Description
Who we are
At OpenUp, our mission is to make mental well-being accessible to everyone. Following a ‘high tech & high touch’ approach, we support companies, their employees, and their families with proactive and practical mental health services.
Through our digital platform, clients can access 1:1 check-ins, online courses, articles, videos, group sessions, mindfulness practices, and a team of committed mental well-being experts. As we believe that mental and physical well-being are deeply connected, we have also added Lifestyle Experts to our offering, focusing on nutrition, exercise, and sleep. We offer a truly holistic approach that helps people take ownership of their health. We’re proud to work with forward-thinking organizations and are committed to raising the bar on accessible care.
OpenUp was ranked in the Top 3 on LinkedIn’s Top Startups list for 2023, 2024 & 2025 and is continuously growing. We are expanding our international teams and we are searching for like-minded talent. We are already serving 2000+ companies (e.g. Rituals, Deloitte, Decathlon, KPMG, and McDonalds), through which 600K+ employees have access to our product.
About the role
We are seeking an Implementation Consultant to join our team. This role will progress in a Customer Success Consultant after the first 6 months.
This role is crucial in ensuring our customers have a successful first 3 months with OpenUp, setting the stage for long-term engagement and satisfaction. You should be passionate about mental well-being and possess a unique blend of interpersonal skills, technical savvy, and a customer-first mindset.
- Customer Onboarding: Facilitate onboarding sessions for HR users, leadership teams, and general users, dedicating 8 to 12 hours per customer.
- Stakeholder Engagement: Identify and engage with executive sponsors for each account, fostering strong relationships.
- Leadership Team Onboarding: Ensure leadership teams are well-acquainted with OpenUp, enabling them to champion the platform within their organizations.
- User Onboarding and Support: Guide users through the onboarding process and address any questions or concerns they might have.
- Pre-Sales Collaboration: Participate in the final stages of pre-sales to ensure a seamless transition to onboarding.
- Performance Metrics: Focus on achieving high Net Promoter Scores (NPS), speedy delivery, and engagement with key stakeholders.
- Team Collaboration: Work closely with the Support and Customer Success Consultancy teams to optimize customer experience.
About you
- Experience owning a project from A to Z.
- Strong communication and interpersonal skills.
- Ability to engage effectively with stakeholders at all levels.
- Familiarity with customer success metrics, including NPS and engagement indicators.
- Proven ability to manage multiple onboarding projects simultaneously.
- Fluency in English and Dutch.
- A keen interest in or experience with mental health advocacy, especially within workplace settings.
- Familiarity with project management principles and organizational skills to coordinate engagement initiatives effectively.
What you can expect
Joining OpenUp means being part of a fast-growing company that's doing something meaningful. You'll work with a diverse and international team. We like to have fun together with a lot of team building activities like our weekly ‘borrels’ and after work sport classes, the yearly ski-trip and our Padel tournament!
- 27.5 vacation days per year
- €1500 annual personal development budget
- ClassPass: we contribute towards your membership
- Monthly home internet/phone contribution (50EUR)
- Daily healthy and vegetarian lunch at our office
- Regular office yoga, meditation classes or breathing exercises
- Flexible work model (hybrid and options for remote work)
- Monthly drinks and company wide summer fest and other fun activities
- Free and unlimited access for you and your family to all our products, including our psychologists
Next steps
Excited about this role at OpenUp? We love to learn more about you. Send us your application through our website and we will be in touch with you soon.
If you have questions, please visit our FAQ page or reach out directly.
At OpenUp, everyone is welcome to apply regardless of age, gender, background, nationality, or any other characteristic. What matters to us is high performance, a real drive to make an impact and the ambition to become the European market leader. If you're ready to OpenUp, join us!
We may use artificial intelligence (AI) tools to streamline parts of our recruitment process. These tools assist our recruitment team but do not replace human judgement. All hiring decisions are made by humans. If you would like more information about how we use AI in the process, please contact us.
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