Description
Who We Are
About the Opportunity
What You’ll Be Doing
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Manage relationships with VIP clients in the local market.
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Cultivate and strengthen relationships with existing clients through consistent communication and rapport-building efforts.
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Develop and implement customer service processes and systems, including management rules and monitoring of key customer status.
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Analyze client behavior to identify unspoken needs and prepare key customer analysis reports.
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Collaborate with stakeholders across departments to deliver optimal service solutions and experiences.
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Drive growth of potential clients through product offerings, offline marketing activities, events, and campaigns.
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Partner with marketing teams to enhance brand awareness and drive leads and conversions among VIP tiers.
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Maintain accurate data and information for weekly updates and analysis.
What We Look For In You
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4+ years of experience in sales and client services functions within the international financial sector, preferably in banking or investments.
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Proven track record of managing client portfolios including institutional clients, high net-worth individuals, and private bank customers.
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Experience working with trading platforms or exchanges is highly advantageous.
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Strong communication and written skills in both English and Vietnamese to effectively communicate with Vietnamese-speaking stakeholders in the local market.
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Ability to thrive under pressure and meet tight deadlines while maintaining excellent multitasking skills
Perks & Benefits
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Competitive total compensation package
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L&D programs and Education subsidy for employees' growth and development
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Various team building programs and company events
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More that we love to tell you along the process!
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