Security & Compliance Specialist - Customer Experience
Rightmove CareersMilton Keynes, United Kingdom · Posted 4 days agoDescription
Our vision is to give everyone the belief they can make their move. We aim to make moving simpler, by giving everyone the best place to turn to and return to for access to the tools, expertise, trust, and belief to make it happen.
We’re home to the UK’s largest choice of properties and are the go-to destination for millions of people planning their next move, reading the latest industry news, or just browsing what’s on the market.
Security & Compliance Specialist
Location: Milton Keynes (Hybrid working, 2 days per week in the office. Tues & Weds)
Team: Customer Experience - Security & Compliance
Reports to: Security & Compliance Team Leader
As a key member of Rightmove’s Security and Compliance Team, you will play a vital role in safeguarding the integrity and trustworthiness of our platform. Your primary responsibilities will include monitoring, responding to, and investigating fraudulent activities that impact Rightmove, our partners, and consumers. Additionally, you will be the frontline support for GDPR-related requests, such as Subject Access Requests, Right to be Forgotten requests, and Unsubscribe requests.
You will also be instrumental in ensuring that new customers and existing members adhere to industry standards and Rightmove’s terms and conditions. This includes conducting compliance and security vetting for all new joiners, as well as reviewing and cross-referencing members expelled from compliance schemes. Collaboration with our Legal team will be essential to maintain Rightmove’s reputation as a trusted resource for home movers and estate agents.
What you’ll be doing
- Monitoring the Fraud Report to identify potential fraudulent activity;
- Monitoring our Fraud and DPO inboxes;
- Monitoring our image alert channel to ensure no personal or sensitive data has been uploaded to our site;
- Investigating reports of fraud from our partners, consumers and other Rightmovers;
- Reporting confirmed cases of Fraud and Data Breaches to the necessary Regulatory bodies (where appropriate);
- Investigating, recording and reporting Data Breaches within deadlines set by the ICO;
- Completing data requests from consumers, partners and Rightmovers to ensure we remain GDPR compliant;
- You’ll be the first point of call for sometimes difficult conversations which could be as a result of us removing a compromised branch or locking user accounts;
- Suggesting areas for improvement. Working alongside the Security and Compliance Team Leader, you’ll suggest ways to improve existing processes striving for the best service for our partners, consumers and Rightmovers alike;
- Sharing responsibility of monitoring our DPO and Fraud inboxes, as well as the Fraud Report, outside of working hours and responding to urgent incidents efficiently and effectively.
Who you are
- Accurate and methodical with high standards, an excellent eye for the detail.
- Is a clear and effective communicator in both written and verbal form, who is confident in speaking to different people internally and within our partners business.
- Strong time management and ability to prioritise and manage your day self-sufficiently, often spinning multiple plates.
- Comfortable working under pressure in a calm manner
- Is empathetic and caring to customer needs and expectations, believes ‘good enough is never good enough’ and understands how you contribute to Rightmove
- Is an excellent team player, loyal, reliable and punctual.
- Adaptable when needed and appropriate. Can demonstrate a growth mindset.
What you’ll bring to the role
- A curious nature
- The ability to remain calm in pressurised situations
- Analytical skills
- The ability to be decisive
- Excellent record keeping skills
- Confidence to ask difficult questions
- Sound judgement calls
- A good understanding of GDPR regulations and why they are in place
Similar jobs
Est. 55,000 GBP
Our vision is to give everyone the belief they can make their move. We aim to make moving simpler, by giving everyone the best place to turn to and return to for access to the tools, expertise, trust, and belief to make…
Est. 120,000 GBP
Our vision is to give everyone the belief they can make their move. We aim to make moving simpler, by giving everyone the best place to turn to and return to for access to the tools, expertise, trust, and belief to make…
Est. 65,000 GBP
Our vision is to give everyone the belief they can make their move. We aim to make moving simpler, by giving everyone the best place to turn to and return to for access to the tools, expertise, trust, and belief to make…
Est. 120,000 GBP
By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalized…
Est. 35,000 EUR
Spektrum supports organisations across both the public and private sectors with a wide range of specialist professional services. Our experience spans technology and IT, cybersecurity, aerospace and defence, engineering,…
Est. 90,000 GBP
By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalized…
Est. 55,000 GBP
SUMMARY We are looking for a Senior Business Analyst who is highly client facing focused and eager to help shape the future of our digital products. The successful candidate will play a key role in delivering an exciting…
Est. 22,000 GBP
About THG We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition. Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone M…
Est. 45,000 GBP
About THG We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition. Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone M…
Est. 65,000 GBP
About WPP Media WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by our pioneering agentic marketing plat…
Est. 65,000 GBP
Our vision is to give everyone the belief they can make their move. We aim to make moving simpler, by giving everyone the best place to turn to and return to for access to the tools, expertise, trust, and belief to make…
Est. 60,000 GBP
THE POSITION Our roster has an opening with your name on it We're looking for a Software Engineer to join one of our Core Marketing Platforms teams, where you'll build and optimize high-performance microservices that pow…
Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspire…
Est. 45,000 USD
About Us Ennoble Care is a mobile primary care, palliative care, and hospice service provider with patients in New York, New Jersey, Maryland, DC, Virginia, Oklahoma, Kansas, Pennsylvania, Texas, Florida, and Georgia. En…
Est. 45,000 USD
About Us Ennoble Care is a mobile primary care, palliative care, and hospice service provider with patients in New York, New Jersey, Maryland, DC, Virginia, Oklahoma, Kansas, Pennsylvania, Texas, Florida, and Georgia. En…
Est. 65,000 USD
Strength in Trust OneTrust’s mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn’t slow teams down—it should accelerate what’s possible. This led u…
Est. 45,000 GBP
Who we are: We are Axicom, part of WPP, an award-winning global communications agency for tech-driven brands. We bring together a diverse team of PR professionals passionate about integrated communications and telling th…
Est. 76,000 GBP
Cambridge, UK | Full-time | Permanent | Hybrid Salary: £68,000 to £84,000 DOE We will also consider part-time applications for this role. Please indicate your preferred working schedule in your cover letter. About us Riv…
Est. 120,000 GBP
About Baringa Baringa is a global consulting firm that partners with leaders to drive change and create value. With deep industry expertise, and enabled by advanced technology, the firm helps clients to deliver with grea…
Est. 35,000 EUR
Your Mission, Should You Choose to Accept It Can you make The Social Hub Paris a favorite city hotspot for events, lectures, movie nights, exhibits and parties? We’re looking for someone that is the open door to somethin…
Est. 30,000 GBP
About THG We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition. Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone M…
Est. 80,000 GBP
About Baringa Baringa is a global consulting firm that partners with leaders to drive change and create value. With deep industry expertise, and enabled by advanced technology, the firm helps clients to deliver with grea…
Est. 35,000 GBP
Sony Music is seeking a highly organised, proactive, and versatile Personal Assistant & Team Coordinator to support the PDEGO executive leadership team. This role sits at the heart of our UK office, combining high-le…
Est. 65,000 GBP
DUE DILIGENCE AND INVESTIGATIONS SENIOR ANALYST- EUROPE S-RM is seeking an experienced due diligence and investigations practitioner to join the Europe Team within the company’s Corporate Intelligence division, based in…
Est. 80,000 EUR
Position Overview: As a Senior Solutions Engineer at Diligent, you will partner closely with Sales to help organizations understand how our platform can transform the way they operationalise ethics, compliance and broade…
Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance t…
Est. 55,000 EUR
Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance t…
Est. 55,000 GBP
About Yondr Yondr is a disruptor. We challenge convention and
Est. 80,000 GBP
CYBER RISK ADVISORY CONSULTANT, LONDON (HYBRID) WHO WE ARE S-RM is a global intelligence and cybersecurity consultancy. Since 2005, we’ve helped some of the most demanding clients in the world solve some of their toughes…
Est. 28,000 EUR
Connector - Community & Event Manager Intern Your Mission, Should You Choose to Accept It As a Community and Events Intern, you’ll gives our building a purpose and creates stories and adventures with and for, all of…