Description
About Syllo
Syllo is on a mission to transform litigation. Our product is a unified litigation platform that enables lawyers and paralegals to safely harness the power of language models and agentic AI throughout the litigation life cycle. Since going to market, we have gained a diverse group of enterprise customers, including some of the biggest law firms and corporations in the country, and we are quickly expanding. By reducing the expense of litigation industry-wide, we aim to improve access to high-quality representation and promote the alignment of legal outcomes with merit.
About the Role
With our growing client-base and increasingly rapid product development, our need for clear, accurate, and frequent communication to our clients and internal stakeholders is greater than ever. Our training & enablement, customer success, marketing, account management, and sales teams, in addition to clients, will all consume documentation on our product.
Responsibilities
- Own the organization of documentation
- Create documentation
- Author internal and client-facing documentation on how to use Syllo at each and every stage of the litigation journey
- Author client-facing documentation on new, complex features
- Author quick-turnaround questions from clients about our product
- Edit release notes so that they’re most useful for our clients
Qualifications
- Ability to keep organized and as needed restructure a growing documentation library.
- The ability to write in a way that doesn’t simply spell out standard UI clicks, but bridges complex legal workflows with the product’s capabilities.
- A thirst for learning all resources available for acquiring answers to even the most complex and/or technical of questions.
- The ability to write distinct internal guides for solutions architects, customer success, and training & enablement and external, client-facing guides tailored to distinct user personas: litigators, paralegals, eDiscovery specialists, and admins.
- Proficiency in creating procedural step-by-step guides, decision trees, and visual workflow diagrams that show users how to complete complex, multi-stage legal tasks inside the platform.
- High attention to detail to polish automated product update notes. Makes technical updates clear, concise, and punchy.
- Translates developer updates into client-centric value propositions.
Nice to have
- Litigation Lifecycle Fluency: has extensive knowledge and understanding of the litigation journey: how litigation moves from early intake and eDiscovery to written discovery, depositions, motion practice, and trial prep.
Similar jobs
Est. 180,000 USD
About Syllo Syllo is on a mission to transform litigation. Our product is a unified litigation platform that enables lawyers and paralegals to safely harness the power of language models and agentic AI throughout the lit…
Est. 145,000 USD
Client Services Specialist Location: Remote, USA Department: Customer Success About Syllo Syllo is defining the Litigation AI category. We are the first unified platform designed to autonomously manage the entire litigat…
Est. 130,000 USD
Data Specialist Location: Remote, USA Department: Customer Success About Syllo Syllo is defining the Litigation AI category. We are the first unified platform designed to autonomously manage the entire litigation lifecyc…
Est. 172,500 USD
Solutions Architect Location: Remote, USA Department: GTM — Pre-Sales About Syllo Syllo is defining the Litigation AI category. We are the first unified platform designed to autonomously manage the entire litigation life…
Est. 88,600 USD
Syllo is a software company in the legal space that offers an AI-powered litigation workspace that enables lawyers to safely harness the power of language models. After spending years developing our cloud-based applicati…
Est. 180,000 USD
Director of Client Support Location: Remote, USA Department: Customer SuccessAbout Syllo Syllo is defining the Litigation AI category. We are the first unified platform designed to autonomously manage the entire litigati…
Est. 140,000 USD
Change Management and Internal Comms Strategist Location: Remote, USA About Syllo Syllo is defining the Litigation AI category. We are the first unified platform designed to autonomously manage the entire litigation life…
Est. 192,500 USD
Director of Content Marketing Location: Remote, USA Department: Marketing About Syllo Syllo is defining the Litigation AI category. We are the first unified platform designed to autonomously manage the entire litigation…
Est. 168,000 USD
Senior Content Specialist - Sales and Marketing Collateral Syllo is seeking an independent contractor to create high-quality external sales and marketing collateral (sales decks, one-pagers, ads, social content) as well…
Est. 145,000 USD
Syllo is seeking a Sales Executive to help drive growth for our award-winning AI-powered litigation platform, which features agentic AI first-level document review. The ideal candidate will be experienced in selling lega…
Est. 180,000 USD
Senior Technical Product Manager, Operations and Data Location: Remote, USA About Syllo Syllo is defining the Litigation AI category. We are the first unified platform designed to autonomously manage the entire litigatio…
Est. 145,000 USD
Syllo is a software company in the legal space that offers an AI-powered litigation workspacethat enables lawyers to safely harness the power of language models. After spending yearsdeveloping our cloud-based application…
Est. 140,000 USD
Operational Excellence and Process Manager Location: Remote, USA About Syllo Syllo is defining the Litigation AI category. We are the first unified platform designed to autonomously manage the entire litigation lifecycle…
Est. 210,000 USD
About Syllo Syllo is on a mission to transform litigation. Our product is a unified litigation platform that enables lawyers and paralegals to safely harness the power of language models and agentic AI throughout the lit…
Est. 202,500 USD
Strategic Change Management Consultant Location: Remote, USA Department: GTM — Pre-Sales About Syllo Syllo is defining the Litigation AI category. We are the first unified platform designed to autonomously manage the ent…
Est. 145,000 USD
Syllo is a software company in the legal space that offers an AI-powered litigation workspacethat enables lawyers to safely harness the power of language models. After spending yearsdeveloping our cloud-based application…
Est. 160,000 USD
Senior IT Administrator Location: Remote, USA About Syllo Syllo is defining the Litigation AI category. We are the first unified platform designed to autonomously manage the entire litigation lifecycle end to end. Founde…
Est. 145,000 USD
Syllo is a software company in the legal space that offers an AI-powered litigation workspacethat enables lawyers to safely harness the power of language models. After spending yearsdeveloping our cloud-based application…
Est. 210,000 USD
About Syllo Syllo is on a mission to transform litigation. Our product is a unified litigation platform that enables lawyers and paralegals to safely harness the power of language models and agentic AI throughout the lit…
Est. 172,500 USD
Strategic Sales Executive Location: Remote, USA Department: GTM — Sales About Syllo Syllo is defining the Litigation AI category. We are the first unified platform designed to autonomously manage the entire litigation li…
Est. 230,000 USD
Managing Director, Sales Location: Remote, USA Department: GTM — Sales About the Role Syllo is seeking a Managing Director, Sales to lead and scale our sales organization as we continue to expand the reach of our award-w…
Est. 202,500 USD
Director, Value Engineering Location: Remote, USA Department: GTM — Pre-Sales About Syllo Syllo is defining the Litigation AI category. We are the first unified platform designed to autonomously manage the entire litigat…
Est. 160,000 USD
Business Systems and Automation Manager Location: Remote, USA About Syllo Syllo is defining the Litigation AI category. We are the first unified platform designed to autonomously manage the entire litigation lifecycle en…
Est. 180,000 USD
Senior Software Engineer, Internal Tools Location: Remote, USA About Syllo Syllo is defining the Litigation AI category. We are the first unified platform designed to autonomously manage the entire litigation lifecycle e…
Est. 175,000 USD
Sales Enablement Manager Location: Remote, USA Department: GTM — Sales About Syllo Syllo is defining the Litigation AI category. We are the first unified platform designed to autonomously manage the entire litigation lif…
Est. 180,000 USD
About Syllo Syllo is on a mission to transform litigation. Our product is a unified litigation platform that enables lawyers and paralegals to safely harness the power of language models and agentic AI throughout the lit…
Est. 180,000 USD
Director of Revenue Operations Location: Remote, USA About Syllo Syllo is defining the Litigation AI category. We are the first unified platform designed to autonomously manage the entire litigation lifecycle end-to-end.…
Est. 180,000 USD
Senior Business Systems Engineer Location: Remote, USA About Syllo Syllo is defining the Litigation AI category. We are the first unified platform designed to autonomously manage the entire litigation lifecycle end to en…
Est. 117,500 USD
Syllo is a software company in the legal space that offers an AI-powered litigation workspacethat enables lawyers to safely harness the power of language models. After spending yearsdeveloping our cloud-based application…
Est. 110,000 USD
Space and Facilities Administrator Location: New York, NY About Syllo Syllo is defining the Litigation AI category. We are the first unified platform designed to autonomously manage the entire litigation lifecycle end to…