicle (AV) Test Engineering team is responsible for validating the safety, functionality, and performance of self-driving technology through rigorous, system-level testing. As a Senior AV…
Est. 163,625 USD
Mission Summary: As the Senior Manager of Commercial Development, you are the engine driving our 0-to-3-year commercial execution roadmap. You are the critical link between our autonomous vehicle (AV) technology and the…
Est. 50,500 USD
Who We Are Verkada is transforming how organizations protect their people and places with an integrated, privacy-sensitive AI-powered platform that includes solutions for video security, access control, air quality senso…
Est. 113,750 USD
Primary Purpose: The Virtual Testing team at Motional is responsible for validating the safety, functionality, and performance of our self-driving technology through rigorous, system-level testing. As a Test Engineer, yo…
Est. 113,750 USD
Motional’s Las Vegas office is located less than 10 miles from the Las Vegas strip at 730 E Pilot Road and is home to one of the largest fleets of self-driving vehicles. The city’s grid system of roads and being one of A…
Est. 76,000 USD
Mission Summary: The Autonomous Vehicle (AV) Test Engineering team is responsible for validating the safety, functionality, and performance of self-driving technology through rigorous, system-level testing. As an Associa…
Est. 162,875 USD
Motional’s Las Vegas office is located less than 10 miles from the Las Vegas strip at 730 E Pilot Road and is home to one of the largest fleets of self-driving vehicles. The city’s grid system of roads and being one of A…
Est. 237,500 USD
Mission Summary: Motional is a leading autonomous driving company on a mission to make driverless vehicles a safe, reliable, and accessible reality. Backed by Hyundai Motor Group, Motional is at the forefront of the phys…
Est. 200,500 USD
Motional’s Las Vegas office is located less than 10 miles from the Las Vegas strip at 730 E Pilot Road and is home to one of the largest fleets of self-driving vehicles. The city’s grid system of roads and being one of A…
Est. 200,500 USD
Mission Summary:Motional is seeking a Staff Front End Engineer expert for its Web Visualization Tooling team. This role will directly contribute through the creation of critical web tooling and visualization that allows…
Est. 146,000 USD
Mission Summary: We are seeking a highly motivated Vehicle Integration Staff / Senior Engineer to play a critical role in the integration, validation, and troubleshooting of next-generation vehicle platforms. This positi…
Est. 85,000 EUR
About Verra Mobility Verra Mobility is a global leader in smart transportation technology, helping the world move safely and efficiently. We serve the world’s largest commercial fleets and rental car companies, managing…
Est. 19,440 USD
At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Flexdrive is a subsidiary of Lyft that works togeth…
Est. 19,440 USD
At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Flexdrive is a subsidiary of Lyft that works togeth…
Est. 38,314 USD
At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Flexdrive is a subsidiary of Lyft that works togeth…
Est. 54,160 USD
This is a temporary, full-time position with full benefits, with an expected end date of 12 months from hire. This position is based on site in Los Angeles, CA. Who We Are Nuro believes self-driving vehicles are the most…
Est. 19,474 USD
At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Flexdrive is a subsidiary of Lyft that works togeth…
Est. 200,500 USD
Mission Summary:Motional is at the forefront of the driverless revolution. We are seeking a Staff Engineer Team Lead to grow and lead our Release team, specializing in Software Release and Validation. In this critical ro…
Est. 173,750 USD
Mission Summary: The Systems Readiness and Performance team is the crucial bridge between software development and real-world deployment. We are responsible for driving system design, for verifying and validating the aut…