Description
SumUp Limited is our Central Bank of Ireland regulated electronic money institution, and it's entering a defining period of its growth. As Chief Operating Officer, you'll take overall accountability for the firm's internal operations, working alongside the SumUp executive team to make sure our governance, resilience, and regulatory standards match the scale of what we're building. This is a rare chance to shape the operating backbone of a regulated fintech from a senior, board level seat, at a moment when the firm is actively strengthening its structure and controls to support future growth.
What you'll do
- Set and deliver SumUp Limited's operational strategy in partnership with the senior leadership team
- Own the firm's outsourcing strategy, including governance, oversight, risk assessment, and the outsourcing register
- Maintain regulatory accountability documents, including the Statement of Responsibilities and the Management Responsibility Map under SEAR
- Act as a senior point of contact for the Central Bank of Ireland, supporting inspections and regulatory engagement
- Own operational resilience, business continuity, and wind down planning, including testing and incident response
- Provide regular operational reporting to the CEO, board, and Central Bank of Ireland on performance, risk, and compliance
You'll be great for this role if…
- Significant senior leadership experience in an operations role within a Central Bank of Ireland regulated financial services firm or e-money institution
- Strong working knowledge of the Individual Accountability Framework, SEAR, and Fitness and Probity requirements, gained through holding or supporting a PCF role
- Track record of managing large, complex operational organisations across multiple markets
- Experience owning outsourcing governance, operational resilience frameworks, and regulatory compliance programmes
- Ability to deliver operational transformation and efficiency at scale while managing regulator relationships credibly and transparently
Why you should join SumUp
🌎 Opportunity to work with a truly global, multicultural team from our homely, Dublin hub just steps from Harcourt Street Luas and charming Iveagh Gardens. This involves an office-first setup
🌈 Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced
🚀 Enrolment onto our VSOP programme: you will own a stake in SumUp's future success
📚 A dedicated annual L&D budget of €2000 for your individual development, which can be used to attend conferences and/or advance your career through further education
🏖 Generous time off: 25 days paid leave, plus bank holidays and special leaves
🏥 Well-being support: health insurance for you and your family, and subsidised gym membership when you stay active
🚲 Easy commute perks: participate in the Bike-to-Work or TaxSaver Commuter Ticket scheme
💼 Financial growth: retirement savings match—SumUp tops your contributions up to 5%
🌴 Break4me: 1-month sabbatical after 3 years of service🔗 Referral Bonus: earn additional rewards by referring talented individuals to join the SumUp team
About SumUp
Be empowered to do more that matters.
At SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 37 markets rely on SumUp as their financial partner to manage payments, finance and customer relationships.
Our commitment to small businesses is reflected in our diverse team of over 3,000 SumUppers from over 90 nationalities, united by global collaboration and an innovative mindset. Our core values lay the foundation for who we are and what we stand for, shaping our work culture and driving our success. We foster inclusivity and a continuous learning culture, providing a safe space for personal and professional growth. Our differences make us unique and strong as we strive to create an environment where everyone belongs and feels supported, no matter how they identify.
SumUp is proud to be an Equal Employment Opportunity employer, actively seeking and embracing diversity in our workforce. We don't make hiring or employment decisions based on race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. Our commitment extends beyond recruitment to creating a safe and respectful workplace where harassment of any form is strictly prohibited. Discover more about our culture and opportunities on our careers website, and follow our journey on LinkedIn, Instagram, and TikTok.
Job Application Tip
We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.
Similar jobs
Est. 80,000 EUR
Technical Accounting Manager — Finance About the team This is a senior technical accounting role with real strategic influence — not a policy maintenance job. You'll help shape how SumUp's financial statements are struct…
Est. 85,000 EUR
The Verification squad sits at the heart of SumUp's ability to operate across 37 markets. We own the systems that determine whether a merchant's identity is verified, whether that verification meets the regulatory bar in…
Est. 65,000 EUR
Senior IT Internal Auditor About the team Internal Audit at SumUp gives independent assurance that our controls, processes and infrastructure hold up as the business grows across 38 markets. As our IT Internal Auditor, y…
Est. 120,000 EUR
SumUp's Global Operations team is in the middle of a deliberate transformation - moving from reactive issue resolution to a proactive merchant happiness engine. To get there, we're separating our Customer Support and Cus…
Est. 65,000 GBP
Senior Strategic Business Partner SumUp is building a full-featured personal account for consumers across Europe- making it easy to spend globally, manage money, and get rewarded for everyday spending. As our Senior Peop…
Est. 80,000 EUR
About the team: The Mobile Platform Squad is the backbone of SumUp's iOS engineering — we build and maintain the foundation that every iOS feature team relies on to ship fast, confidently, and at scale. We're a small, hi…
Est. 80,000 EUR
About the team: The Mobile Platform Squad is the backbone of SumUp's iOS engineering — we build and maintain the foundation that every iOS feature team relies on to ship fast, confidently, and at scale. We're a small, hi…
Est. 80,000 EUR
📍 Berlin, Germany | Full-time | Corporate IT About the team Corporate IT at SumUp keeps technology working for 4,600+ people across more than 30 markets. The team runs the daily IT experience, from hardware and access t…
Team description: SumUp's Risk & Fraud Operations team sits at the heart of protecting millions of small businesses and consumers who rely on our financial products every day. As we scale our Consumer offering across…
Est. 80,000 GBP
About the Role At SumUp, we're on a mission to bring merchants and consumers closer together and help local communities thrive. With SumUp Consumer, we're building a rewarding banking experience that connects people to t…
Technical Accounting Manager — Finance 📍 Sofia, Bulgaria About the team This is a senior technical accounting role with real strategic influence — not a policy maintenance job. You'll help shape how SumUp's financial st…
Est. 85,000 EUR
About the role SumUp is looking for a Systems Engineer Lead to join our Corporate IT team. In this role, you will report to the Head of Global IT. You will establish and lead our Systems Engineering function within Corpo…
Est. 90,000 EUR
Location: Berlin, Germany (office first) Team description Our Platform Tribe builds Fleet, the infrastructure foundation that every engineering team at SumUp relies on to ship safely and quickly. Fleet gives teams a stab…
SumUp builds simple, affordable financial tools that help small businesses get paid, manage their money, and grow. Beyond payments, we offer a number of financial products - including business banking, card products, len…
Est. 120,000 EUR
The Engagement tribe sits at the heart of SumUp's merchant experience, responsible for the product surfaces that 4+ million business owners interact with every day. This is a rare Staff-level IC role responsible for the…
Global Head of Accounting Operations Global Finance – Accounting 📍 Sofia, Bulgaria (Office-first) About SumUp We believe in the everyday hero. Those who have the courage to follow their passion and who have the strength…
About the team: Our KYC Operations team sits at the heart of SumUp's merchant onboarding experience, making sure new businesses can get up and running quickly and compliantly. We review and verify merchant applications f…
Est. 80,000 GBP
Technical Accounting Manager — Finance About the team This is a senior technical accounting role with real strategic influence — not a policy maintenance job. You'll help shape how SumUp's financial statements are struct…
Est. 28,000 EUR
📍Barcelona, office-first Have a look inside our office here The team Our Barcelona office management team keeps a growing hub of over 400 SumUppers running smoothly every single day. As the office scales past 500 people…
Est. 90,000 EUR
About the team: The Commercial Systems and Intelligence squad is a newly formed team within SumUp's Acquisition Mission under the Run & Grow tribe. We sit at the intersection of data, backend engineering, and sales o…
Team description: Our KYC Operations team sits at the heart of SumUp's ability to grow responsibly. We verify new and existing merchants, making sure the right businesses can access our products quickly and compliantly.…
Est. 80,000 DKK
About SumUp SumUp's New Markets field sales team is the engine behind our expansion into Eastern Europe and the Nordics — a region with real momentum and significant room to grow. Right now, our Territory Managers across…
Corporate Tax Manager Take a look inside our Sofia office 🎬 About the team SumUp's European Tax team is responsible for corporate income tax and transfer pricing compliance across 35+ entities — a function that sits at…
Est. 120,000 GBP
Head of Consumer Growth SumUp is building a consumer financial product with a distribution advantage that almost no other fintech can replicate. More than four million merchants use SumUp, and more than a billion consume…
Est. 80,000 EUR
Help build ML systems that make financial crime harder to hide Financial crime is constantly changing. New patterns and behaviours emerge all the time, and the data we work with is complex. Our work helps make financial…
Team description: Our KYC Operations team sits at the heart of SumUp's ability to grow responsibly. We verify new and existing merchants, making sure the right businesses can access our products quickly and compliantly.…
About the team: The People Ops & Payroll Eastern Europe team keeps the engine running for SumUppers across the region — making sure every hire, change, and payroll cycle is handled accurately, on time, and with care.…
Are you passionate about making an impact through technology and controls? At SumUp, we’re looking for an IT Internal Auditor to strengthen our Internal Audit team in Sofia. In this role, you’ll help ensure our IT enviro…
Est. 120,000 GBP
Regional Head of Key Account Sales (Northern & Central Europe) London | Full-time | Office-first Take a look at our London offi... About the team SumUp's Key Account Sales team is entering an exciting new phase of gr…
Est. 90,000 EUR
Our contact centre platform is what keeps merchant support running across all of SumUp's global markets, handling thousands of interactions every day across the globe. As our Senior Platform Engineer, you'll own the tech…