Description
Global Head of Field Services
Blue Wireless is a global leader in providing Wireless Network Solutions for Global Enterprises. With global coverage in over 80 countries, we are transforming the way LTE/5G and Starlink technology is used for connecting branches, remote sites and vessels using wireless solutions.
Headquartered in Singapore with local operations in Australia, Malaysia, Netherlands, UK and United States, Blue Wireless makes the roll-out of projects a painless and predictable experience. But technology is only one part of our success story – Our ‘secret sauce’ is our people. Their creativity, hands-on attitude, and willingness to go above and beyond for our customers keep us growing, which is why we’re always looking for new colleagues to join us on our journey.
Role Summary
As Global Head of Field Services you are responsible for the safety, efficiency and customer satisfaction of Blue Wireless field services which are delivered in over 60 countries globally. Field Services are an essential aspect of Service Delivery and In-Life Support in Blue Wireless and include all on-site activities such as installation of routers, cabling and Starlink panels, but also break/fix and de-install activities. The majority of the services is executed by 3rd party contractors, and various services but also by our own staff. The objective is to professionalize the function, by improving the quality and safety of the activities on site, and by enhancing training, documentation and processes. The goal is to build a scalable, globally consistent, high-quality field service capability that delivers installations faster, cheaper, and with higher customer satisfaction than competitors.
Key Responsibilities:
Field Service Processes
- Manage the global field services aspects of Blue Wireless, which includes site surveys, service installations, on-site in-life support
- Create, improve and communicate field service processes, including scope of work
- Work on improving automation and inclusion into Service Delivery and Support Processes
- Handle escalations of Field Service activities and manage through resolution
Contractor Management
- Work with Procurement on finding and contracting Field Service providers
- Manage the relationship with contractors who provide field services for Blue Wireless
- Provide training and procedures for 3rd parties and ensure compliance to our requirements
- Establish processes to manage certifications, insurances and other documents
Quality & Safety
- Be the champion for Health & Safety across Blue Wireless, lead programs, training, raise awareness and manage a risk register
- Be the champion for Quality across Blue Wireless, lead programs, training and raise awareness
- Lead compliance and certification initiatives such as ISO 45001 or other standards to implement industry best practices. This should include Audit programs, tracking safety metrics and taking corrective action where needed
Living the Core Values of Blue Wireless
We tell it like it is
Straightforward communication. No corporate fluff. Honest feedback between colleagues and customers so problems are solved quickly.
We grow together
Continuous improvement. The telecom and wireless world moves fast, and we constantly learn, adapt, and evolve with our customers.
We reach for the smiles
Customer success is the real scoreboard. We go the extra mile to deliver results and create customers who genuinely enjoy working with us.
We think global
Act with a global mindset—solutions, processes, and teamwork designed for international customers and a multicultural team.
If you-
- Experienced in Field Services or Safety operations
- Strong experience with quality and safety processes
- Able to work across multiple functional teams, supporting and guiding them
- Minimal 10 years of experience in business environment
- Understanding of global IT services and enterprise customer requirements
- Understanding of networking technologies (IP networking, 5G, LEO satellite connectivity, enterprise WAN) is an advantage
- Experience working with technology vendors, professional service companies, and regulatory environments across multiple regions
- Advanced degree (MSc or equivalent) desirable
... we'd love to hear from you.
Joining us is a great opportunity to enhance your professional career globally and make a real impact in a tech company that is growing exponentially in a fast-paced environment. Come grow with us!
You'll be-
- Part of a professional international team of networking solution experts
- Given the opportunity to make a difference, in helping with the development of the role and the business
- Offered many career development opportunities as the company grows and evolves
- In a “destination workplace”: work with great managers, in an ideal workplace, while doing meaningful work
- Surrounded by highly supportive peers in a healthy working environment
We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process, but we are currently excited to have our employees experience our office culture as much as possible.
Wireless Logic Group unites and brings people together. We accomplish this when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture we aim to reflect the world’s diverse voices both internally and externally to ensure success in our mission.
By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. If you have any questions or wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us (recruitment@wirelesslogic.com) and we will respond to your query as soon as possible.
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