Commercial Lines Account Manager
Foundation Risk PartnersAuburn, California, United States · Posted 2 months agoDescription
Foundation Risk Partners, one of the fastest growing insurance brokerage and consulting firms in the US, is adding a Commercial Lines Account Manager to their George Petersen Insurance team in Auburn, CA.
Job Summary:
The Account Manager is responsible for assisting the P&C Producers and clients with all servicing needs and providing information and guidance, as needed, to help to achieve the business goals. The Account Manager maintains an effective relationship with clients, co-workers, carriers, vendors, and other business contacts. The Account Manager is also responsible for keeping abreast of industry trends, new product information, legislation, coverages, and technology to continuously improve the knowledge and performance of the agency.
Essential Functions:
- Provides technical support to P&C Producers; specifically in managing client needs, analyzing coverage forms and quotations
- Accompanies P&C Producers on client and prospect meetings as requested
- Completes client applications in coordination with P&C Producers; submits applications to eligible and appropriate carriers; follows up to ensure timely receipt of quotations, endorsements, and policies
- Orders and issues binders, certificates, policies, endorsements, and other related items; verifies their accuracy; forwards them to client with appropriate correspondence with the assistance of the Associate Account Consultant.
- Determines if direct billing, agency billing or premium financing is appropriate and invoices accordingly
- Prepares summaries of insurance, schedules and proposals as needed
- Processes renewals in coordination with P&C Producers according to agency procedures. Occasionally takes lead in renewal meeting with the client, strategy determination, marketing and carrier negotiations.
- Reviews audits of policies; verifies accuracy and facilitates corrections, as needed, between client and carrier
- Verifies policy and policy change information, facilitating corrections when necessary
- Processes incoming mail and phone requests, responding promptly and appropriately
- Uses agency credit and collection policy in invoicing and pursuing prompt payments; request cancellations from the carrier according to agency standards
- Determines reasons for requests for cancellations; acts to save accounts; notifies P&C Producers
- Processes and following up on cancellation requests to carriers to ensure accurate and timely resolution; maintains agency in financial equity whenever possible
- Identifies exposure to loss and recommends appropriate coverages in coordination with P&C Producers
- Prepares premium allocations for clients as needed
Competencies and Qualifications
- Ability to analyze complex insurance situations, needs and options and communicate these options both verbally and in writing in a clear, concise manner
- Ability to understand written and oral communication and interpret abstract information.
- Knowledge of insurance products and usages
- Knowledge of insurance markets and reference to markets
- Knowledge of insurance rating and underwriting procedures
- Ability to carry out complex tasks with many concrete and abstract variables.
- Strong computer skills with proficiency in Outlook, Excel, Word and AMS-360
- Ability to direct others
- Ability to work independently and take the lead on all elements of client servicing when necessary
- Advanced negotiation and presentation skills
- Excellent communication skills
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