Description
Team description
The Central Product Analytics team sits at the heart of how SumUp understands and improves the experience of millions of merchants using our products every day. This role owns the Engagement domain — covering merchant engagement, product activation, support responses, and navigation across the SuperApp and web dashboard — and is the primary analytics partner for the Engagement product team. It's a genuine opportunity to take full ownership of a domain, build the measurement foundations from the ground up, and shift the team from reactive reporting to proactive, insight-led decision-making.
What you'll do
-
Define event taxonomies and measurement plans, implement and QA tracking (GA4), and make sure analytics is built into new product features from day one
-
Build and maintain scalable datasets in Snowflake — including funnels, customer behaviour models, and feature adoption metrics — and use them to generate insights that directly inform product decisions
-
Design and evaluate A/B tests: define success metrics, assess statistical validity, and communicate results clearly to product and engineering stakeholders
-
Create and maintain intuitive dashboards and reusable query templates in Tableau that help teams answer their own questions without always needing an analyst
-
Partner with product managers to develop and map out KPI trees, identify measurement gaps, and improve the quality and accuracy of engagement tracking across the domain
You'll be great for this role if…
-
Proven experience as a Data or Product Analyst, with a strong track record of working with customer behaviour data and translating it into product decisions.
-
Advanced proficiency in SQL, including writing, optimising, and validating queries, building data models, and participating in code reviews.
-
Strong knowledge of data visualisation tools such as Tableau or Power BI, and experience with data warehousing platforms like Snowflake, Postgres, or Redshift.
-
Comfortable designing and analysing end-to-end experiments, including A/B tests and feature flag rollouts, with a solid understanding of statistical validity.
-
Ability to communicate complex data findings clearly to both technical and non-technical stakeholders, with strong written and verbal English skills.
Why you should join SumUp
🌎 Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Berlin office. This involves an office-first setup
🌈 Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced
🚀 Enrolment onto our Virtual Stock Option programme: you will own a stake in SumUp's future success
📚 A dedicated annual L&D budget of €2000 for your individual development, which can be used to attend conferences and/or advance your career through further education
💶 A corporate pension scheme where we match up to 20% of your contributions
🏖 Generous time off: enjoy 28 days of paid leave plus public holidays and special leave days
🏋️ Numerous other benefits such as Urban Sports Club subsidy, Kita placement assistance, subsidised office lunches
🌴 Break4me: 1-month sabbatical after 3 years of service
🔗 Referral Bonus: earn additional rewards by referring talented individuals to join the SumUp team
About SumUp
Be empowered to do more that matters.
At SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 37 markets rely on SumUp as their financial partner to manage payments, finance and customer relationships.
Our commitment to small businesses is reflected in our diverse team of over 3,000 SumUppers from over 90 nationalities, united by global collaboration and an innovative mindset. Our core values lay the foundation for who we are and what we stand for, shaping our work culture and driving our success. We foster inclusivity and a continuous learning culture, providing a safe space for personal and professional growth. Our differences make us unique and strong as we strive to create an environment where everyone belongs and feels supported, no matter how they identify.
SumUp is proud to be an Equal Employment Opportunity employer, actively seeking and embracing diversity in our workforce. We don't make hiring or employment decisions based on race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. Our commitment extends beyond recruitment to creating a safe and respectful workplace where harassment of any form is strictly prohibited. Discover more about our culture and opportunities on our careers website, and follow our journey on LinkedIn, Instagram, and TikTok.
Job Application Tip
We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.
Similar jobs
Est. 120,000 EUR
The Engagement tribe sits at the heart of SumUp's merchant experience, responsible for the product surfaces that 4+ million business owners interact with every day. This is a rare Staff-level IC role responsible for the…
Est. 80,000 EUR
The Run & Grow Tribe of Tribes powers the systems, insights, and experiences that keep millions of merchants engaged, successful, and growing with SumUp across every market we operate in. We're at a genuine inflectio…
Est. 55,000 GBP
About the team SumUp is best known for helping small businesses get paid — our Consumer tribe builds the other half of that story. We make SumUp Consumer, the wallet app that lets everyday consumers pay SumUp merchants w…
Est. 85,000 EUR
The Verification squad sits at the heart of SumUp's ability to operate across 37 markets. We own the systems that determine whether a merchant's identity is verified, whether that verification meets the regulatory bar in…
Est. 90,000 EUR
About the team: The Commercial Systems and Intelligence squad is a newly formed team within SumUp's Acquisition Mission under the Run & Grow tribe. We sit at the intersection of data, backend engineering, and sales o…
Est. 80,000 EUR
Help build ML systems that make financial crime harder to hide Financial crime is constantly changing. New patterns and behaviours emerge all the time, and the data we work with is complex. Our work helps make financial…
Est. 80,000 EUR
The Sidekick team builds and owns the progressive web app that SumUps field sales agents rely on every day, a tool that brings together everything a seller needs in one place: creating offers on the go, signing up new me…
Team description: SumUp's Risk & Fraud Operations team sits at the heart of protecting millions of small businesses and consumers who rely on our financial products every day. As we scale our Consumer offering across…
Est. 80,000 EUR
About the team SumUp's Point of Sale (POS) solution helps cafes, shops, bars, hair salons, and thousands of other businesses manage their day-to-day operations. Alongside the POS experience, merchants rely on powerful re…
Est. 90,000 EUR
Location: Berlin, Germany (office first) Team description Our Platform Tribe builds Fleet, the infrastructure foundation that every engineering team at SumUp relies on to ship safely and quickly. Fleet gives teams a stab…
Est. 80,000 EUR
About the team: The Mobile Platform Squad is the backbone of SumUp's iOS engineering — we build and maintain the foundation that every iOS feature team relies on to ship fast, confidently, and at scale. We're a small, hi…
Est. 65,000 GBP
Senior Strategic Business Partner SumUp is building a full-featured personal account for consumers across Europe- making it easy to spend globally, manage money, and get rewarded for everyday spending. As our Senior Peop…
Technical Accounting Manager — Finance 📍 Sofia, Bulgaria About the team This is a senior technical accounting role with real strategic influence — not a policy maintenance job. You'll help shape how SumUp's financial st…
Est. 80,000 EUR
About the team: The Mobile Platform Squad is the backbone of SumUp's iOS engineering — we build and maintain the foundation that every iOS feature team relies on to ship fast, confidently, and at scale. We're a small, hi…
Est. 80,000 EUR
The SuperApp squad owns parts of the merchant experience across Web, Android, iOS and the flows that millions of small business owners use every day to run and grow their businesses. As our dedicated full stack web engin…
SumUp builds simple, affordable financial tools that help small businesses get paid, manage their money, and grow. Beyond payments, we offer a number of financial products - including business banking, card products, len…
Est. 65,000 EUR
Commercial Planning Senior Associate About the team The Commercial Planning team sits at the heart of SumUp's commercial engine, turning complex data into the financial insight that shapes how we grow. We partner closely…
Est. 55,000 EUR
About the team The Manage My Money team is on an ambitious growth journey, working to bring SumUp's banking and lending products to millions of small businesses across Europe. We're a small, high-impact team of Growth Le…
Est. 85,000 EUR
About the role SumUp is looking for a Systems Engineer Lead to join our Corporate IT team. In this role, you will report to the Head of Global IT. You will establish and lead our Systems Engineering function within Corpo…
Est. 80,000 GBP
Technical Accounting Manager — Finance About the team This is a senior technical accounting role with real strategic influence — not a policy maintenance job. You'll help shape how SumUp's financial statements are struct…
About the team: At SumUp, we’re passionate about supporting small businesses. We believe everyone should have access to flexible, fair, and easy-to-use technology that helps bring their ideas to life. Every day, millions…
Est. 80,000 EUR
About the team: The MarTech team builds the marketing and growth systems that help SumUp reach more merchants around the world. We combine backend engineering, data engineering, data science and external marketing platfo…
Est. 80,000 GBP
SumUp | Product & Design | London, United Kingdom Competitive salary · Office-first Check out our London office 🎥 About the team The Consumer Bank squad sits at the heart of one of SumUp's most exciting growth bets…
Est. 80,000 EUR
Senior Product Designer – Sell Online About the team The Sell Online team builds the products that help small business owners run and grow their businesses online — from appointment bookings and online stores to customer…
Est. 120,000 GBP
Regional Head of Key Account Sales (Northern & Central Europe) London | Full-time | Office-first Take a look at our London offi... About the team SumUp's Key Account Sales team is entering an exciting new phase of gr…
Team description: Our KYC Operations team sits at the heart of SumUp's ability to grow responsibly. We verify new and existing merchants, making sure the right businesses can access our products quickly and compliantly.…
Est. 55,000 EUR
About the team: At SumUp, we’re passionate about supporting small businesses. We believe everyone should have access to flexible, fair, and easy-to-use technology that helps bring their ideas to life. Every day, millions…
Est. 55,000 GBP
About the team: At SumUp, we’re passionate about supporting small businesses. We believe everyone should have access to flexible, fair, and easy-to-use technology that helps bring their ideas to life. Every day, millions…
Est. 45,000 EUR
About the team: At SumUp, we’re passionate about supporting small businesses. We believe everyone should have access to flexible, fair, and easy-to-use technology that helps bring their ideas to life. Every day, millions…
Est. 120,000 GBP
Head of Consumer Growth SumUp is building a consumer financial product with a distribution advantage that almost no other fintech can replicate. More than four million merchants use SumUp, and more than a billion consume…