Description
As a leader and innovator in the snack food industry for over 50 years, J&J Snack Foods provides branded snack foods to foodservice and retail supermarket outlets across the U.S. Its products include such icons as SUPERPRETZEL, ICEE, and Dippin’ Dots along with other key brands like LUIGI’S Real Italian Ice, The Funnel Cake Factory Funnel Cakes, and Hola Churros. J&J also has a strong presence in bakery providing cakes, cookies, and pies to some of the largest grocery and convenience retailers in industry. Our company continues to deliver record sales led by a talented team and a commitment to “Fun Served Here”.
POSITION SUMMARY: We are the first line for our customer whether it be via email or through the phone. We are responsible for answering and directing calls, placing orders, answering emails, tracking orders, and assisting our sales team.
- ESSENTIAL FUNCTIONS: process orders
- answer calls and respond to emails
- handle customer inquiries both telephonically and by email
- research required information using available resources
- manage and resolve customer complaints
- provide customers with product and service information
- enter new customer information into system
- identify and escalate priority issues
- route calls to appropriate resource
- follow up customer calls where necessary
- document all call information according to standard operating procedures
- log packages received
- produce call reports
- provide daily support and assistance to Regional Managers
- contact all DDD customers weekly
- maintain DDD call list weekly
- investigate/process credit requests
- maintain complete information on all product credits
- Track shipments daily & communicate with carriers
- Ability to learn and understand equipment components, equipment ordering procedures and the forms associated with those orders.
- Monitor all equipment orders; documenting order activity to keep everyone informed and up to date on the progress of equipment orders
- Handle customer inquiries both telephonically and by email
Inquiries (Email@dippindots.com, Contact Us Rcvd, Phone)
- Catered events
- New business
- Allergen/Nutritional Info
- Website questions
- Storage/Maintain product
- Promotions
- Franchise locations
- Research required information using available resources
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