Client Training Manager

TLA TechRemote · Posted 1 month ago

Full-timeRemoteEst. 145,000 USD

Description

Syllo is a software company in the legal space that offers an AI-powered litigation workspace
that enables lawyers to safely harness the power of language models. After spending years
developing our cloud-based application, Syllo's platform is now used by a wide range of legal
professionals — from the largest law firms in the world to the most prestigious law schools.

We are a lean, fast-moving, and multi-disciplinary company led by exceptional lawyers and
engineers. We hold each other accountable to achieve ambitious goals in a timely way while
treating one another with respect and understanding. If you're excited about AI and passionate
about being part of a remote team that seeks to transform the legal practice, then read on!

We are seeking a Client Training Manager to join our training department. In this role, you own
the training relationship for Syllo's largest accounts, delivering white-glove service that directly
shapes retention and expansion. You design and execute account-specific learning programs,
maintain dedicated client portals, and translate usage data into actionable insights for clients.
This is a senior individual contributor role at the intersection of instructional expertise and legal
domain knowledge.

Key responsibilities

Own the end-to-end training relationship for a defined book of Syllo's largest accounts,
serving as the primary training point of contact for each
Conduct learning needs assessments with client stakeholders to design account-specific
curricula that reflect actual workflow and role requirements
Deliver live and asynchronous training sessions tailored to each account's use cases, skill
levels, and Syllo configuration
Build and maintain a dedicated client portal for each account, ensuring content is
current, organized, and accessible to the right users
Produce monthly and quarterly learning analytics reports for clients
Collaborate with the Instructional Designer to ensure LMS modules reflect your
accounts’ needs and with subject matter expert training leads to ensure curriculum
development reflects latest workflows
Capture client feedback and surface recurring pain points or feature gaps to the product
and client account teams

Qualifications
Note: this is a wish list. Please do not hesitate to apply if you only have some of these
qualifications, especially if you come from a less traditional background. We value both current
skills and proven potential, and will give you an opportunity to present your best foot forward
as part of our hiring process.

5+ years of experience in customer-facing training, customer success, litigation, or
account management, preferably in legal tech or a law firm
Deep familiarity with legal workflows, litigation, and eDiscovery – JD preferred
Demonstrated ability to manage complex client relationships at the enterprise level,
including senior stakeholders at law firms or in-house legal teams
Experience designing and delivering training programs tailored to distinct audience
segments
Comfort working with learning analytics platforms and translating data into client-facing
narratives
Experience with LMS platforms and client portal tools
Strong project management skills and a track record of managing multiple accounts
simultaneously without dropping commitments

Capabilities

Accountability: you follow through on commitments on your accounts
Client focus: you think about what the client needs before they ask, and you design
programs that reflect that
Communication: you speak clearly to internal and external stakeholders
Judgment: you know when to escalate a client concern and when to solve it yourself
Adaptability: you tailor your approach to the account, not the other way around

Compensation will be negotiated based on your qualifications and experience, with a salary range of $130K – $160K, with potential for a higher range for exceptional candidates. Total compensation package includes equity and benefits.

United States - Remote Pay Range

$130,000—$160,000 USD

Client Training Manager

Description

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