Description
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Make high-volume outbound calls to patients needing to schedule primary care appointments.
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Schedule appointments accurately based on provider availability and clinic location
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Update patient demographics in eClinicalWorks (ECW)
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Ensure appropriate scheduling for various appointment types
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Provide information about locations, providers, clinic hours, services, and visit preparation.
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Communicate with different clinic teams to coordinate urgent scheduling needs
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Meet performance metrics such as calls per day, appointment conversion rate, scheduling accuracy, and patient satisfaction
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Maintain patient confidentiality and adhere to HIPAA standards
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1+ year of experience in primary care, medical scheduling, or a healthcare call center preferred.
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High school diploma or equivalent required; medical administrative training a plus
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Hands-on experience using eClinicalWorks (ECW) strongly preferred
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Excellent communication, problem-solving, and customer service skills
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Ability to multitask, stay organized, and perform well in a high-volume setting
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Positive attitude and team-oriented mindset
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Bilingual (Spanish) is a strong plus
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Leadership and mentoring
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Career advancement opportunities
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Fun work environment (lunches, events, holiday parties)
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Completive pay and benefits (medical/vision/dental/401k/PTO/paid holidays)
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Supportive and positive work environment
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