Customer Service Representative

ToradexWindhoek, Khomas, Namibia · Posted 4 months ago

Full-time

Description

Toradex is a global company strongly focused on engineering & technology. We’re powered by a diverse & uniquely gifted workforce. We pursue the best people to propel our innovative vision of embedded computing and IoT. If you’re interested in being a driving force at an agile technology company, engineering clever computing solutions & helping other companies bring their products to life, we should talk.

Description

Do you enjoy being in daily contact with our customers and offering them the best possible service for processing their orders? Do you feel comfortable in an international environment and appreciate the insight into the various customer segments that we serve with our globally distributed locations?

This role at Toradex is an excellent opportunity for a highly motivated individual who enjoys acting as a central interface to our customers to ensure sustainable success.
Suppose you love to master challenges through precise work and use your excellent communication skills in daily interaction with our global customer base. In that case, you are the perfect addition to our team.

Roles & Responsibilities

Ensuring optimal order processing to assure a great customer experience
Receive, review, and process new orders based on customer purchase orders (POs)
Creating order confirmations and releasing shipments of products to customers according to available stock
Handling of product returns and respective credit notes
Assure prompt follow-up of overdue (pre-)payments and double payments
Follow up on diverse customer inquiries about prices, product lead times and tracking numbers
Handle customer phone calls, English and German
Manage the customer master data in the ERP system
Proactively supporting the procurement team with the demand planning
Supporting the logistics team with inbound and outbound deliveries
Ensuring the best product availability by managing internal stock transfers between multiple warehouse locations

Skills

Commercial degree/qualification or similar
2+ years professional experience in the areas of customer service and/or logistics
Proactive, precise, and service-oriented way of working
Organizational talent with excellent teamwork and communication skills
High degree of independence and commitment
Strict requirement: Excellent German and English skills: reading, writing, speaking: Level C2 CEFR
Sound knowledge of Microsoft Office and ideally with an ERP system like Microsoft Dynamics 365
Ability to find economic solutions to problems

What do we offer

A great agile and intercultural work environment, including flat hierarchies, an open-door policy, a focus on empowerment, joint responsibility, and mutual trust and support
Working with a skilled, high-achieving, experienced, fun, international, and growing team—with lots of opportunities to develop your professional career, take on further responsibilities, and grow with the company

Toradex is a leader in embedded computing, serving innovative products to industrial, medical, automotive & IoT companies creating feature-rich & intelligent systems for demanding applications, e.g. supercars, self-driving tractors, patient monitoring systems – to name a few.

We provide effective & robust embedded computing solutions and strive for the best development experience in the industry with a focus on intelligent hardware design, innovative software solutions & free comprehensive support. Our relationship with our customers ensures that we all succeed and it allows us to participate in the realization of incredible new products. Our products are directly sold to more than 3'000 industrial customers in over 70 different countries worldwide.