Description
Your Mission, Should You Choose to Accept It…
As a Host/Hostess at The Social Hub, you're the first smiling face our guests see, and the one who sets the tone for everything that follows. You’re a natural connector, welcoming everyone with warmth, managing the guest flow with grace, and keeping things running smoothly from entrance to table. Whether it’s handling reservations, coordinating with the service team, or remembering a regular’s favourite spot, your role is all about making people feel seen and valued.
At SíSí, hospitality starts before our guests sit down. We're looking for a warm, confident and naturally curious Host / Guest Experience team member who understands that great hospitality is about knowing your guests, remembering the details and making people feel genuinely welcome. This isn't simply a role where you'll greet guests, show them to their table and hand them a menu. You'll be the face of SíSí — creating relationships with our guests, getting to know our regulars, understanding what brings people through our doors and helping make every visit feel personal. Think of it as part host, part concierge, part guest experience expert.
In Case You Don’t Know Who We Are
Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.
What You’ll Do
You'll be the first and last impression of SíSí, welcoming guests into the venue and helping shape their experience from the moment they arrive. You'll build a genuine understanding of our guests — remembering names, recognising regulars, understanding preferences and anticipating what they might need before they ask. You'll work closely with the restaurant and management teams to ensure every guest feels looked after, while helping create the energy and atmosphere that makes SíSí special. Your responsibilities will include:
- Warmly welcoming every guest into SíSí
- Managing the arrival and departure experience
- Building genuine relationships with regular guests and getting to know our customers
- Remembering guest names, preferences, occasions and previous visits
- Recognising returning guests and making them feel known and valued
- Acting as a concierge for the venue — confidently answering questions and making recommendations
- Helping guests navigate our food, cocktail and drinks offerings
- Understanding the wider SíSí experience and being able to recommend what to do, see and enjoy within the venue
- Managing reservations and guest enquiries with confidence and attention to detail
- Working closely with the restaurant, bar and management teams to ensure a seamless guest journey
- Anticipating guest needs and proactively looking for opportunities to elevate their experience
- Managing special occasions, VIPs and guest requests with care and discretion
- Handling guest feedback professionally and escalating issues when required
- Supporting the team with the smooth flow of service during busy periods
- Helping to create an energetic, welcoming and memorable atmosphere from the moment guests arrive
KNOW YOUR GUESTS. KNOW YOUR VENUE.
The best hosts don't just know where a table is. They know who is sitting at it. They know that one guest might want to be introduced to the latest cocktail on the menu, while another has been coming to SíSí every Friday for months and has a favourite table. They remember the birthday from last time. They know which guests are visiting Glasgow for the weekend. They notice when a regular walks through the door. They understand that the smallest details can make the biggest difference. You'll help us build that level of personal connection with our guests and make SíSí feel like a place where people are genuinely known.
What You’ll Have
We're looking for someone who naturally enjoys meeting people and building relationships. You'll be:
- Warm, welcoming and naturally personable
- Confident and comfortable speaking with all types of guests
- Naturally curious and genuinely interested in people
- Highly observant and great at remembering details
- A strong communicator with excellent attention to detail
- Calm, composed and professional, even during busy periods
- Confident handling guest requests and finding solutions
- Knowledgeable about hospitality, restaurants, bars and the Glasgow scene — or excited to learn
- Someone who takes pride in knowing their venue inside and out
- Naturally proactive and always looking for ways to make someone's experience better
- Comfortable working as part of a busy, high-ene
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