Sales Manager

Job title: Sales Manager (GSCAN Healthcare Staffing)
Location: Gurugram, India

About us
ICG Medical is a leading global healthcare recruiter focused on nurses (all specialties), midwives, and home care/healthcare workers. Our company vision is to improve patient care. The DNA makeup of our business stems from our core values: Open, Family, and Passion. One of our main differentiators is that we care. We establish trusting relationships with our connections and each other. We have fun at work and together we remain focused, grounded, and engaged in our service offering.
The business is made up of three recognized healthcare recruitment brands that sit underneath the ICG Medical arm. each delivers tailored solutions for our candidates and clients from our offices in the UK, Ireland, India, South Africa, China, Philippines, Australia, Canada, and the USA with more office openings on the horizon.

Job Summary
The Sales Manager at ICG Medical is responsible for overseeing recruitment and business development for hospitals, long-term care facilities, and care homes in the Australian market. They are primarily focused on driving business development and managing tender processes. The Sales Manager leads high-performing healthcare recruitment teams to provide swift, precise, and compliant talent solutions to clients. Additionally, the role involves direct client engagement and carries overall accountability for the performance and delivery of the local recruitment teams. In this role, the Sales Manager is also tasked with developing and executing strategic plans to expand ICG Medical’s market presence and secure new business opportunities. This involves identifying potential clients, understanding their specific needs, and crafting proposals that highlight the company’s strengths and capabilities. The Sales Manager will work closely with senior leadership to align business development strategies with overall organizational goals, ensuring a cohesive approach to market growth. They will also stay abreast of industry trends and competitor activities to adapt strategies and maintain a competitive edge. By fostering a collaborative and performance-driven environment, the Sales Manager will drive team success and contribute to the company’s long-term vision and objectives in the healthcare sector.

Responsibilities:

The Sales Manager is primarily focused on two key areas: sales and recruitment service delivery, and operations and people management.

Sales & Recruitment Service Delivery:

• Relationship management: Develop and maintain strong relationships with key clients, ensuring their recruitment needs are met effectively and efficiently
• Day-to-day management of sales operations: Oversee daily sales operations to ensure smooth processes, monitor KPIs, and guarantee that sales and recruitment efforts are in sync to deliver optimal service
• Strategic oversight of candidate acquisition plans on/offshore: Develop and implement strategies for acquiring top talent both domestically and internationally to meet client demands
• Driving recruitment and service delivery: Ensure the delivery of high-quality recruitment services and manage the booking process to achieve excellent results
• Sales management and delivery: Take an active role in client interactions to manage sales processes and ensure the successful delivery of services
• Operational and performance management: Lead and manage the recruitment team to enhance operational efficiency and achieve performance targets
• Collaborate with SMEs to ensure quality and accuracy: Collaborate with specialized teams to maintain high standards and accuracy in service delivery
• Research: Conduct thorough market research to identify and analyse competitors, informing strategic decisions
• Manage employee performance: Share insights and challenges openly to drive improvements and address performance issues
• Collaborate with shared services departments: Work with shared services to align strategies and drive performance across departments
• Pipeline Management: Continuously develop and execute plans to maintain a robust pipeline of qualified nursing candidates
• Recruitment service delivery and continuous improvement: Focus on ongoing improvements in recruitment processes, systems, and team performance both onshore and offshore
• Accountability for bookings and gross margin growth: Manage booking hours and drive growth in gross margin to achieve financial targets
• Collaborate with Compliance: Work closely with compliance to ensure all clearances are up-to-date and that daily KPIs are met
• Reporting: Provide detailed reports on sales activities, gross profit, and team performance metrics.

Operations & People Management:

• Drive the adoption and utilization: Promote the use of established processes and systems to enhance sales and recruitment operations and reporting
• Manage overall recruitment process and delivery: Oversee offshore recruitment activities to ensure high-quality outcomes and effective team performance
• Stakeholder Management: Foster strong connections with stakeholders to facilitate collaboration and achieve shared goals
• Hiring Forecasting: Develop comprehensive hiring plans for both onshore and offshore needs, aligned with business goals
• Drive engagement and performance: Collaborate with Learning and Development to enhance team skills and drive engagement and performance
• Performance management: Manage team performance through Personal Development Plans (PDPs), Performance Improvement Plans (PIPs), and regular performance reviews
• People and HR management: Handle HR responsibilities, including managing disciplinary actions, addressing grievances, and overseeing recognition and awards
• Leadership: Provide strong leadership to guide and motivate the team, ensuring alignment with organizational objectives and fostering a positive work environment.
• Market research: Regularly review and analyse competitor strategies, emerging trends, and market dynamics to stay ahead in the industry.
• Keep abreast of new competitors and offerings: Monitor industry developments and new entrants to adjust strategies and maintain a competitive advantage.
• Manage talent supply and demand: Track shifts in talent availability and requirements to optimize recruitment strategies and meet client needs effectively
  
  

Requirements

• Previous recruitment, sales, or recruitment service delivery management is essential
• Healthcare recruitment experience
• People and/or team lead experience (offshore / agency)
• Temp/contract recruitment experience is ideal but not essential
• Staffing & Recruiting industry experience,
• Healthcare recruitment campaign management experience at a BPO
• Driven and motivated by success
• Target and goal-oriented
• Relationship builder
• Hard working
• Open and honest
• Customer service obsessed
• Self-starter
• People orientated

We offer a competitive salary package, including commission/incentives, along with opportunities for professional growth and development within our dynamic organization.