Veterinary Receptionist/Assistant
Veterinary Practice PartnersMiami, Florida, United States · Posted 23 days agoDescription
Veterinary Assistant/ Receptionist
South Kendall Animal Hospital is seeking a skilled and compassionate veterinary assistant/ receptionist to serve as the primary point of contact for our clients and their pets. This position plays an integral role in the overall client experience, requiring a professional who can balance administrative precision with genuine warmth across a wide range of interactions — including those of a sensitive or emotionally complex nature.
Qualified candidates will bring demonstrated experience managing high-volume front desk operations, a calm and composed presence under pressure, and a commitment to delivering consistent, high-quality customer service in a clinical setting.
What to Expect
As you join our mission, expect to be supported in your work and home life with:
- A comprehensive benefits package, including medical, dental, and vision insurance
- Paid time off and a 401(k) plan for full-time employees
- Professional development opportunities
Schedule: Monday- Friday 8AM-6PM, Every other Saturday 8AM-4pm
Responsibilities
Front Desk & Client Care
- Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
- Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information
- Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments
- Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions
- Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
- Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience
Clinical Support
- Assist veterinarians and vet technicians during examinations, treatments, and surgeries
- Handle and restrain animals safely and compassionately, including those that are fearful or reactive
- Prepare examination rooms and surgical areas by cleaning and sterilizing equipment and surfaces
- Perform basic laboratory tests, such as collecting blood, urine, and stool samples
- Administer medications and vaccinations under the supervision of a veterinarian
- Feed, bathe, and exercise animals as needed, and monitor hospitalized or boarding patients for changes in condition
- Clean and maintain the clinic, including exam rooms, treatment areas, and kennels, and ensure supplies are stocked
- Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow
Qualifications
- Minimum 1 year of experience working in a veterinary setting, in a receptionist and/or assistant capacity, is required
- Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred
- Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
- Technical know-how in areas such as disinfection, administering medication, and using diagnostic equipment
- Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing
- Physical ability to handle and restrain animals of varying sizes, breeds, and temperaments safely and compassionately
- Proven customer service skills; ability to manage high-volume client relations with composure and accuracy
- Strong verbal and written communication skills, including active listening and conflict resolution
- Ability to move between front-desk and clinical duties throughout the shift as patient flow require
About South Kendall Animal Hospital
South Kendall Animal Hospital is dedicated to your pets’ health and wellbeing. Widely recognized as a compassionate, skilled, and cost-conscious hospital, our medical team provides pets and pet owners with only the finest veterinary care available in Palmetto Bay, Florida, and serves pets and their families throughout Pinecrest, Cutler Bay, South Miami, and Kendall.
#CSR
Similar jobs
Est. 37,440 USD
Superior Animal Hospital is seeking a dedicated and client-focused Veterinary Receptionist to join our team. This position is open to candidates who bring strong transferable experience from adjacent fields, including hu…
Est. 35,840 USD
Veterinary Receptionist Animal Hospital of Dunedin is seeking a skilled and compassionate veterinary receptionist to serve as the primary point of contact for our clients and their pets. This position plays an integral r…
Est. 37,600 USD
Fox Creek Veterinary Hospital at Manchester seeking a skilled and compassionate Veterinary Receptionist to serve as the primary point of contact for our clients and their pets. This position plays an integral role in the…
Est. 41,440 USD
South Shore Veterinary Hospital is seeking an experienced Veterinary Assistant to join our team and support exceptional experiences for our clients and patients across all aspects of hospital care. This is an excellent o…
Est. 44,800 USD
Sunset Animal Clinic is seeking an experienced Veterinary Technician to join our team and support both outpatient care and procedural services, including surgery and dentistry. We are seeking a versatile, client-focused…
Est. 31,920 USD
Veterinary Receptionist Edinburgh Animal Hospital is seeking a dedicated and client-focused veterinary receptionist to join our team. This position is open to candidates who bring strong transferable experience from adja…
Est. 37,920 USD
Veterinary Receptionist River's Edge Animal Hospital is seeking a skilled and compassionate veterinary receptionist to serve as the primary point of contact for our clients and their pets. This position plays an integral…
Est. 50,600 USD
Veterinary Technician Salary: $23.00-$28.00 dependent on skill and experience Schedule: Nights 7 PM-7AM, Rotational scheduling, Holiday and weekends Calusa Veterinary Center is hiring a full-time Veterinary Technician to…
Est. 37,920 USD
Veterinary Receptionist Caring Hands Clarendon is seeking a skilled and compassionate veterinary receptionist to serve as the primary point of contact for our clients and their pets. This position plays an integral role…
Est. 21,500 USD
Kennel Assistant Calusa Veterinary Center is hiring a full time Kennel and Boarding manager to work alongside our team of experienced veterinarians, skilled technicians, and devoted support staff to ensure each animal re…
Est. 175,000 USD
Salary: $150,000 to $200,000 per year Sign on Bonus: Generous Sign-On Bonus Packages Available!Location: 6900 Congress Ave, Boca Raton FL 33487 Calusa Veterinary Center is hiring a full time Emergency Veterinarian to pro…
Est. 27,900 USD
Veterinary Receptionist Riverbank Animal Hospital is seeking a dedicated and client-focused veterinary receptionist to join our team. This position is open to candidates who bring strong transferable experience from adja…
Est. 175,000 USD
Salary: $150,000 to $200,000 per year Sign on Bonus: Generous Sign-On Bonus Packages Available!Location: 6900 Congress Ave, Boca Raton FL 33487 Calusa Veterinary Center is hiring a full time Emergency Veterinarian to pro…
Est. 39,960 USD
Veterinary Receptionist East Greenbush Animal Hospital is seeking a skilled and compassionate veterinary receptionist to serve as the primary point of contact for our clients and their pets. This position plays an integr…
Est. 37,440 USD
Kehoe Animal Clinic is seeking an experienced Veterinary Technician to join our team and support exceptional experiences for our clients and patients across all aspects of hospital care. This is an excellent opportunity…
Est. 44,800 USD
Veterinary Technician Salary: $21.00 - $23.00 Schedule: 8:30- 6:00 pm is our shift range. 4-5 days with a 9-hour block and a 60-minute lunch. M-F, there may be a need for flexibility on a rotating Saturday shift in the f…
Est. 35,360 USD
Veterinary Assistant Salary: $16.00 - $20.00 per hour, determined by the candidate's skills, experience, and qualifications. Schedule: This is a full-time position requiring availability to work Monday through Saturday,…
Est. 37,920 USD
Moreland Animal Hospital is seeking an experienced Veterinary Assistant to join our team and support exceptional experiences for our clients and patients across all aspects of hospital care. This is an excellent opportun…
Est. 37,920 USD
Port St. John Veterinary Hospital is seeking an experienced Veterinary Technician to join our team and support exceptional experiences for our clients and patients across all aspects of hospital care. This is an excellen…
Est. 41,440 USD
Friarsgate-Ballentine Animal Hospital is seeking a motivated Veterinary Assistant to join our team and support exceptional experiences for our clients and patients across all aspects of hospital care. This is an excellen…
Est. 31,920 USD
West Side Animal Clinic is seeking a Veterinary Assistant to join our team and support exceptional experiences for our clients and patients across all aspects of hospital care. This is an excellent opportunity for a vers…
Est. 29,120 USD
Bay Breeze Animal Clinic is seeking an outgoing Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through c…
Est. 43,440 USD
Veterinary Technician Salary: $15-$18/hr. Schedule: 32-34 hours per week. 4 day work week with a scheduled off day, required rotational every other Saturday shift The Pet Wellness Group is hiring a full-time Veterinary T…
Est. 35,200 USD
Tender Care Animal Hospital in Morton, Illinois is seeking an experienced Veterinary Assistant to join our team and support exceptional experiences for our clients and patients across all aspects of hospital care. This i…
Est. 44,800 USD
Pure Paws Veterinary Care of Clinton Hill is seeking a skilled and compassionate Veterinary Receptionists to serve as the primary point of contact for our clients and their pets. This position plays an integral role in t…
Est. 35,200 USD
Veterinary Assistant Salary: $16.00 - $20.00 per hour, determined by the candidate's skills, experience, and qualifications. Schedule: This is a full-time position. This is a full-time position. Monday, Tuesday, Thursday…
Est. 31,920 USD
Preston Road Animal Hospital is seeking an experienced Veterinary Assistant to join our team and support exceptional experiences for our clients and patients across all aspects of hospital care. This is an excellent oppo…
Est. 31,920 USD
Meadowbrook Veterinary Clinic is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client exp…
Est. 31,920 USD
Animal Care Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences,…
Est. 35,200 USD
Animal Medical & Surgical Hospital in Tulsa, is seeking an experienced Lead Veterinary Assistant to join our team and support exceptional experiences for our clients and patients across all aspects of hospital care.…