Developer Experience Engineer

ToradexCampinas, São Paulo, Brazil · Posted 10 months ago

Full-time

Description

Toradex is a global company strongly focused on engineering & technology. We’re powered by a diverse & uniquely gifted workforce. We pursue the best people to propel our innovative vision of embedded computing and IoT. If you’re interested in being a driving force at an agile technology company, engineering clever computing solutions & helping other companies bring their products to life, we should talk.

We serve innovative products to industrial, medical, automotive and IoT companies creating feature-rich & intelligent systems for demanding applications, e.g. supercars, self-driving tractors, anomaly detection using artificial intelligence at the edge, and patient monitoring systems – to name a few. Our products are directly sold to more than 3,000 industrial customers in over 70 different countries worldwide.

We’re powered by a diverse and uniquely gifted workforce. We pursue the best people to propel our innovative vision of embedded computing and IoT. If you’re interested in being a driving force at an agile technology company, engineering clever computing solutions & helping other companies bring their products to life, we should talk.

Toradex’s Brazil office hosts parts of the Global Sales, Marketing, and R&D teams, composed of several engineers working on diverse tasks with global reach. Toradex teams are mission-oriented, high-performing collaborative, and empowered to innovate & improve products & services (including open-source projects) for the benefit of our customers and the industry.

For more information

Connect with us and join our community!: Toradex Community
Visit our Homepage: Single Board Computers (SBCs), Computer on Modules, System on Modules
Our YouTube Channel

Mission

As a Developer Experience Engineer, your mission is to own and continuously improve the technical customer support experience for Toradex developers. You will resolve customer issues, drive root-cause analysis, and scale support through documentation, AI, automation, and self-service resources. Acting as the bridge between customers and internal teams, you will identify systemic issues, influence priorities, and ensure customer feedback leads to measurable improvements in products, documentation, and support effectiveness. Your success is measured not only by helping customers today, but by reducing the need for support tomorrow.

Roles & Responsibilities:

Your responsibilities will include:

Own customer support interactions across support channels, solving customer issues with high quality and timely responses..
Drive root-cause analysis for recurring support cases and identify documentation gaps from customer interactions and support trends.
Contribute to and improve internal escalation processes.
Scale support through documentation, AI, automation, and self-service tools.
Influence documentation roadmap priorities based on support insights.
Contribute directly to documentation improvements and knowledge resources.
Own support metrics and track opportunities for continuous improvement.
Act as the support stakeholder for the Toradex AI Agent.
Champion the overall customer experience for Toradex portifolio.
Translate complex technical topics into clear customer guidance.
Foster customer success through community engagement and knowledge sharing.
Reduce future support demand through systemic improvements and enablement initiatives.

Requirements

Hold a Bachelor's or Master's degree Computer Engineering, Computer Science, Electrical Engineering or Mechatronics Engineering.
Availability to work Hybrid from the Toradex Office a few days a week
Experience communicating about products and technical concepts in developer forums, webinars, blogs, or talks
Previous experience contributing to software releases or feature launches and preparing clear developer communications
Familiarity with Git: Managed (possibly jointly) a Git Repository with multiple contributors
Knowledge of programming patterns and anti-patterns
Experience with CI/CD
Comfortable with C/C++ and Python; shell scripting (Bash)
Strong proficiency in English, with excellent written and verbal communication skills

Preferred:

Experience providing technical support to customers
Previous exposure to the developer community
Experience working on Software as a Service (SaaS), cloud computing or cybersecurity solutions
Knowledge or experience of Embedded Linux as a user or system administrator
Previous experience working with Yocto
Familiarity with Docker containers
Able to read and comprehend hardware schematics
Able to work with I/O interfaces (GPIO, I2C, SPI, UART, MIPI)
Knowledge of Agile development concepts
Knowledge of AI/ML, preferably on embedded devices

What we Offer:

An agile and inter-cultural work environment
Working with latest IoT computer technology in an international environment
Participation in defining processes and your working environment
Contemporary employment conditions, modern office space and a flexible working environment
Opportunities for your personal development
Meal allowance (flash card)
Health and dental care
Flexible working hours
Parking space
Anniversary day off

Desired Candidate Profile:

Toradex is providing and dynamic, fun and exciting work environment. We are looking for somebody who has similar values, is passionate about his work, and is motivated to learn new things. We try to constantly improve and expect the same from you.

Disclaimer: This is not a temporary role. It is a long-term, full-time opportunity.

Toradex is a leader in embedded computing, serving innovative products to industrial, medical, automotive & IoT companies creating feature-rich & intelligent systems for demanding applications, e.g. supercars, self-driving tractors, patient monitoring systems – to name a few.

We provide effective & robust embedded computing solutions and strive for the best development experience in the industry with a focus on intelligent hardware design, innovative software solutions & free comprehensive support. Our relationship with our customers ensures that we all succeed and it allows us to participate in the realization of incredible new products. Our products are directly sold to more than 3'000 industrial customers in over 70 different countries worldwide.