Description
Event Production Manager- Live Events
Please note: Candidates must currently reside in the UK and be able to work in the UK without sponsorship.
Are you an experienced Event Coordinator or Manager ready to level up with a business that’s redefining the industry? Convene Hospitality Group (CHG) is growing fast, and we’re looking for a hospitality-obsessed powerhouse to turn complex plans into seamless reality as our next Event Production Manager.
Who We Are: Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond. We love bringing people together in person, and that passion for great experiences extends to our employees as well. If you're interested in creating inspiring moments of connection, consider joining our team.
What You’ll Do:
The Event Production Manager will act as the primary point of contact for the client during the planning process while also liaising with our on-site event, technology, and control room teams to ensure a seamless meeting event experience from start to finish. The Event Production Manager will ensure that the client’s vision for their event is executed, and that the client is fully supported from kick-off to post-event. The Event Production Manager acts as project manager and ensures completion of on-site responsibilities by the Event Operations Team. The Event Production Manager supports our hybrid, virtual, and physical meetings products. The Event Production Manager lives Convene’s values and exhibits our hospitality standards at all times.
As the EPM you will:
- Plan and oversee meetings programs across our physical, hybrid, and virtual products.
- Effectively communicate both verbally and written, with all levels of associates, clients, and all Convene departments in an attentive, friendly, courteous, and service-oriented manner.
- Effectively listen to, understand, and clarify concerns raised by associates and clients.
- Serve as a pre-sales support function for our Sales team to advise on applicable deadlines and requirements to ensure a successful event. Work closely with the Sales Department to prepare room diagrams and photos, and facility insights; assist relationship managers in getting clients through the contract phase
- Develop event timelines and communicate any pre-production deadlines.
- Schedule and host kick-off calls with the clients.
- Serve as the primary point of contact for the client leading up to the day event
- Prepare and distribute all room diagrams
- Work closely with the culinary and service team to finalize menus and timing
- Partner closely with our AV Production to plan the client’s run of show and vision for physical and hybrid Studio Events as needed.
- Host client Run of Show Review with AV Production team and Event Operations Manager.
- Partner closely and oversee the execution of tasks by the Event Operations Team.
- Assign and manage event tasks in our project management tools. Follow up as needed with the Event Operations Team to ensure tasks are completed to standard and on time.
- Create and maintain detailed event documentation for each booking
- Responsible for the creation of PEOs (Program Execution Orders), program diagrams, and invoices
- Support our Event Site Production team with the collection of the livestream event platform details, including, but not limited to, agenda, speaker details, sponsor details, and other collateral.
- Manage client expectations on available features, which also includes working closely with Product and Design teams to help inform future platform enhancements.
- Conduct pre-event and post-event debriefs for our internal stakeholders.
- Follow up with the client on any post-event deliverables
- Conduct weekly event meetings and regular PEO meetings
- Provide status updates to internal and external stakeholders on pre-production milestones to ensure successful delivery on the day of the event.
- Supervise the proper calculation of all program checks and ensure client approval and signatures
- Ensure the collection of all program balances
What We Look For:
- 2+ years in a customer-facing role
- Prior experience in event planning and project management
- Comfort using web-based collaboration tools, including, but not limited to, Slack, Salesforce, SmartSheets, Google Suite
- Familiarity with SaaS, event platform/video/web conferencing a plus
- Strong business acumen and staying cool under pressure
- Natural problem solver, obsessed with finding appropriate solutions to meet customer needs
- Able to multitask and obsessed with customer satisfaction
We’re Here For You:
Health and Wellness
- Private medical insurance
- Subsidised eye care
- Subsidised fitness membership
- Employee Assistance Program: well-being support and personal advice programme
Time Off and Work-Life Balance
- 25 days annual leave plus bank holidays, and company sick pay
- Financial Support and Benefits
- Bonus scheme
- Interest-free loan for rail season tickets & further education
- Subsidised bicycle purchase through the Cycle to Work scheme
Professional Development and Recognition
- Continuous professional and personal development support
- Employee recognition and reward programs to mark achievements and milestones
Community and Impact
- Opportunities to volunteer, donate, and participate in community give-back initiatives
- The opportunity to have a significant impact on your team and the business in the work that you do
Convene is an Equal Employment Opportunity Employer and we believe that diverse teams are the best teams. We live our values of GRIT (Genuine, Relentless, Integrity & Teamwork) and strive to create an inclusive and equitable workplace where everyone can be their true selves, where we all show up for each other. In line with our goal to be 1% better every day, we are committed to listening, learning, growing and improving.
Similar jobs
Est. 84,000 USD
Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destin…
Est. 80,000 GBP
General Manager, Convene Rathbone, London About Convene Rathbone Located in the heart of London’s iconic West End, Convene Rathbone is set to open in Spring 2027 as one of the city’s most anticipated new Meetings & E…
Est. 55,000 GBP
Please note: candidate must currently reside in the UK and be able to work in the UK without sponsorship. Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and exp…
Est. 25,000 GBP
Conference & Events Assistant, Client Support Team | London, UK Please note: All candidates must currently reside in the UK and be able to work in the UK without sponsorship. Looking for Flexible Hours and a Career T…
Est. 31,500 GBP
Please note: candidate must currently reside in the UK and be able to work in the UK without sponsorship. About Convene Hospitality Group: Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands f…
Est. 60,000 GBP
Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destin…
Est. 45,000 GBP
Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destin…
Est. 35,000 GBP
Sous Chef- London Please note: The candidate must currently reside in the UK and be able to work in the UK without sponsorship. Yes Chef! At CHG we are all about bringing people together, to create unforgettable moments…
Est. 60,000 GBP
Events Sales Director, Convene Rathbone About Convene Rathbone Located in the heart of London’s iconic West End, Convene Rathbone is set to open in Spring 2027 as one of the city’s most anticipated new Meetings & Eve…
Est. 35,000 GBP
Conference and Events Supervisor- Full-Time Please note: candidate must currently reside in the UK and be able to work in the UK without sponsorship. If you’re the kind of person who finds genuine joy in the "perfect flo…
Est. 25,000 GBP
Facilities Assistant (Client Support Team) London Venues Please note: Candidates must currently reside in the UK and be able to work in the UK without sponsorship. Convene is an Equal Employment Opportunity Employer and…
Est. 25,000 GBP
Facilities Assistant, Client Support Team | London, UK Please note: Candidates must currently reside in the UK and be able to work in the UK without sponsorship. Looking for Flexible Hours and a Career That Works Around…
Est. 35,000 GBP
Yes Chef! At Convene we are all about bringing people together, to create unforgettable moments and events that leave our guests talking about us for not just weeks but in years to come. Our chefs are the true driving fo…
Est. 22,000 GBP
Please note: candidate must currently reside in the UK and be able to work in the UK without sponsorship. Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and exp…
Est. 27,500 GBP
Please note: candidate must currently reside in the UK and be able to work in the UK without sponsorship. Yes Chef! Are you looking for flexible hours? At Convene we are all about bringing people together, to create unfo…
Est. 58,304 USD
Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destin…
Est. 87,500 USD
Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destin…
Est. 67,500 USD
Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destin…
Est. 41,600 USD
Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destin…
Est. 55,000 GBP
Please note: candidate must currently reside in the UK and be able to work in the UK without sponsorship. Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and exp…
Est. 72,250 USD
Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destin…
Est. 35,000 GBP
Do you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with young, motivated and extremely driven people? And are yo…
Est. 43,680 USD
Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destin…
Est. 170,000 USD
Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destin…
Est. 35,000 GBP
Do you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with young, motivated and extremely driven people? And are yo…
Est. 45,000 GBP
Do you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with young, motivated and extremely driven people? And are yo…
Est. 45,000 GBP
Senior Sales Executive Location: London, UK (St Paul's Area) Reporting to: Head of Inbound Sales Love the thrill of matching clients with the perfect space and want to take your sales career to the next level? We’re look…
Est. 267,500 USD
Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destin…
Est. 35,000 GBP
Do you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with young, motivated and extremely driven people? And are yo…
Est. 45,000 GBP
Do you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with young, motivated and extremely driven people? And are yo…