Description
Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience.
The opportunity
At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries.
We are proud of:
- The work we do and the innovation we drive
- Our values of share, care and dare
- A workplace culture that fosters creativity, diversity and autonomy
- Our borderless, global framework, which enables seamless collaboration
The role
As an SFMC Core-L3 Analyst, you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring 4+ years of experience, a growth mindset and a drive to make a lasting impact.
You will thrive in this role if you are:
- A curious problem solver who challenges the status quo
- A collaborator who values teamwork and knowledge-sharing
- Excited by the intersection of technology, creativity and data
- Experienced in Agile methodologies and consulting (a plus)
Role & Responsibilities
-
- Own complex, escalated incidents from L2, performing deep functional and configuration-level root cause analysis (flows, validation rules, sharing/security model, integration configuration)
- Diagnose issues across the wider ecosystem: interactions between Sales/Service/Experience Cloud and ERP, POS, PIM/DAM, OMS, payment providers and the integration/middleware layer
- Analyze Apex, Lightning Web Component and Flow logs and debug output to identify root cause without personally developing code fixes; translate findings into precise requirements for development teams
- Lead impact analysis for evolutions and change requests (typically under 10 person-days), including consistency with the validated roadmap and cross-system dependencies, and provide costing input
- Validate fixes and enhancements delivered by development teams through functional/technical documentation review, UAT support and regression checks
- Maintain and evolve platform configuration: user/profile/permission model, automation (Flow), page layouts, record types, reports and dashboards
- Support sandbox refresh activities, release management and deployment validation
- Contribute to and maintain technical/functional documentation and the knowledge base
- Participate in Agile ceremonies (sprint planning, backlog refinement, demos) and problem management reviews
- Act as a functional escalation point during critical/high-priority incidents, including on-call support during special commercial events where required
- Ensure security and compliance requirements (data privacy, access management) are respected in all support activities
Must have
To be considered for this role, you must meet the following essential qualifications:
-
- Strong hands-on experience configuring and administering Salesforce Sales Cloud, Service Cloud and Experience Cloud
- Solid understanding of Apex, Lightning Web Components, Flow and platform events, sufficient to analyze logs and diagnose complex issues (this role does not require producing custom code)
- Experience with integration architectures involving middleware platforms and REST/SOAP/platform-event based integrations
- Strong incident and problem management experience in an ITSM-driven environment
- Ability to perform impact analysis across a multi-system ecosystem and produce clear functional/technical specifications for developers
- Experience with data privacy and security operational requirements (access management, sharing model, right-to-be-forgotten processes)
- Excellent stakeholder communication and documentation skills
Nice to Have
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