Description
Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience.
The opportunity
At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries.
We are proud of:
- The work we do and the innovation we drive
- Our values of share, care and dare
- A workplace culture that fosters creativity, diversity and autonomy
- Our borderless, global framework, which enables seamless collaboration
The role
As a Technology Consultant, you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring 15+ YEARS of experience, a growth mindset and a drive to make a lasting impact.
You will thrive in this role if you are:
- A curious problem solver who challenges the status quo
- A collaborator who values teamwork and knowledge-sharing
- Excited by the intersection of technology, creativity and data
- Experienced in Agile methodologies and consulting (a plus)
Role responsibilities
1. Client Relationship Leadership-Liaison with offshore and onshore Leadership and executives.
- Act as the strategic front face for retail and luxury retail clients, building trusted advisory relationships with Client directors and C-suite, in collaboration with onsite and offshore leadership.
- Lead transformation discovery, executive workshops, value-assessment sessions and future-state visioning across commerce, stores, customer experience, data and operations.
- Translate complex technology choices into clear business decisions, helping clients understand what to prioritize, why it matters and how value will be realized.
- Transformation roadmaps and investment cases that position Valtech as a consultative retail transformation partner.
2. Retail and Luxury Domain Strategy- Liaison with offshore and onshore Leadership and executives.
- Advise clients on omnichannel retail, unified commerce, store-of-the-future, boutique operations, assisted selling, clienteling, loyalty, personalization and order orchestration etc.
- Bring luxury-specific advisory depth across VIP journeys, private clienteling, appointment shopping, concierge service, brand storytelling, premium returns, controlled distribution and white-glove fulfilment.
- Assess current-state operating models and define future-state capabilities across POS, OMS, PIM/DAM, ERP, CRM, CDP, loyalty, inventory visibility, etc.
- Identify friction points across the customer journey - discovery, purchase, fulfilment, service, returns and loyalty - and recommend business and technology interventions.
3. Technology Strategy, MVP and Innovation Commercialization
- Track emerging retail technologies and translate them into practical propositions, demos, MVPs and proofs of value for clients.
- Shape MVP concepts across AI-driven personalization, GenAI associate assistance, AI stylist, clienteling assistant, demand forecasting, next-best-action, intelligent search, virtual try-on, RFID inventory visibility and frictionless checkout.
- Partner with Sales, Solution Architects, UX, Data/AI, Engineering and Delivery to move ideas from opportunity framing to solution direction, proposal content and pilot execution.
- Create value hypotheses, KPI frameworks and adoption plans to help clients scale successful MVPs into enterprise transformation programs.
4. Store Experience, Faster Checkout and Customer Journey Transformation
- Drive faster, premium and frictionless checkout journeys using mobile POS, associate-assisted checkout, self-checkout, scan-and-go, tap-to-pay, digital wallets, unified baskets and queue-busting models.
- Improve store associate productivity through clienteling tools, customer 360, guided selling, inventory lookup, endless aisle and appointment management.
- Enable seamless cross-channel journeys such as buy online pickup in store, reserve online try in store, ship-from-store, returns in store, loyalty recognition and personalized aftercare.
- Balance operational efficiency with luxury service expectations, ensuring speed does not compromise exclusivity, personal attention or brand experience.
5. Market Presence, Retail Community and Business Development
- Represent the retail practice at community retail shows, luxury retail forums, partner events, industry roundtables and client innovation days.
- Bring market insights back into Valtech propositions, thought leadership, account planning and retail practice development.
- Support RFPs, RFIs,
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