Bilingual Immigration Intake Specialist
Crisp RecruitPeachtree Corners, Georgia, United States · Posted 1 month agoDescription
Are you passionate about guiding immigrants through complex legal processes and ensuring they feel supported along the way?
Do you have the keen ability to convert inquiries into consultations while providing excellent client service?
Can you leverage your immigration knowledge to distinguish different case types swiftly and accurately?
Are you ready to make a significant impact in a dynamic legal environment that values initiative and expertise?
Final question: When faced with a challenge, do you get excited or run away?
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Bridger Law Group is a distinguished law firm specializing in immigration and personal injury law, serving communities across Georgia. With a commitment to integrity and transparency, our practice thrives on building lasting relationships with clients, offering them dignity, justice, and peace of mind. Our diverse team is fluent in multiple languages, including English, Spanish, and Portuguese, which allows us to communicate effectively with clients from various backgrounds.
Led by managing partner Gerard Briceno, a former ICE attorney, Bridger Law Group provides unique insights into immigration law, enhancing our capability to craft winning strategies. We leverage modern technology to ensure clients remain informed and supported 24/7, reaffirming our steadfast commitment to outstanding client service. Our firm has a long-standing reputation for transparency and client satisfaction, a testament to the over 4000 cases we've successfully managed.
The Bilingual Immigration Intake Specialist role at Bridger Law Group is pivotal in creating a seamless entry point for prospective clients seeking immigration assistance. This position exists to transform initial inquiries into meaningful consultations that build trust and client relationships. You'll serve as the first point of contact for prospective clients, gathering information, identifying the nature of their immigration matter, and converting qualified inquiries into paid attorney consultations.
What you’ll do:
- Client Intake: Handle and prioritize inbound calls from prospective clients, identifying the nature of their immigration matter, gathering essential information, and creating a welcoming, professional first impression that builds trust from the very first conversation.
- Consultation Scheduling: Convert inquiries into scheduled attorney consultations by confidently communicating the value of the firm's services, addressing questions with empathy and professionalism, and helping prospective clients feel confident taking the next step.
- Follow-Up Management: Keep prospective clients engaged by sending engagement agreements, collecting signatures, coordinating payments, and following up consistently with undecided prospects to help move them forward with the firm’s services.
- Administrative Duties: Maintain accurate client records, manage contracts, and update files using Clio while ensuring every interaction and document is handled with precision, organization, and attention to detail.
- Immigration Knowledge Application: Apply your immigration knowledge to recognize different case types, ask thoughtful qualifying questions, gather the right information, and accurately categorize matters before attorney involvement, helping create a smooth and efficient intake process.
What we’re looking for:
- Immigration Experience: Hands-on experience in an immigration law firm, with the ability to confidently identify case types, ask the right questions, and support an efficient intake process.
- Bilingual Proficiency: Fluent in both English and Spanish, with excellent verbal and written communication skills and the ability to build trust with clients from diverse backgrounds.
- Sales Skillset: A natural relationship builder who can create urgency, overcome objections, and confidently convert inquiries into scheduled consultations.
- Proactive Approach: A self-starter who takes initiative, follows through consistently, and handles sensitive client interactions with professionalism and empathy.
- Technology Competence: Comfortable using Clio or similar practice management software to maintain accurate records and keep the intake process organized.
- On-Site Engagement: Thrives in an in-office role where collaboration and direct engagement with colleagues are integral to success. Exceptional remote U.S. or global candidates may be considered based on immigration experience, qualifications, and overall fit.
Why you should work here:
- Impactful Role: Join a team where your work directly influences the firm's growth and client satisfaction through high-impact client interactions.
- Collaboration and Growth: Work closely with experienced attorneys and the Immigration Department Manager, benefiting from mentorship and shared expertise.
- Innovation and Autonomy: Be part of a dynamic team where innovative ideas are valued, and you have the autonomy to manage your workflow and contributions.
- Client-Centric Environment: Be a part of a culture that prioritizes effective client engagement and meaningful legal assistance aligned with our mission.
Become an integral part of Bridger Law Group, where your expertise in immigration intake will help shape positive client experiences and drive the firm's growth. If you are motivated to make a difference and thrive in a collaborative, fast-paced environment, we invite you to apply and join our dedicated team.
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