Description
Join Nortal for your next big adventure. We are seeking Senior Functional Consultant D365 to join our team, grow with us, and teach us a few things along the way.
Why join Nortal
- Say Goodbye to Micromanagement: We champion autonomy, open communication, and respect for diversity as our core values.
- Outcomes Over Hours: We believe in a work model focused on impact, providing you with the flexibility to balance your professional success with your personal well-being.
- Vibrant Community: Join our close-knit LATAM remote team and connect through tech talks, virtual coffee breaks, and team-building activities.
- Support from Day One: Our People Care team is here to support you throughout your journey, from wellness check-ins to professional growth.
Our benefits ✨
- Competitive USD salary.
- 100% remote work: While you can work from anywhere, you’re always welcome to connect with teammates and grow your network at our coworking spaces across LATAM.
- Paid time off & national holidays: Take the time you need according to your country’s regulations while receiving your full salary.
- Sick leave: Focus on your health without stress. Take the necessary time to recover and feel better.
- Annual credit: Spend it on the perks you love to enhance your work-life balance.
- Team-building activities: Join us for coffee breaks, tech talks, and after-work gatherings to bond with your Nortal family and feel part of our vibrant community.
- Birthday off: Enjoy an extra day off during your birthday week to celebrate in style with friends and family.
About the project
You'll join a large-scale customer engagement and digital transformation initiative for a leading organization in the employee benefits, insurance, and healthcare services industry. As a Microsoft Dynamics 365 Functional Consultant specializing in Customer Insights Journeys (CIJ), Sales, and Customer Service, you will act as a trusted advisor to business stakeholders and project leadership, helping define, design, and implement customer engagement, marketing automation, lead management, and communication strategies across the Microsoft Customer Engagement ecosystem. You'll bring together business consulting, functional solution design, and hands-on configuration to modernize customer engagement processes and drive measurable business outcomes.
What you’ll do
- Lead discovery workshops with business stakeholders to analyze current-state customer engagement, marketing operations, and service processes, then design future-state solutions using Dynamics 365 Customer Insights Journeys.
- Design end-to-end customer journeys and engagement strategies covering lead generation, onboarding, retention, cross-sell/upsell, and renewal initiatives across email, SMS, events, and digital channels.
- Configure Customer Insights Journeys environments, including journeys, segments, triggers, forms, landing pages, subscription centers, lead scoring models, and dynamic personalization rules.
- Develop customer segmentation frameworks, define engagement KPIs, and analyze campaign performance to recommend continuous improvement, supporting integration with Dynamics 365 Sales, Customer Service, Power Platform, and Power BI.
- Facilitate solution design reviews, present recommendations to project leadership, support SIT/UAT testing, and develop training materials to drive user adoption.
What makes you a great fit
- Bachelor's Degree in Computer Science, Engineering
- 4+ years of hands-on experience implementing Microsoft Dynamics 365 Marketing and Customer Insights Journeys, with strong knowledge of Dataverse, Power Platform, Microsoft 365, and enterprise marketing automation/customer lifecycle management best practices.
- Excellent verbal, written, presentation, and stakeholder management skills, with experience facilitating workshops and supporting Agile/hybrid delivery methodologies.
- Preferred certifications: MB-220 (Dy
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