Sr. Designated Support Engineer, Apache Spark™
DatabricksAmsterdam, Netherlands · Posted Aug 19, 2025Description
P-1448
About the Role
Databricks is seeking an experienced Sr. Designated Support Engineer/Premier Support Engineer with a strong technical foundation in Apache Spark and a passion for customer engagement. This self-motivated professional will demonstrate high commitment to both customers and internal teams, with excellent communication, project management, and problem-solving skills. In this role, the Sr. Designated Support Engineer/Premier Support Engineer will build and maintain close relationships with strategic customers, manage and prioritize critical issues, and ensure a high-touch, proactive support experience.
The Impact You Will Have
-
Manage large strategic accounts to provide a high-touch support experience.
-
Deep-dive into complex Apache Spark and Data Engineering issues, analyzing Spark UI, thread dumps, and driver/executor logs to resolve critical performance bottlenecks.
-
Advise strategic customers on Data Engineering best practices, including optimizing ETL/ELT pipelines, data modeling, and leveraging the Databricks Lakehouse architecture (Delta Lake/Iceberg).
-
Project manage all open support cases to expedite support ticket closure.
-
Facilitate customer correspondence with Engineering, Product Team, SMEs, and Accounts Teams to advance tickets toward resolution.
-
Directly engage on business-impacting situations and ensure recovery of functionality for the customer.
-
Successfully engage with Senior Leadership, Technical and Functional staff to remove roadblocks, address delays, and mitigate issues.
-
Effectively use sound business judgment, risk avoidance, and SME resources to coordinate team efforts to solve problems.
-
Carry out regular reviews of customer cases to identify trends and proactive optimization opportunities.
-
Champion and advocate for customers and chair roundtables to ensure close communication and relationship building with key stakeholders.
-
Drive customer self-sufficiency by ensuring customers understand how to engage with the Databricks Support organization and tools.
What We Look For
-
Minimum 3 years of dedicated experience in Data Engineering, building, deploying, and maintaining large-scale data pipelines.
-
Minimum 3 years’ experience designing, developing, testing, and sustaining Python/Java/Scala-based applications required.
-
Deep, architectural knowledge of Apache Spark internals (including Drivers, Executors, Core Memory Management, DAGs, Catalyst Optimizer, and Tungsten execution engine).
-
Proven track record of troubleshooting complex Spark and big data issues, such as data skew, out-of-memory (OOM) errors, serialization issues, and slow-running broadcast joins.
-
Highly effective with project managing multiple tasks and work streams, driving them to conclusion.
-
Demonstrated analytical and problem-solving skills, particularly those that apply to a “Distributed Big Data Computing” environment.
-
Excellent executive presence. You are an excellent communicator (written and verbal skills), with demonstrable customer communication and coordination efforts, and the ability to take complex technical ideas and translate them to non-technical stakeholders
- Preference for customer-facing experience as a Support Engineer, Technical Account Manager, DSE, or in related production support areas
About Databricks
Databricks is the Data and AI company. More than 20,000 organizations worldwide — including adidas, AT&T, Bayer, Block, Mastercard, Rivian, Unilever, and 70% of the Fortune 500 — rely on the Databricks Data + AI Platform to build and scale data and AI apps, analytics and agents. Headquartered in San Francisco with 30+ offices around the globe, Databricks offers a unified platform that includes Genie, Lakebase, Agent Bricks, Lakeflow, Lakehouse, and Unity Catalog. To learn more, follow Databricks on LinkedIn, X, YouTube, and Instagram.
Benefits
At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here.
Our Commitment to Diversity and Inclusion
At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.
Compliance
If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.
Similar jobs
P-1553 As a Senior Designated Engineer and tech subject matter expert, you will partner closely with our Field and Engineering teams to deliver high-touch specialized support and tailored technical solutions for Databric…
P-1553 As a Staff Designated Engineer and tech subject matter expert, you will partner closely with our Field and Engineering teams to deliver high-touch specialized support and tailored technical solutions for Databrick…
CSQ227R215 As a Senior Designated Engineer and tech subject matter expert, you will partner closely with our Field and Engineering teams to deliver high-touch specialized support and tailored technical solutions for Data…
CSQ227R215 As a Staff Designated Engineer and tech subject matter expert, you will partner closely with our Field and Engineering teams to deliver high-touch specialised support and tailored technical solutions for Datab…
Est. 165,000 USD
P-1388 As a Sr. Manager of the Data & AI Support Engineering team, you will lead and manage a team of Technical Solutions Engineers responsible for driving deep technical resolutions for complex customer issues acros…
P-1554 As a Staff Technical Designated Engineer and tech subject matter expert, you will partner closely with our Field and Engineering teams to deliver high-touch specialized support and tailored technical solutions for…
Est. 196,250 USD
P-1011 Job Location: San Francisco Bay Area, CA As a Sr. Staff Technical Solutions Engineer and tech subject matter expert, you will partner closely with our Field and Engineering teams to deliver high-touch specialized…
P-1562 As a Leader within the Premier Support team at Databricks, you’ll be responsible for leading and managing a team of Designated Support Engineers which deliver white-glove support experiences for Databricks’ enterp…
Est. 90,000 GBP
The Role As a Sr. Solutions Engineer, you will independently lead technical engagements for customers, owning discovery, solution design, and platform demonstrations. You are a builder who can code, architect, and presen…
P-1577 As a Sr. Forward Deployed Engineer (FDE) you will work with customers to build and productionize solutions to their data & AI challenges using the Databricks platform. You will own the architecture, lead desig…
Est. 80,000 EUR
FEQ427R153 At Databricks, our core principles are at the heart of everything we do; creating a culture of proactiveness and a customer-centric mindset guides us to create a unified platform that makes data science and an…
As a Sr. Solutions Engineer at Databricks within the Field Engineering org you will partner with our customers to design scalable data architectures using Databricks technology and services. You have technical depth and…
Est. 165,000 USD
FEQ327R503 While candidates in the listed location(s) are encouraged for this role, candidates in other locations will be considered. At Databricks, our core principles are at the heart of everything we do; creating a cu…
CSQ427R20 At Databricks, we are on a mission to empower our customers to solve the world's toughest data problems by utilizing the the Databricks Data Intelligence Platform. As a Sr. Delivery Solutions Architect (Sr. DSA…
Est. 120,000 EUR
P-138 At Databricks, we are passionate about enabling data teams to solve the world's toughest problems — from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We…
Est. 213,000 USD
P-1381 At Databricks, we are passionate about enabling Data & AI teams to solve the world's toughest problems - from making the next mode of transportation a reality to accelerating the development of medical breakth…
As a Sr. Solutions Engineer at Databricks within the Field Engineering org you will partner with our customers to design scalable data architectures using Databricks technology and services. You have technical depth and…
CSQ327R141 As a Resident Solutions Architect in our Professional Services team you will work with clients on short to medium term customer engagements on their big data challenges using the Databricks platform. You will…
Est. 226,000 USD
P-186 At Databricks, we are obsessed with enabling data teams to solve the world's toughest problems, from security threat detection to cancer drug development. We do this by building and running the world's best data an…
Est. 120,000 GBP
FEQ327R417 The Role As a Sr. Solutions Engineer, you will independently lead technical engagements for customers, owning discovery, solution design, and platform demonstrations. You are a builder who can code, architect,…
Est. 226,000 USD
P-186 At Databricks, we are obsessed with enabling data teams to solve the world's toughest problems, from security threat detection to cancer drug development. We do this by building and running the world's best data an…
P-1348 At Databricks, we are passionate about enabling data teams to solve the world's toughest problems, from security threat detection to cancer drug development. We do this by building and running the world's best dat…
Est. 260,200 USD
At Databricks, we are on a mission to empower our customers to solve the world's toughest data problems by utilizing the the Databricks Data Intelligence Platform. As a Sr. Delivery Solutions Architect (DSA), you will pl…
P-1348 At Databricks, we are passionate about enabling data teams to solve the world's toughest problems, from security threat detection to cancer drug development. We do this by building and running the world's best dat…
Est. 185,750 USD
P-987 At Databricks, we are passionate about enabling data teams to solve the world's toughest problems — from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We…
Est. 90,000 EUR
P-1321 At Databricks, we are passionate about enabling data teams to solve the world's toughest problems — from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. W…
FEQ425R198 Location: Perth At Databricks, our core principles are at the heart of everything we do; creating a culture of proactiveness and a customer-centric mindset guides us to create a unified platform that makes dat…
(P-1384) About the Team At Databricks, we are passionate about enabling data teams to solve the world's toughest problems — from making the next mode of transportation a reality to accelerating the development of medical…
Est. 195,500 USD
P-59 At Databricks, we are passionate about enabling data teams to solve the world's toughest problems — from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We…
FEQ427R64 Location: Brisbane At Databricks, our core principles are at the heart of everything we do; creating a culture of proactiveness and a customer-centric mindset guides us to create a unified platform that makes d…