Manager, Strategy & Operations – Dasher & Logistics Canada
DoorDash CanadaToronto, Ontario, Canada · Posted 3 months agoDescription
About the Team
The Dasher & Logistics team ensures every delivery is completed with speed, accuracy, and a positive experience for consumers, merchants, and Dashers. We own the health of our delivery marketplace — including cost, quality, efficiency, fulfillment, and sustainable growth.
Within this organization, the Canada team owns end-to-end marketplace performance for the country. We partner closely with Product, Engineering, Finance, Analytics, Marketing, and Operations to operate and improve one of DoorDash’s most dynamic and complex markets.
About the Role
We're hiring a Manager, Strategy & Operations to lead Dasher pay and incentive strategy. This role sits at the intersection of financial discipline and marketplace behavior, and is accountable for designing and optimizing the pay and incentive systems that motivate Dashers while delivering strong business outcomes at efficient spend.
You will translate company and regional goals into clear pay strategies, balancing Dasher earnings, platform competitiveness, and cost efficiency. You will serve as a key decision-maker across critical pay levers, including base pay structures, incentive programs, and regional pay optimization. Your work will require a sharp intuition for behavioral economics: understanding how Dashers respond to different pay constructs and driving the right actions at the right cost.
Success in this role means building and managing pay and incentive frameworks that reliably attract and retain a high-quality Dasher supply, while navigating the complexity of regional market dynamics and an evolving regulatory landscape. You will lead structured analyses to identify inefficiencies, model the impact of pay changes, and drive durable improvements in spend effectiveness across geographies.
You will report into a Sr. Manager of Strategy & Operations. We expect this role to be hybrid with some time in-office and some time remote.
You’re excited about this opportunity because you will…
- Own Dasher pay and incentive strategy end-to-end, designing programs that drive the right Dasher behaviors while delivering business outcomes at efficient spend
- Optimize pay structures across regions, balancing market competitiveness, Dasher earnings, and cost discipline to maintain a healthy and reliable supply base
- Apply behavioral economics thinking to how pay constructs and incentives are designed, tested, and refined. Understand what motivates Dashers and how small changes in structure drive meaningful shifts in behavior
- Navigate a complex and evolving regulatory environment, ensuring pay programs remain compliant across geographies while preserving strategic flexibility
- Lead rigorous, data-driven analyses to diagnose spend inefficiencies, model the impact of pay changes, and surface actionable recommendations for senior stakeholders
- Partner cross-functionally with Product, Finance, Analytics, Legal, and Operations to align on pay strategy and deliver shared outcomes
- Make thoughtful tradeoff decisions between Dasher earnings, platform cost, and supply reliability to protect long-term marketplace health
We’re excited about you because…
- You have 6+ years of experience in strategy, operations, consulting, technology, finance, or a related field
- You have owned complex business areas with accountability for financial and operational results
- You are highly analytical and comfortable using data and AI tools to diagnose issues, prioritize actions, and measure impact
- You have experience operating in fast-moving, ambiguous environments with multiple competing priorities
- You are comfortable influencing cross-functional partners and aligning stakeholders around clear decisions
Compensation
Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.
In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.
DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package for all regular employees, that includes paid time off, paid parental leave, wellness benefit and several paid holidays.
Additionally, for full-time employees, DoorDash offers medical, dental, and vision benefits, disability and basic life insurance, an RRSP including an employer match, and a mental health program, among others.
To learn more about our benefits, visit our careers page here.
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
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